Travelocity

I've had the same experience with Travelocity that many others have had. The flights that I had booked months in advance got changed by the airline, then Travelocity said that I had to call the airline to get the booking fixed. It feels like once you pay them, it's all a shell game to play keep away with your money. I think I will try a robo-lawyer or at least some kind of legal remedy. Honestly, I feel like they shouldn't even exist as a company. You are better off in every way calling a travel agent or booking things individually yourself.

I purchase a flight for a upcoming court date. The court date was moved and I had to cancel I ended up having to purchase 2 one way tickets. When I canceled I received my reimbursement for one of them the other they gave me travel credit. I wanted to be reimbursed I bought their travel insurance. They sent me to AIG and had to file a very lengthy form. Ended up getting denied because I was a plaintiff in the case and not a witness.

Can I give negative stars? What a piece of crap service! We booked a flight to Los Angeles in December 2019.Then COVID hit. We were given vouchers to use for future flights.Then more restrictions occurred and now I'm basically out $400 . I was told in September that if I signed up for American Airlines Advantage program, that I could still get a free flight. After my wife has called Travelshitty over 50 times without any service, they have now told us that they will not honor the free ticket because ,get this, "we waited too long".

I’ll gave Travelocity one star on the review but they absolutely deserve zero !they Refuse to refund me my Rent A Car reservation money from Fort Lauderdale airport on October 22 even I called them back after five minutes from the reservation, Do Not deal with this company in anyway - bunch of liars!!

Absolutely no point in using this service. They don't take responsibility for any services they book. They outsource the "insurance" so that you have to argue with another company. But, they take your money. American Airlines didn't. AIG Insurance didn't. Travelocity did. As 2023 approaches, I can't see a reason to use Travelocity AT ALL. Do your own Googling or find a travel agent. Travelocity exists in a pointless gray space.

Horrible experience with Travelocity. Booked flights online, no issue. Then needed to make a change to my flight. Used the website only to have to call to book the flight online. The website quoted a price for the changes (no change fee was charged) but when I got on the call, the fee was 3 times higher. The rep could not explain this. Because I had to change the outgoing flight, I felt I had no choice. So I changed the flight. On top of it being 3 times higher, the rep charged my card 3 separate times! Working on getting a refund for 2 of them. Horrible horrible horrible! I will NEVER make the mistake of using Travelocity again!

Worst customer service, I will never use their platform again. I will also delete every friend or family members accounts as well.

Horrible company to work with. I had purchased full insurance and called the same week to cancel my booking. Weeks pass and I call them again, they said they will have someone call me back to process the refund. Never got a call back. Called back the third time same answer. They customer service is from another country and they won’t ever transfer me to their manager. I never got my money back. Not even what my insurance was covered by that I purchased with the hotel.

Arrived in Billings, MT went to get rental car from Enterprise. Car misrepresented in booking and they had no others. Had to jump to Hertz to get bigger car. First one wouldn't hold our lugage, let alone us. Was put off about refund, and then recieved email of a decline of my refund, same thing with the insurance I bought on it. It's a scam. I will tell everyone I know to avoid Travelocity and Expedia. They are out to steel your money. I used to use Travelocit all the time, but no more. There is no accountability there. I will tell all my friends and family.

I book a flight with them, and when airline change something, Travelocity DOES NOT HELP and they say WE CAN REFUND which is the WORST RESPONSE WE CAN GET (a delayed refund, and charge again for a new ticket at twice the price). They do not help, they do not feel responsible to help, and everytime they provide with different information. I AM COMPLETELY FRUSTRATED AND FEEL ABUSED.

Do not use the stole money from me and will not refund or answer my email 90$ Nz dollars. This is a scam company.

If I could leave no stars I would have done that I travel a lot and I usually use Priceline or booking.com which I will never again make the mistake of using anything besides them. Long story short we accidentally booked a room in a state that was very far from us but it had the same name of the city that we were in so it was an honest mistake that we realized literally within about 15 minutes of booking it so we didn't think it would be a problem at all to call Travelocity and tell them our mistake and that we would have to switch the booking to a state that we were actually in. This is definitely something that third party bookings usually are able to assist you with so I did not think that they were going to just keep our money and say tough luck but that's exactly what happened! I could see why the reviews for Travelocity are so low and I understand now why nobody I know really uses them and I will make sure that nobody I know ever uses them again

Hi everyone, this is a long post but I’d love your help and insight. On June 15 my sister had booked a 2 night stay Fairview Inn in Marshfield for her wedding June 17. Upon checking in on Thursday to unpack and hang her dress she turned on the AC and continued about her business of unpacking, 20 minutes in she noticed the AC was not working so she called the front desk. They told her they would send someone up and have it fixed by her 9pm return. When she returned the room was stifling hot, she called the front desk, let them know, once again was told it would be fixed by tomorrow morning. She couldn’t stay because of the heat so she drove home. We are lifelong residents of Humarock and always believe in staying local and The Fairview Inn seemed the perfect choice. June 17, the day of her wedding I arrived at the hotel first to make sure everything was set for the bridesmaid and the other members of her small wedding party. Again a stifling hot room. I called the front desk explained the bride was on her way with the photographer and could we please have the AC fixed or could we move rooms. She then told me she’d send up a manager to personally fix the AC. 45 minutes went by, no one had come. Tried to make coffee, the machine did not work. Called front desk again 25 minutes later a very nice man named Alan came proceeded to tell me that the reason why the room was so hot was because “the manager told him there were so many people in the room.” Not true and completely disappointing to say the least, I again explained the entire saga and he then told us that he would personally put in a wall unit if he couldn’t get the AC to work and that he was very sorry but not to worry when she returned after her wedding the room will be nice and cool. We continued to dress in ridiculous heat, no coffee machine ever arrived and we had to go to the wedding. Her and her new husband arrived to a sweltering room and spent their first night with no wall unit and no AC. I sent emails, 47 in all, I called 38 times, left VM’s, even spoke to waitstaff numerous times daily. Tried to speak to Artie the manager, there was even a time I called and the nice girl who answered the phone said “oh he was right here, let me get him.” Came back to the phone and said in a very shaky voice, “he’s not here, sorry.” I used to own a restaurant, never have I been treated so poorly or would have treated any of my customers so poorly. I even called the owner of the building who was so kind and told, “yes those are the correct emails and I’m so sorry you have been treated so poorly.” I don’t know if anyone here has had any experience with Artie and his wife or The Fairview Inn. Marshfield. Ma but now I’ve been in contact with a lawyer and it makes me sad to think a local business would treat local people or any people for that matter so poorly. Thank you so much for taking the time to read this. Cathy Vaughan Smith.

I will NEVER book with Travelocity again. I am 64 years old and have traveled my entire life, and not once in my life, until Travelocity, have I been charged a fee to cancel a rental car OVER 1 MONTH IN ADVANCE. Do not use Travelocity to book travel under ANY CIRCUMSTANCE. THIEVES. In addition, Travelocity is easily the WORST website on the planet, it took over 1 hour to find a path to cancel that did not result in a bad link.

Absolutely HORRENDOUS SERVICE!!!!!!!!!!! Don't even BOTHER booking through this agency - they will steal your money and hang you up to dry. I need to change my flight because of Hurricane Ian and clearly got an email from the Airline saying I could change it for free and they want to charge me a $500 change fee (despite sending them the email from the airline as well as having travel insurance). I've been on hold over 30 minutes. ABSOLUTE RIP OFF!!!

The Manager (Kenneth) at the Embassy Suites Hotel 60 West 37th Street, New York, NY went above and beyond to accomodate my sister and I while we were in New York. They met all of our needs helped us during a very difficult time (our mother was hospitalized while we were in New York for a Cruise. long story short, no cruise, just wonderful people surrounding us at the Embassy Suites, Manhattan - the week of September 16 - 24, 2022! We highly recommend this hotel as your next stopping place while in New York City!

Warning !!!! Do NOT give this company your credit card. Not only are they criminals, they are smart alecs !

We booked an American Airlines flight, but had to cancel due to pandemic reasons. We receive flight credit to use for up to a year. Nine months later, we go to use the credit. Travelocity says we need to sign up for the American Airlines Advantage program to use the credits. We sign up and call Travelocity to use the credits. They say they can't retreive our information and to call back in 24 hours. This has happended on a few occasions already. All we want to do is use our credits so we can book a flight. Our credits don't even cover the costs of the new flights anyways, so we'll end up paying more out of pocket regardless. This will be the last time we use Travelocity. 9/25 Update: We finally used our credits. However, we were assessed a $100 fee to use them because we booked discounted rates on their own website. I'm not sure what's going on here, but this has to be one of the worst business practices of all time. Travelocity failes to realize that it's the customers that keep them in bsuiness. And they just lost one.

Beware, if Travelocity thinks they may owe money they will lie to you and play all kinds of games to delay or evade payment. We were owed a refund due to a cancelled Covid flight. For over a year, and many attempts to get a refund from both TAP Portugal Airlines and Travelocity, the booking agent, both stalled and blamed each other. We went from asking Travelocity to help as the travel agent, to begging for help. The final try were were told that we were wrong, that there was no way that Travelocity could help or be responsible for the cancelled flight. We were told that we were speaking to management and our call could not be escalated to a higher level. When we went to a consumer advocate, we were told that Travelocity was definitely responsible and they’d get the money for us. It took only a few days. Apparently no arguments or discussions. Travelocity knew they were wrong and lying. We’re talking $1800- here. Not chump change. Travelocity will sink to all time lows, screw a customer, and lie all the way to the bank. Avoid them and the rest of the Expedia family.

I would not have given Travelocity even one star. Their misleading practice of charging so you can get a refund or change the flight is erroneous. I checked the block and when the flight turned out to be the wrong time I tried to change it. I was instructed to cancel the flight so I could make the claim and led to believe it would be an easy process. After going through Travelguard which is a joke I got sa denied claim and sacrificed my entire fare. Use a different organization to book your flights and save your time and money.