Privacy Policy
Your privacy is fundamental to our mission of building trust online
Last updated: January 15, 2025
Our Privacy Commitment
At CrowdTrust, we believe in complete transparency about how we handle your data. We collect only what's necessary, protect it vigilantly, and never sell your personal information to third parties.
Information We Collect
Information You Provide
- • Account Information: Name, email address, password, profile picture
- • Review Content: Reviews, ratings, photos, and responses you post
- • Communications: Messages to our support team or other users
- • Verification Data: Information used to verify your identity or purchases
Information Collected Automatically
- • Usage Data: Pages visited, features used, search queries
- • Device Information: IP address, browser type, operating system
- • Cookies: Session data and preferences (see our Cookie Policy)
- • Location Data: Approximate location based on IP address
Information from Third Parties
- • Social Media: Basic profile info when you sign up with Google/Facebook
- • Business Partners: Transaction data to verify purchases (with your consent)
- • Public Sources: Business information from public directories
How We Use Your Information
To Provide Our Services
- • Create and manage your account
- • Display your reviews and ratings
- • Connect you with businesses and other users
- • Process reported content and violations
To Improve Our Platform
- • Analyze usage patterns and trends
- • Develop new features and services
- • Personalize your experience
- • Train our AI systems to detect fraud
To Communicate With You
- • Send service updates and notifications
- • Respond to your inquiries
- • Share relevant content and recommendations
- • Send marketing emails (with your consent)
How We Share Information
We NEVER sell your personal information to third parties.
Public Information
Your public profile, reviews, and ratings are visible to all users. You control what information appears publicly.
With Businesses
When you review a business, they can see your public profile name and review content. We don't share your email or private information.
Service Providers
We work with trusted partners for hosting, analytics, and support. They access only what's needed to provide their services and are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or to protect rights and safety.
How We Protect Your Data
- • Encryption: All data transmitted is encrypted using industry-standard SSL/TLS
- • Access Controls: Strict internal access controls and authentication
- • Regular Audits: Security assessments and penetration testing
- • Data Minimization: We collect only what's necessary
- • Incident Response: Procedures to quickly address any breaches
Your Privacy Rights
Access Your Data
Request a copy of all personal information we have about you
Update Information
Correct or update your personal information anytime
Delete Your Account
Request deletion of your account and associated data
Data Portability
Receive your data in a portable format
Opt-Out
Control marketing communications and data processing
Children's Privacy
CrowdTrust is not intended for users under 13 years of age. We don't knowingly collect information from children. If we learn we've collected data from a child under 13, we'll delete it immediately.
International Data Transfers
CrowdTrust operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we remove your personal data within 30 days, except where we're required to retain it for legal purposes.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or prominent notice on our platform. Continued use after changes means you accept the updated policy.
Privacy Questions?
If you have questions about this privacy policy or how we handle your data, we're here to help.
Privacy Team
privacy@crowdtrust.aiData Protection Officer
CrowdTrust, Inc.
123 Trust Street
San Francisco, CA 94105