Frequently Asked Questions

Creating an account is easy! Click the 'Sign Up' button in the top right corner, enter your email address, create a password, and verify your email. You can also sign up using your Google or Facebook account for faster registration.

Yes! CrowdTrust is completely free for consumers. You can read unlimited reviews, write reviews, and interact with businesses without any charges. We believe in keeping our platform accessible to everyone.

Use our search bar to find businesses by name, category, or location. You can also browse by category or explore trending businesses in your area. Our AI-powered search helps you find exactly what you're looking for.

A good review is honest, detailed, and helpful. Include specific details about your experience, mention what you purchased or which service you used, and explain both what went well and what could be improved. Check our guidelines for more tips.

Yes, you can edit your review within 30 days of posting it. After that, you can still delete it if needed. To edit or delete, log into your account, go to 'My Reviews,' and select the review you want to modify.

Reviews may be removed if they violate our community guidelines. Common reasons include inappropriate language, personal attacks, fake content, or conflicts of interest. You'll receive an email explaining why your review was removed.

No, businesses cannot remove reviews simply because they're negative. We only remove reviews that violate our guidelines. This ensures the authenticity and trustworthiness of our platform.

Click 'Sign In' then 'Forgot Password.' Enter your email address, and we'll send you a password reset link. The link expires after 24 hours for security reasons.

Yes, you can change your display name anytime from your account settings. Note that this won't affect your account email or login credentials.

You can delete your account from the account settings page. Please note that deleting your account will permanently remove all your reviews and cannot be undone. We'll keep your data for 30 days in case you change your mind.

Check your spam folder first. If emails aren't there, verify your email preferences in account settings. Make sure notifications are enabled and your email address is correct.

Search for your business on CrowdTrust, click 'Claim this business' on your profile page, and follow the verification process. You'll need to provide proof of ownership such as business documents or domain verification.

Yes! Once you've claimed and verified your business profile, you can respond to all reviews. We encourage professional, helpful responses that address customer concerns and show you value feedback.

After claiming your profile, log into your business dashboard to update hours, contact info, photos, and other details. Changes are usually reflected within 24 hours after our team reviews them.

Business accounts get access to review analytics, customer sentiment analysis, competitor benchmarking, and trend reports. Premium features include detailed demographic insights and custom reports.

We use advanced AI technology combined with human moderation to detect fake reviews. Our system analyzes patterns, user behavior, and content authenticity. Verified purchases and experiences receive special badges.

Report it immediately using the 'Report' button on the review. Select 'Fake or misleading' as the reason and provide any additional context. Our moderation team investigates all reports within 24 hours.

Yes, we take privacy seriously. We use industry-standard encryption, never sell your data, and allow you to control what information is public. Read our privacy policy for detailed information.

Our moderation team reviews all reports within 24 hours. If content violates our guidelines, it's removed and the user is notified. Repeat violators may face account suspension or termination.

Try clearing your browser cache and cookies, disable browser extensions, or try a different browser. If issues persist, contact our support team with details about your browser and operating system.

Check that your images are in JPG, PNG, or GIF format and under 10MB each. You can upload up to 10 photos per review. If you're still having issues, try reducing the file size or using a different browser.

Make sure you have the latest version of the app. Try uninstalling and reinstalling it. If problems continue, contact support with your device model and iOS/Android version.

Common causes include being logged out, network issues, or content that triggers our spam filters. Try logging in again, checking your internet connection, or rewording your review if it contains many links or repeated text.