Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 1 - 10 of 995 reviews
WR
There are not stars low enough to rate…
There are not stars low enough to rate this company. They are not even a 1 star. Absolutely APPALLING service. Took our money and did NOTHING. Kept shifting staff around - so that a new person was always taking over our account. Hardly any site visits. Ver negative responses from staff when we contacted them. I cannot stress enough that if you are thinking of using them, DON'T.
Date of experience: July 10, 2025
WW
Good service and quick responses
A special mention to Jodie Williamson at Prime Property Management. Jodie has been very understanding and prompt in responding to concerns that I have recently had to report. She has kept me informed re what's being done, so I'm confident my issue will be resolved in a timely fashion.
Date of experience: July 9, 2025
H
Hamza
US
BECCA SMITH
I would like to mention BECCA SMITH. When my gas engineer received a parking fine for visiting my property for annual gas inspection, BECCA SMITH immediately understood the issue and moved swiftly and decisively to have the charged waived since this was a trade visit. It took me 1 email only and quick resolution. Her exchanges with me, but also polite, professional and courteous.
Date of experience: July 9, 2025
MI
Mr Iwobi
US
Big Thank You to Gilly
I would like to give a special mention to Gilly Hollis of Prime Property Management. Gilly has always been very courteous and helpful in responding to all my queries. She is very attentive, has great communication skills and always looks for solutions . Alex
Date of experience: July 9, 2025
A
Alex.M
US
Professional and Positive
I've been working with our new managing agent, Fiona Minnett, for the past six months, and it's been a very positive experience. She is approachable, efficient, and always willing to help—qualities that make a real difference in the day-to-day running of our block. As a director of the freehold company, I’ve found that her proactive and responsive approach has made my role much easier.
Date of experience: July 9, 2025
AM
Sarda House Internal Works
Excellent Project Management and Expertise at Sarda House by Prime I am delighted to leave a review for the exceptional project management received, specifically from Leigh Parker within the Major Works department. While our project at Sarda House had been ongoing with various challenges, Leigh Parker's engagement truly marked a turning point. Right from the moment Leigh stepped in, their positive impact was super clear! They brought a much-needed sense of calm and showed off some serious expertise, pulling all the project pieces together and getting us smoothly to the finish line. The effort Leigh Parker put into sorting out all the little issues and keeping us on track? Totally obvious and so, so appreciated. Beyond their professional competence, we also built a fantastic rapport, which made the entire process much more manageable and pleasant. Highly recommend Leigh Parker and the Major Works department for their dedication and effective project delivery!
Date of experience: July 6, 2025
KS
Repeated leaks, no accountability, and appalling communication
We have had an extremely poor experience with Prime Property Management. Our property has suffered from major leaks and flooding—not once but twice in the past year. Despite the seriousness of the situation, including the tenant being forced to vacate and stay in alternative accommodation, building management have consistently failed to take responsibility or provide clear answers. Even more frustrating, we have been asking them for over a month to share the email correspondence they claim to have sent to the insurers to progress our claim. We even copied the Managing Director of the company into the email chain, and yet there has still been no movement whatsoever. To date, they have not provided any evidence, updates, or meaningful support. Communication is slow, dismissive, and lacking in any sense of urgency or accountability. Overall, this has caused significant stress, inconvenience, and financial impact, and we would strongly caution other leaseholders or landlords about engaging with this company.
Date of experience: July 3, 2025
BT
Bow Burden is very professional and…
Bow Burden is very professional and helpful. Good to have her handling our enquiries.
Date of experience: July 2, 2025
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