Reliance Home Comfort Reviews

Navdeep Bahra was incredibly professional and thorough in his service completed to replace parts for our furnace. Mr. Bahra was knowledgeable, polite and provided excellent service in our home. We thank Mr. Navdeep Bahra for his work! 5 stars.

Water heater started leaking after 15 years of rental. They said they would send someone to look. Are you brain dead???? The tank has rusted through. Oh we have to have someone verify that. Will the person who comes to look have a new tank with them. No they won't. I will tell you what. I will replace the tank myself and you can stick your piss poor service! You will have to return the old tank to Barrie which is an hour away or you will be charged X amount of dollars. What an ignorant and completely useless service they offer, after me paying for the tank 10 times over. The scam of all scams!!!! DO NOT RENT! IT IS A WASTE OF MONEY AND YOU GET NO SERVICE IN RETURN!!!!!

We were sold a heat pump in June 2026. Installers came out and installed the heat pump and ran the line into the house at that time. We were told they would not hook it up to our existing fuse panel. We spent the next several months organizing with Hydro One and our electrician to have our panel upgraded, which was complete the beginning of September. Reliance was then contacted to arrange to have the install completed, which was scheduled for Sept 16. A crew came out at the time but realized that they were unable to complete the task, so we discussed rescheduling for the following Wednesday (23), same time frame. As of September 22nd I had no confirmation of this appointment other than a verbal agreement the week before so I contacted Reliance to confirm. They had no record of an appointment, so they scheduled me an appointment for September 23. No one showed up for this appointment. I have contacted their customer service department who could not help but have referred me to their complaints department. I have yet to hear back from anyone. To top it off I've been paying for the maintenance plan for a heat pump that has never been completely installed or turned on.

If there were negative stars that is what I would pick. I feel that the one star is not even deserved! This review is strictly about their customer service or lack there of. I signed up for online billing, creating an online account. Soon after I started receiving product advertising emails which I don’t want. It has now been weeks and weeks of me asking how to stop them. Question was if I unsubscribe from these ad emails would this inadvertently stop my billing email. Easy question I thought. No response. In the meantime I have tried numerous times to get back into my online account with no luck. These issues were reported to their customer service through email I have no interest in having to wade through their telephone wait times. To be fair I did receive an email that directed me on how to access my account again but it was useless. I don’t know how many times I have sent a request or have been asked to repeat my request, but it has been way more than should be necessary. The right hand does not know what the left hand is doing, obviously. Every time I have sent an email I get the obligatory reply that I will receive a response in three to five (FIVE) business days. Do I get a response, no not consistently and the response not helpful at all. I have asked for my request to be escalated today and that I get a response today. Oh one other response I did get was to thank me for choosing online billing…what…I have been asking and asking to be REMOVED from online billing. What do you think my chances of getting any real help are? Not holding my breath. If you don’t have to do business with this company, don’t, run as fast as you can. Edit - so I received a generic reply (see below). I absolutely said that I didn’t reach out for help via telephone because I am over waiting in queues for “the next available representative “ For any company! What did they put at the end of their response- a phone number. You could call me! You have our number. This was a simple request that your company has refused to deal with and ignored several requests from me. Enough!

These people are scammers. We got stuck with having Reliance equipment in the home we bought, the contract was pushed onto us as the new home owners. The original owners had the equipment for 5 years then it we were forced to take on the contract. During this time we had an eight day period with the furnace broke down while they were trying to figure out what was wrong with it. Now that we are having a new furnace installed they want to charge us a $700 fee for the removal, the furnace installer did the removal when they did the new install. this is just a money grab that is in the fine print and they know that this will make it difficult to coordinate the removal with the install without having the heat turned off for a significant duration of time. The Competition Bureau had a settlement against Reliance for 5.5 million for the business practices in 2014.

Contract agreement was not honoured by Reliance. We purchased three systems and were promised a $1500 rebate cheque and got nothing. I phoned to inquire and the agent took my information and said we’d get a call back and it never happened. We then called the sales agent who told us he would send an email on our behalf and we’d get a response and we did not.

If I could give negative 100 stars I would. These guys have been stringing me along since last Friday rescheduling literally 6 times now . We are now literally five days and six reschedules later for a single plumber to come and visit my house. Good thing I'm not inundated in water and need a plumber right away, right? Except that we can't flush a toilet because we've got a blockage. That means we can't shower, do dishes, wash clothes, shit, piss or shave. That does wonders for my wife who's in a wheelchair. Thanks Reliance. Make sure you stay away from this company as far away as you can. As a follow-up to your response, No, I won't be calling your customer service desk to waste even more of my time. I contacted another plumber and got services within 16 hours of contacting them, on schedule. If you want to investigate be my guest. Go for it. It's for a customer that called for service in the west end of Hawkesbury, Ontario, with phone # ending in *37, I would hope you don't have this many customers that have to call back at least 6 times for the same call.

THEY ARE ALWAYS THERE TO HELP WHEN YOU NEED THEM AND DO A GREAT JOB

Everything has been great ! Very reliable and trustworthy !

Well it started off I bought a new furnace and AC. B ut furnace was noisy, I spent a few months back and forth with techs, where I asked them to replace it. Everyone respected the warranty. With some difficulty it was replace. Thanks to staff at reliance. Now it's working great since a week.

HORRIBLE EXPERIENCE. The sales associate (Susan Atta) was relentless about selling me a new HRV after my existing unit started burning up — calling and messaging me at all hours until the deal was done. What did they install? The exact same brand and model I already had. Within days, the new unit was putting out the same burning smell. I called Reliance again and again to get a technician out. Sometimes they showed up. Sometimes they simply didn't. When I went back to the salesperson, she had conveniently gone on an extended leave and gave me her manager's email (Barbra Maple). I have now emailed that manager six times. Not one response. Meanwhile, Reliance bills me every single month for an HRV that does not work, and no one there will take responsibility. Zero accountability, zero follow-through, zero reason to trust this company.

I feel we were pushed into buying a new air conditioner when we bought a new furnace. Being told that the furnace would not be covered if water from the air con. damages it. Our air con was working great(altho old) New Air Con. is terrible, wont go to degree set, always one up. SLOW to cooling the house. Installer had to get some part working, why??? it's new??? I think part still needs to be fixed. I will be calling for an appointment.

Nearly 10 years of rental payments — trying to leave has been appalling I have had a Reliance tankless water heater since approximately October 2016. Nearly a decade later, I am still paying rental charges. I recently decided to terminate the relationship. I am NOT refusing to pay my account: Reliance advised me that approximately $426 remains outstanding, and I have repeatedly stated that I am prepared to pay that legitimate balance. What I dispute is the proposed resolution for an almost 10-year-old heater and the way my cancellation request was handled. I dealt with a Customer Solutions representative named Marilyn Wallace. I found the interaction extraordinarily unpleasant. In my experience, her manner was rude, condescending and dismissive, and the conversation felt more like an interrogation and retention exercise than an attempt to understand why a long-standing customer wanted to leave. After various retention offers, I was offered a 25% reduction that still resulted in a proposed buyout of approximately $1,574 plus tax for the almost 10-year-old heater. My issue was never whether I could afford to pay. I wanted a fair resolution. Our call lasted approximately 32 minutes before disconnecting while I was waiting for termination/buyout information. I documented the disconnection in an email to Reliance immediately afterward. The following day, another Reliance representative — who, in complete contrast, was extremely pleasant and helpful — reviewed the account with me. I discovered that my request had been recorded inaccurately. Reliance subsequently emailed me stating that I wanted to RETURN the rental water heater. That was not my request. I corrected Reliance in writing, explicitly stating: “I have no intention of giving back the heater.” I wanted to terminate the rental agreement, pay my legitimate outstanding balance, and negotiate a reasonable resolution regarding equipment I have already been renting for almost a decade. This experience also brought back an earlier problem. When the condensate pump failed several years ago, I contacted Reliance and was told it was not covered. I ultimately had to arrange and pay for a third-party plumber myself. So after nearly 10 years, I am left asking a very simple question: what exactly have all these rental payments purchased? Reliance has documentation of the current dispute under references #74471967 and #74507777, and I have retained the correspondence. I want Reliance to: 1. Accept payment of my legitimate outstanding balance. 2. Terminate the rental agreement. 3. Reach a reasonable resolution regarding the existing almost 10-year-old heater. 4. Correct any inaccurate account notes concerning my request. 5. Confirm the resolution in writing. Potential customers should carefully calculate the lifetime cost of renting and understand exactly how termination and buyout work before entering one of these agreements.

Please make sure you read BBB; these reviews may not be real. I purchased a house, and I wanted to terminate the contract. The reps only kept saying that it is your responsibility to understand the contract and that you signed the purchase agreement. That makes you responsible for the contract. If that is the law I can't do anything about it. I need to break the contract and I understand that. BUT can you explain why I need to pay $3,500? To break my contract that is already 7 years old? You can buy a water tank for $1,000. I am not using their service anymore. The water tank that they are TAKING back is 7 years old already. ON TOP I have never signed any forms with Reliance. They said that this contract was from another company that they bought out. So Reliance contracts are 10 years, but the contract that the previous owner signed is 15 Years old, and Reliance does not want to change anything on the contract because they gain more money on a 15-year plan, and this is how they can get around their 10-year term in my opinion. I don't understand how they can charge me all this money. Please make sure that when you are signing a contract, you understand all the fees if you need to break it. It is better to get someone to install it brand new and not do the term. EARLY TERMINATION FEE $3,433 +HST DRAIN & DISCONNECT $125 +HST PICK UP $65 +HST DROP OFF $0 RENTAL UP TO DAY OF RETURN

Be very cautious with their installers. If you don't check in on them constantly they will do things in the easiest way possible in the shortest amount of time for them. If you're planning on finishing a basement, have a company come that knows how to hide refrigerant lines. They did a brutal job for me, installer came back and said he could have hidden it and done it better, then reliance tries to charge me 2000$ for a faulty install to fix it. They are a very big company so not much you can do as an individual, best to stick to a smaller company where they take more pride and accountability for their work. You've been warned!!

I give them a 1 star for the phone call I had with one of their employees. I want to buy out my furnace and AC unit, but they want $7400 + tax for 7 year old units. My research shows they are worth $3000 combined and when I asked to speak to someone else above him, he told me that there was no one above him for me to speak to. I told him that Reliance has lost a customer and he hung up. I was no rude or raise my voice to him and just click. If anyone is considering renting from them, rethink it. I do have to say that all of the service techs sent to my house were great though.

We bought out our rental furnace and water softener from reliance, we were selling our home and was told it’s better for resale. We had to buy them out for 7K for a 5 year old furnace and almost 12 year old water softener. When it was paid off, I was assured by Reliance that the full amount was paid and that the account was closed. A couple days ago, less than 10 days to the closing of our house, we received an email from our lawyer, she received a statement from Relaince that an additional 9k is owing. Where this magical number is coming from I do not know. When I called them, I was told I would have to wait 3-5 business days before receiving a statement. We are now thinking of suing Reliance, this amount is absurd considering we have paid them in full for what the buy out was and was assured that it was paid in full and account closed, this is causing nothing but grief and headaches for my wife and I at a time when we should be celebrating moving into our new home. I will never deal with Relaince again.

BUYER BEWARE — MY EXPERIENCE WITH RELIANCE HOME COMFORT I am extremely disappointed and feel completely misled by my experience with Reliance Home Comfort. When I signed the 7-year furnace rental agreement, the salesperson clearly told me that once the 7-year term was over, Reliance would remove the furnace at NO COST. I specifically relied on that information when deciding to sign. Now the 7 years are finished, and suddenly I am being told that I have to pay approximately $700 just to remove THEIR furnace, or approximately $2,600 to buy it out. They are fraud fraud fraud!!!

If you want incredibly poor customer service, pick Reliance. If you want to be overcharged by $1000 due to being sold the wrong equipment, pick Reliance. If you want to have to fight for over 2 months to get your money, pick Reliance. If you want to be ignored by management, pick Reliance. If you want to feel hopefully and frustrated, pick Reliance. If you want a company where no one takes accountability or tries to be helpful, pick Reliance. I have had the worst customer experience with this organization. My installation date was delayed by 2 weeks; I was over charged $1000 because I was sold equipment that was incorrect; The sale rep never called me back and was not proactive or customer focused at all. I never received a call back from management when issues were escalated; I never received any calls back from the organization at all related to the overpayment; I have had to follow-up with customer care 3 times to try to bring resolution to my final requests which remain unanswered. I was fair, polite and reasonable throughout the entire process and was met with frustration, immense dissatisfaction and a complete lack of willingness to help me sort out the error that they created themselves. I cannot in good conscience ever recommend this organization to another person. These are not hyperbolic claims – I have a paper trail to prove every statement that I have made and will be happy to share it with anyone who asks. Please take this review as a cautionary tale. You have A LOT of options for HVAC support out there. Pick anyone BUT Reliance.

The representative was very helpful. I do have one concern. My new water heater is rather noisy. You can hear it onto the street. Can anything be done about this?