Reliance Home Comfort
Read all reviews for Reliance Home Comfort →
HORRIBLE EXPERIENCE AND SERVICE!
HORRIBLE EXPERIENCE. The sales associate (Susan Atta) was relentless about selling me a new HRV after my existing unit started burning up — calling and messaging me at all hours until the deal was done. What did they install? The exact same brand and model I already had. Within days, the new unit was putting out the same burning smell. I called Reliance again and again to get a technician out. Sometimes they showed up. Sometimes they simply didn't. When I went back to the salesperson, she had conveniently gone on an extended leave and gave me her manager's email (Barbra Maple). I have now emailed that manager six times. Not one response. Meanwhile, Reliance bills me every single month for an HRV that does not work, and no one there will take responsibility. Zero accountability, zero follow-through, zero reason to trust this company.