Reliance Home Comfort Reviews

I want to share a quick shoutout for Jason Rowe. We are currently leasing many items from Reliance, and one of the primary reasons is Jason. His genuine care for his customers, combined with his deep knowledge of the products he represents, makes the entire process seamless. We truly appreciate his excellent support.

The technician was amazing. Very knowledgeable, very polite, very quick. He solved the issue promptly. I was very satisfied with the level of service!

The plumber we had was extremely friendly, very knowledgeable, fast, professional. Couldn’t ask for a better experience.

I am trying to cancel a Reliance water softener rental (that does not soften the water) A technician came to look at it looked at the dial and said it was working for a total 3 minutes no water test before the softner or after. I trusted his result and after a year my taps and countertops were covered in white calcium. I had my water tested and it came back totally hard and not softened. They want me to send my test results to them as proof the unit is not working but it is not up to me to share as they should have checked themselves.Reliance has said I did not give them a chance to fix the softener . I purchased a real softener and low and behold my water is 100% soft water. Now Reliance wants me to buy out their substandard non working $500 unit for $1000.00. Why would I rent monthly ($29.99) a softner unit that does not work and was told it worked. Total scamming company. Stay away from their lies and deceipt. STAY FAR AWAY FROM RELIANCE there are far more reputable companies to deal with.

In both service calls,I received prompt, proficient and expedient service. The plumbing problems were resolved with commendable efficiency and the technicians were courteous, informative, amiable and experienced.

no hot water can’t get anybody on the phone. They won’t help me literally three weeks of dealing with them back-and-forth the most incompetent company I’ve ever ever seen before in my life. that’s a very unuseful response below. I’ve been calling every single day and nobody’s responding to me. They keep telling me they’re gonna call me back and they do not. Meanwhile, I have no hot water and two children at home and no one cares.

Yousuf and the person who came with him provided excellent service. They explained everything regarding how to take care opf AC, furnace and humidifier, how to change filters etc. He also drew the arrows on the furnace for changing filters. Over all both provided excellent 5 star service.

The air condition systems was replaced fast and efficient. The operation and the timing was explained properly

The technician who came to my home was extremely knowledgeable and took his time to explain any possible issues with the equipment! He checked to make sure I had changed my furnace filter and carefully checked my air conditioner and found it to be running well. I believe the service was around Easter weekend 2026.Sorry I can’t remember the name of service provider but he was excellent. I have looked for my service file and found it! It shows the date as June 1 2026 at 11am and the technician’s name was Tyler

Very fast and polite service

My parents had issues with their AC last summer, AC would not turn on. So I called reliance to take a look and repair the AC unit. The AC is 2 years old. Reliance insist on buying a new one as the current one can’t be repaired. I told them to hold off on the purchase while I contact a friend of mine who is a licensed hvac technician. I had him drive 2 hours to the house and check it out. He found that reliance purposely removed a capacitor on the ac unit so it would bot turn on and they had also cut the wire going into the electrical panel box. I called them immediately to re-wire it and install the capacitor they had purposely removed from the board and once they had re-installed everything, the AC started working again. They we’re forcing my parents to buy a new AC unit through their technician. I live 2 hours from them and they tried to swindle their way to get them to buy a new AC unit. Going into year 2 now and the AC unit they claimed was dead (due to them tempering with it) is still going strong. Don’t trust anything these guys say. Always ask questions and double check or even triple check any papers they ask you to sign.

Nicolas Bruno, a great professional outstanding individual who set everything up for us. Would recommend him.

I am a senior living in St Catharines, I have had two major basement floods ( 3ft water ) in 1 week. Reliance installed a new furnace after the first flood. Cost $9000dollars. After 5 days we had another major storm the basement flooded again. The new furnace needs replacing according to the Relaiance Tech. Reliance a million dollar company refuses to show any compassion or empathy for its customers. Ive been told that I must pay for the full value of the furnace. You would think Reliance would show some humility under unprecedented catastrophic rain fall in the Niagara region. RELIANCE is all about making money!!! They have shown me their true colours. I will never deal with then again.

poor quality to removal of equipment and follow through with promotions then charge the full amount. To charge for services that are not even in my house from months ago.

Great communication service

Very helpful and informing

Very disappointed. Had a technician come out and take a look at my AC fan motor. Bolt had come off and the motor and was knocking against the cage. The technician came and took two seconds to tell me that they won't be able to fix the fan motor because my unit is to old and the parts come from the states. Immediately recommended for me to buy a new unit. A new unit which was also quoted anywhere from 15,000 to 20,000. I asked if they could just fix the bolt on the motor and he said no that the parts are to old and "rusted". Didn't try to help me at all just gave me the contact number of a guy who can find out how much a new unit was. Oh the best part was that a new unit takes about 12 weeks to get here! No AC that whole time so basically I would need heat by the time the unit came in. When you live in a highrise condo with certain rules and guidelines you only have a very limited amount of companies who even service highrise condos. Which are: this company reliance, and Aire one (who also by the way came to see about the motor and also quoted me a new unit and didn't provide any help in fixing my motor) Finally after a couple weeks of looking and searching I found a company (denaeyer) who came out here in the morning. The technician (Desmond) took apart the motor and brought it down to his truck and replaced the bolt for me within an hour!!! No recommendations for a new unit, no BS about trying to get me to spend more money. Just an honest man who saved me from spending over 15,000! Reliance 0 Denaeyer 1