Reliance Home Comfort
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If I could leave negative stars I would!!
If there were negative stars that is what I would pick. I feel that the one star is not even deserved! This review is strictly about their customer service or lack there of. I signed up for online billing, creating an online account. Soon after I started receiving product advertising emails which I don’t want. It has now been weeks and weeks of me asking how to stop them. Question was if I unsubscribe from these ad emails would this inadvertently stop my billing email. Easy question I thought. No response. In the meantime I have tried numerous times to get back into my online account with no luck. These issues were reported to their customer service through email I have no interest in having to wade through their telephone wait times. To be fair I did receive an email that directed me on how to access my account again but it was useless. I don’t know how many times I have sent a request or have been asked to repeat my request, but it has been way more than should be necessary. The right hand does not know what the left hand is doing, obviously. Every time I have sent an email I get the obligatory reply that I will receive a response in three to five (FIVE) business days. Do I get a response, no not consistently and the response not helpful at all. I have asked for my request to be escalated today and that I get a response today. Oh one other response I did get was to thank me for choosing online billing…what…I have been asking and asking to be REMOVED from online billing. What do you think my chances of getting any real help are? Not holding my breath. If you don’t have to do business with this company, don’t, run as fast as you can. Edit - so I received a generic reply (see below). I absolutely said that I didn’t reach out for help via telephone because I am over waiting in queues for “the next available representative “ For any company! What did they put at the end of their response- a phone number. You could call me! You have our number. This was a simple request that your company has refused to deal with and ignored several requests from me. Enough!