Over a year ago
Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable... See more
Over a year ago
They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunw... See more
Over a year ago
I guess my experience was okay with this company, because everything went usually, unless support team, they do not really like when phone rings.
Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable local utility. Sunwave is blaming COVID, which makes no sense....
They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunwave can call me and we will not sue and go after the directors if there is fraud
I guess my experience was okay with this company, because everything went usually, unless support team, they do not really like when phone rings.
so happy with your service!!
Alway happy with the service. Fast and reliable.
5 2gcuofxitv
for once i can't seem to have any complaints
This company and their contracts are fraud. I would request everyone to avoid for this scam. They don't follow the terms and conditions of their contract if you have to buy out the equipment.
The gas they offer is good and the customer service is positive, they dont stall although the price is really up there because of how its not like the other companies but I would recommend this to others
I have called 3 times and left a message for them to call med back. its very difficult to get through to them on the phone. I can't imagine that they would function any better if I sign up with them as a customer. sorry I wasted my time. on to another comany.... terrible customer service.
Received 2 emails (both sent back-to-back) thanking me for signing up with their company. Advised them they were wrong as I signed up with current supplier for 3 years tacked on to the current contract that expires in February, 2019. Their email indicated someone," possibly your husband, enrolled at 11:25 AM on 11/27/18." Nobody was here yesterday from 6:45 AM until 1:15 PM as we had to take one of our dogs to a vet whose office is an hour's drive away for an 8 AM appointment. They have the correct Eversource account number and I told their CS rep that we might have been a customer a number of years ago. I asked that they research if that's how they obtained the account number and requested cancellation of the enrollment. Their CS rep replied immediately that she would cancel the enrollment, but I guess I'll have to believe the research the matter is not forthcoming. Their contact has me concerned, especially since the "enrollment" did not take place from here. If this is typical of their actions I would suggest the Buyer should Beware. Sandra
Test-Test-Test-Test
Their sales rep con you into long term rental agreements, then when you call and make a service appointment, they don't even bother to show up or call you back or anything. Poor service all around. Stay away from this company!!
provides commercial and industrial natural gas and electricity. The company supplies electric generation service to thousands of homeowners. not know in India
sunwave gas+power is good service provider... The representative was very nice and explained service, account details w payment procedures to me answering any questions I had...
Got rejected due to "load factor" apparently only 30% qualify yet they make no mention of this except in the fine print that no one ever reads. Deceptive and a waste of time filling out the information for this offer.
Very impressed ...I set up new service online/over the phone never had to make a trip in to the office! Representatives are available untill 9 pm and on the weekends. The representative was very nice and explained service, account details w payment procedures to me answering any questions I had.
Good service and all questions were answered satisfactoraly.
Any questions I had, were courteously answered by phone rep. Very easy sign up, and as a returning customer, I must say that their correspondence through the term of past contracts, has always been good.
Your loss leader and bait and switch tactics should by prohibited.
Based on analysis of 20 reviews rated 1-2 stars for Sunwave gas+power
“I can't imagine that they would function any better if I sign up with them as a customer”
“I asked that they research if that's how they obtained the account number and requested cancellation of the enrollment”
“Then extended the billing period 2 more months after I called and cancelled their service”
“Maybe someone from Sunwave can call me and we will not sue and go after the directors if there is fraud”
“Initial rates were OK, but be very careful if you're considering these guys”
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Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
This profile hasn't been claimed by the business owner.
Reviewers generally express satisfaction with Sunwave gas+power, highlighting the company's good service and ease of use. Many customers appreciate the fast and reliable service, with some noting that representatives are helpful and available beyond regular hours. However, there are significant concerns regarding contract management, as several consumers report unilaterally canceled contracts and difficulties in reaching customer support. Complaints about deceptive practices related to contract terms and service appointments also emerge, with some feeling misled by the company's policies. Despite these issues, the overall sentiment remains positive, with a majority of users recommending Sunwave for its service quality.
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