Straight forward answer
Straight forward answer

OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
Straight forward answer
Customer support is amazing! Sundus Tahir was very clear and patient in answering my questions.
Trent was really great! Snaps for Trent. Trent was like Vegemite and toast. You can’t have Trent without great service.
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Laura was so helpful and patient. I haven't been too impressed with the service in the last few days. Simple emails not followed up etc. But Laura was extremely helpful and patient as i had to transfer money into a credit card which took quite a while to complete. OVO is lucky to have her.
Sundus was very helpful in helping us with our problem
It’s always appreciated to be able to reach a person, not a bot. Sundus Tahir, answered, was polite and well spoken with a sense of humour. She listened to my request for a refund but due to circumstances a refund was not possible. I pointed out the size of the credit on my account and that there were still two government rebates due. Sundus listened, rather than be closed minded, and a part credit was arranged. Thank you, I remain a happy customer.
I had a Web chat with Oliver today. He answered all my questions in a timely manner, was very helpful and polite. Excellent customer service.
Sundus Tahir was extremely helpful. Great customer service and returned my call quickly. Thank you.
I've only been with Ovo for a few months now, but I have found their instant chat help function to be overwhelmingly good. From signing up, to checking incentives, to asking about plan changes - the instant chat team have been great. I just now spoke with Oliver on the chat function, and he was prompt, professional, and addressed many of my queries even before I had to ask about them! Very very pleased with Oliver's service and would recommend Ovo purely for customer satisfaction!
Very helpful with my request, and resolved quickly
Great Rates, Great Customer service What more can you ask for :)
Trent was very helpful and a pleasure to deal with.
Firstly was able to talk to someone which was good , she understood my concern and was very helpful, she wasn't negative, she was very polite and courteous and got the job done for me
Trent was easy to deal with after a previous interaction with another staff member being very unfavourable. Trent understood me promptly and fixed the issue just as fast. Appreciate the great service
Spoke with Jamie today, honestly i was a little stressed but he was an absolutely GEM. Call was so professional & phone manner was great. Thank you for being that person on the other end that genuinely helped and made me feel at ease. Customer Service 150%. Blessings
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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