Travelocity

Tried unsuccessfully to change my room from one King bed...to a 2 Double bed room. The Virtual Agent was useless!!!! He kept asking how can I help you although I typed it 3 different times as I have in this review. Then he recruited assistance from a Manager for this highly difficult request insert eyeroll. 30 minutes later I told him forget it I'll call. And I did call and was told only King or Single room available but the Hotel Website has plenty of 2 Double rooms available.....I will rethink using Travelocity. I told my sister I'd never had trouble using Travelocity just last week....and she said "You will if you ever have to make a change". Sister was 100% right

Booked a room and flight to Cancun/Playa del Carmen in April 2023. Everything was fine until I went to check into my room. I paid extra for an ocean view room. The room that came with the package at no cost was a partial ocean front view room which is the one I got when I arrived. I asked the guy at the counter about it and he told me to take it up with my travel agency. I know which room I picked but I should've taken screen shots of it but did not think there would be a problem as it would be detailed in my receipt. The receipt was vague but it did say ocean view! So I'm assuming partial ocean view and ocean view are the same one just costs a few hundred dollars more! I didn't make a big deal while I was there because obviously my plans weren't to stay in my room. When I came home I called travelocity and they told me that since I didn't call while I was there on vacation they couldn't do anything. I was on the phone with them getting transferred from one person to another for about 2hrs to get that answer! They wanted me to call and spend my vacation time arguing with them on the phone while I was vacationing. Had I just taken the time to book everything myself I wouldn't have to deal with their non sense. That's the point in using a travel agency I thought was to avoid any hassle. Obviously I was wrong and will definitely not ever use or recommend travelocity to anybody unless you want to get scammed into spending money for no reason other than lining their pockets!

I booked our flight and hotel reservation on July 20th, we had intended to spend my birthday vacation at the Rodeway Inn South Miami-Coral Gables from August 4th to the 8th. However, upon arrival, we were extremely disappointed to find the room deplorable. The carpet had not been cleaned and was stained, there were burn marks on the furniture, and the ceiling was leaking, causing the carpet to be wet. We only stayed at the hotel from 1:45 a.m. until noon due to a delayed flight. I have photographic evidence to support my complaint. Despite booking my reservation through Travelocity, they informed me that I could not receive a refund. Before leaving the hotel, we had to find another place to stay in Miami, and we did, the cost of the Airbnb was $959.74 because we had to pay for new accommodation, which affected our entire vacation. This was my first time going to Miami. I firmly believe that both Travelocity and the Rodeway Inn South Miami-Coral Gables should be held accountable for allowing guests to stay in such unsatisfactory conditions.

I booked airport to hotel transfer, and the driver dropped us off at wrong hotel. We had to make additional arrangements to get to our original destination. I filed a complaint and they stand behind the driver that dropped us off. DO NOT use Travelocity for any reason whatsoever. Their customer service is below “one star” and if you had any common sense at all, use anyone other that Travelocity!

I’ll be spending the first night of my honeymoon thanks to them. What are the perks of booking with travelocity again?

This site is a great site for me, and I have had nothing but a good experience with it. I see a lot of people complaining about the refund process but if you look, it will tell you if you can get a refund or not and it’s not Travelocity that refunds you it is the actual hotel or airline company. I would definitely recommend Travelocity as I have had nothing but good experiences with them throughout multiple stays on vacation. Definitely better than other websites that are actually Chinese run and store your information from your location all the way down to your chats between host and traveler look it up it’s all true.

During COVID I needed to cancel a flight. I was told I would have 2 years to redeem credit with Air Canada. When I called to book a flight before the deadline of October 27 I was given the worst run around ever experienced. All I needed was a credit voucher number. I'd been given a number to call. 1-866-383-9353. Spoke to about 4 people at this number. Itinerary #72187625851028 ticket # 0149238577394. Case S#159284731 called 855-222-6739 and spoke to another 4 or so people there. Still hadn't been given travel voucher #. A day earlier I spoke with a guy and was told I had a credit of about $496 and it expired in October/23 and to call back when I had dates needed for flight. After this first call, several others told me I did not have credit or credit expired after one year or could not see Itinerary number. One guy even hung up on me when I asked him who he worked for. After I verified my Master Card and amount Rose Ann at Travelocity number told me she was booking my flight but couldn't get through and told me to call a few numbers at Air Canada despite my best effort to tell her that Air Canada kept referring me back to Travelocity. She left the chat and someone else picked up chat and wanted all the information again despite having a case #. In a last ditch effort I asked for his supervisor and I was told to call 855-222-6739 and although I checked Air Canada Flights just prior to calling, I was told this ticket to St. John's Newfoundland would cost $620 including Travelocity credit but would have only cost me $361.59 had I booked return ticket directly with Air Canada. There were enough stories and false information to write a book about poor customer service. A few days later I received a change to the flight from Air Canada. Only the plane was changed, not the times requested>>>> leaving 6:25 a.m. on September 11 and returning 1]

In June 2022, I purchased 6 first class tickets to take my family to Santa Fe for the week of March 4-11, 2023. When my son and daughter-in-law announced in late November that they were expecting their first child in May of 2023, we realized that the trip would have to be postponed until al later date. I contacted Travelocity to get a refund on my tickets which were described as fully refundable when I purchased them. I was told that in fact Travelocity will not issue a refund but instead they would issue credits to all six of the original passengers. Furthermore, as I booked the flights in June of 2022, all six of us had until June 2023 to use the tickets or lose the credit. When I protested that the time limits were onerous, one of the airlines in question (United) extended the use to December 2023. After some discussion, Travelocity agreed to extend the second airline (Delta) until December 2023. The further stipulation was that each of my six family members could only book outbound from DCA (our original point of departure) on Delta, and could only book flights that returned to DCA for the United segment of the round trip. I immediately felt jerked around by Travelocity, but I was only at the beginning of getting jerked around by them. Sometime in April or thereabouts, I contacted Travelocity to attempt to use my credit for a flight to ORD from DCA and a return from ORD to DCA. I spent over 6 hours spread over three days to get confirmation that my flight to ORD would be debited to the credits that Travelocity issued when I cancelled the original flight. I received a reservation number for the DCA-ORD round trip first class flight and waited until I was a week out from the trip – at which time I went online to confirm the flight and was told by United that the credit had never been honored by Travelocity. From Travelocity, I was told after repeated calls and multiple hours holding, that United changed the ticket without authorization from Travelocity. Here I am, days before an important conference with no ticket to fly. After repeated attempts to rectify the situation between united and Travelocity, I simply gave up and purchased a ticket directly from United. My family is not able to make flights within the time/class restraints imposed by Travelocity. My original outlay for these tickets was $9493.32 and the last-minute flight to ORD after the debacle with the ticket not honored was $1055.70. I am out a total of $10,549.02 and I have absolutely no faith in Travelocity to make good on their promises. I am considering legal action against the company and I plan to publish this cautionary tale wherever I can. E. Sharp Chevy Chase, MD

I definitely would rate them 0 stars. I booked a trip to Canada before the fires reeked havoc. I have an infant daughter, I cancelled for the safety of my daughter's health. They refused to refund the insurance we had opted into. They have no care about your well-being. They are a corporation they will only take money from you and only care about their own bottom line. Never use them, they will steal your money.

Imagine spending $2100 on a flight to HI on Feb 2nd with insurance on it, but your work gets hit with ransomware the next week. You don't know your future with your job because you are down for a month, so you cancel your trip on Feb 22. Now imagine that flight wasn't supposed to be until July 21st, so you gave proper notice and even had it insured. You think, wow I believe I can get a refund after submitting proof, but no. If A happens, they only payout on B. If B happens, then they only payout on A situations. Then allow them to tell you that you can use your credit, but its only limited, and they mark up the flights a couple of hundreds of dollars and then tell you, you can only use your credit one time. So the only trip I could take out of my way was to Miami for $1400 economy AND YOU HAD TO PAY $8 to book it. Does that make sense? You have $2100 credit, the flight is only $1400 but you HAVE TO PAY $8 to book it. Also, you lose $700 of your money you spent because YOU CANT USE THE FULL CREDIT IN THE FUTURE, ONLY ON ONE FLIGHT. This company is trash. United is even more trash. I wouldn't book a free trip with this company to anywhere if all expenses were paid. Do yourself a favor and don't go through what I went through. I still haven't used my credit because I can't find a flight in the US (because that's all I can fly in, according to their rules) to spend the $2100 I have already paid. I tried calling to be reasonable, doing a charge back, they don't mind taking your money, but they sure don't care for giving reasonable refunds.

I’ll make this short…. I booked all my accommodations for my trip to Iceland through Travelocity. Two of the places showed paid and one showed pay at the hotel. When I got to my second place that showed paid, it turns out it wasn’t!!! I have three items showing where Travelocity took my credit card information AND showed that I had paid for my reservation!! But yet I ended up having to pay at the hotel……. I have screenshots from all three communications showing paid!! Ugh!!! I will not be using Expedia or Travelocity again…..

Stephanie was a great server and very helpful to me and my wife. The atmosphere was awesome and the salad bar was kept clean and fresh at ruby Tuesdays in Clarksburg WV

Long story folks, Had a trip that I canceled in Jan 2023. Got 2300us credits for it. This month July 2023 I resched. the trip for Jan 2024. I asked for tickets(2) to equal the amount of the credit. Was made aware then there is a fine of 350 per ticket for previous cancel. So, an additional 700 for trip, okay fine. Looked later at credit card and see 2050us charged. Had to make 3/4 calls to them and one to airline to get it figured. When I resched. It would not let me use the credit so got help. They bought me the 2 new tickets with the Credit I assumed the limit of 2300us. I looked at the flights then and all were well under the 2300us limit. Did they do it that way? Nope they picked tickets that were an additional 650us each and said nothing. So, I got charged for an additional 1000ish per ticket. So same 2 tickets same trip now cost 4000us instead of 2300us. Looked again and trips for 2 tickets are well within the 2300us, asked if it could be corrected. Nope no other resolution will be used. Thats it. Will be deleting my Travelocity account once trip over.

Worst worst worst customer service scamming people with stupid cancelation polices and hidden charges for rent a car booking avoid them honestly

I booked a hotel room through Travelocity for the first time. They give a 24 hour window to cancel. I didn’t need to cancel, I needed to reschedule for the following day. Travelocity states under my account for the booked trip to contact the property for any changes. So I called the property well before this 24 hour window, and asked them if I could change it for the next day. I was told they were all booked up for that day so I requested to just cancel my reservation. I was told by the property that I would get a cancellation email from Travelocity. I never did. When I reached out to Travelocity about it, they told me they will reach out to the property and to wait 72 hours. I then get an email from Travelocity saying my refund was denied because the could not get approval from the property. Total scam artists that must be working together.

The other nick nacks "flightfarehub" did not give a confirmation # for a trip I paid them, try to cancell my reservation with travelocity they have an answering something that tells me I do not qualify for a refund even if it is 24 before arrival to my hotel stay, no where to contact anyone, bad bad bad

Travelocity pays for on referrals. They use to give $1 dollar after a year.

Bought a ticket to North Carolina and back and paid the extra money for flight insurance. The flight back was cancelled and had to spend twice the amount to get back home. This was six months and tons of emails ago (and lots of time on the phone). We still have not been reimbursed. The flight insurance is an absolute scam. Not sure how this is legal. Live and learn....will never buy insurance through Travelocity again and will make sure friends and family know it's a scam.

Great price for area. Room was nice and clean- all you need for an overnight. Nice cont. breakfast included. Very cool staff. We will be back! Thx

We booked a round trip flight from Ho Chi Minh City, Vietnam to San Diego, California. The permit the humanitarian organization we are working for has expired so there is no reason for us to return. Therein lies the problem. Even though we will no longer be able to work in Vietnam, even though we have given two weeks notice, we cannot, with or without trip insurance, cancel or our return trip to a country we are no longer able to work in.