Reliance Home Comfort
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Prepare for complete disappointment
If you want incredibly poor customer service, pick Reliance. If you want to be overcharged by $1000 due to being sold the wrong equipment, pick Reliance. If you want to have to fight for over 2 months to get your money, pick Reliance. If you want to be ignored by management, pick Reliance. If you want to feel hopefully and frustrated, pick Reliance. If you want a company where no one takes accountability or tries to be helpful, pick Reliance. I have had the worst customer experience with this organization. My installation date was delayed by 2 weeks; I was over charged $1000 because I was sold equipment that was incorrect; The sale rep never called me back and was not proactive or customer focused at all. I never received a call back from management when issues were escalated; I never received any calls back from the organization at all related to the overpayment; I have had to follow-up with customer care 3 times to try to bring resolution to my final requests which remain unanswered. I was fair, polite and reasonable throughout the entire process and was met with frustration, immense dissatisfaction and a complete lack of willingness to help me sort out the error that they created themselves. I cannot in good conscience ever recommend this organization to another person. These are not hyperbolic claims – I have a paper trail to prove every statement that I have made and will be happy to share it with anyone who asks. Please take this review as a cautionary tale. You have A LOT of options for HVAC support out there. Pick anyone BUT Reliance.