Our guidelines help maintain a trustworthy platform where authentic experiences are shared respectfully
These guidelines ensure CrowdTrust remains a valuable resource for consumers and businesses alike. By following these standards, you help create a community built on trust, respect, and authenticity.
Share genuine experiences based on real interactions
Treat others how you'd like to be treated
Provide constructive feedback that benefits everyone
Provide concrete examples from your experience. Instead of "great service," explain what made it great.
Example: "The staff remembered my dietary restrictions from my previous visit and suggested new menu items that fit my needs."
Write about what you personally experienced, not hearsay or assumptions.
Example: "During my visit on March 15th, I waited 45 minutes despite having a reservation."
Mention when you visited, what you purchased, or which location you used.
Example: "I ordered the premium package online in December and received it within 3 business days."
Most experiences have both positive and negative aspects. Share both for a complete picture.
Example: "While the product quality exceeded expectations, the customer service response time could be improved."
Never write reviews for businesses you haven't genuinely used. Don't accept payment or incentives for positive reviews.
Focus on the business experience, not personal attacks on staff or other customers. Harassment of any kind is prohibited.
Avoid profanity, discriminatory language, threats, or content that violates laws or regulations.
Don't write negative reviews about competitors if you work for or have financial interests in a competing business.
Never share personal information about others, including full names, addresses, phone numbers, or financial details.
Businesses can respond to reviews to address concerns and thank customers. Here's how to do it right:
Always maintain a professional tone, even when responding to negative reviews. Thank the reviewer for their feedback.
Acknowledge the issues raised and explain steps taken to improve. Offer to resolve problems offline when appropriate.
Respond to reviews promptly, ideally within 24-48 hours, to show you value customer feedback.
Avoid getting defensive or arguing with reviewers. Don't question the validity of their experience publicly.
If you encounter content that violates our guidelines, please report it immediately. Our team reviews all reports within 24 hours.
We take violations seriously to maintain trust in our platform. Consequences may include:
We're here to help clarify any questions about our community standards.