Travelocity
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In March 2023
In June 2022, I purchased 6 first class tickets to take my family to Santa Fe for the week of March 4-11, 2023. When my son and daughter-in-law announced in late November that they were expecting their first child in May of 2023, we realized that the trip would have to be postponed until al later date. I contacted Travelocity to get a refund on my tickets which were described as fully refundable when I purchased them. I was told that in fact Travelocity will not issue a refund but instead they would issue credits to all six of the original passengers. Furthermore, as I booked the flights in June of 2022, all six of us had until June 2023 to use the tickets or lose the credit. When I protested that the time limits were onerous, one of the airlines in question (United) extended the use to December 2023. After some discussion, Travelocity agreed to extend the second airline (Delta) until December 2023. The further stipulation was that each of my six family members could only book outbound from DCA (our original point of departure) on Delta, and could only book flights that returned to DCA for the United segment of the round trip. I immediately felt jerked around by Travelocity, but I was only at the beginning of getting jerked around by them. Sometime in April or thereabouts, I contacted Travelocity to attempt to use my credit for a flight to ORD from DCA and a return from ORD to DCA. I spent over 6 hours spread over three days to get confirmation that my flight to ORD would be debited to the credits that Travelocity issued when I cancelled the original flight. I received a reservation number for the DCA-ORD round trip first class flight and waited until I was a week out from the trip – at which time I went online to confirm the flight and was told by United that the credit had never been honored by Travelocity. From Travelocity, I was told after repeated calls and multiple hours holding, that United changed the ticket without authorization from Travelocity. Here I am, days before an important conference with no ticket to fly. After repeated attempts to rectify the situation between united and Travelocity, I simply gave up and purchased a ticket directly from United. My family is not able to make flights within the time/class restraints imposed by Travelocity. My original outlay for these tickets was $9493.32 and the last-minute flight to ORD after the debacle with the ticket not honored was $1055.70. I am out a total of $10,549.02 and I have absolutely no faith in Travelocity to make good on their promises. I am considering legal action against the company and I plan to publish this cautionary tale wherever I can. E. Sharp Chevy Chase, MD