OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
We were in credit to OVO when we closed the account. Instead of refunding the $120 in credit they kept it all and took out another $66. In spite of repeated requests for a justification and final bill we have received nothing. Don’t deal with OVO
I am deeply disappointed with my experience with OVO Energy. Their customer service is abysmal – I've found it nearly impossible to reach them when I needed assistance. Even when I did manage to get through, the support was lackluster at best. What's more concerning is their failure to provide accurate information as per the regulations set by the Australian Energy Regulator and the Water and Energy Ombudsman. It's as if they have no regard for following the rules that are in place to protect consumers like me. My interactions with OVO Energy have been nothing short of a complete letdown. If you value your time, money, and peace of mind, I strongly advise against choosing them as your energy provider. They've left me not just disappointed, but genuinely disgusted with their service.
OVO energy direct debited my account and cannot tell me what for. Their customer help line is always unable to answer due to unexpected number of calls everyday. My OVO energy account does not open and no link for a forgotten password has been spent despite repeated attempts. I emailed their help support and the only replies I have received have asked me to tell them which accounts I have with OVO. That was what I was asking them. What am I paying for even when I gave them the account numbers they put on my bank statement. Avoid OVO energy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I closed my account 3 months ago. At the time it was $675 in credit. I'm still waiting for my money to refunded. Ovo are near impossible to contact and seem to have no interest in issuing my refund. Still waiting.
minus 10 ...this company caused me so much hassel & stress, do not touch them with a barge pole 1) No phone service just endless loop say they will get back to you 2) Don't Reply to E mails 3) Advertise one thing then get you to agree , then bump your Direct debit up 33% even after solar was installed & can see the production. 4) Now having a go round with the Bank over a direct debit. What a Shambles Man they sure need to get their whole approach sorted or else sell used cars.
They don't even deserve one star. I simply requested some pre-sales information by email and repeatedly received "we're sorry we can't respond right now and will get back to you soon" type answers, not just automated but also from real OVO employees (so far 3 and counting)..... if that's how they respond to a sales question, imagine how pathetic real support must be ... no way in hell I'd sign up to these clowns.
Jed helped me with everything I needed and was very kind as I was worried that I would not have power. He allayed my fears and within 24 hours of my application I had power so a big thank you for OVO Energy doing such a great job. The lady who gave me a quote on 25th July also did a great job and I appreciate it. Catherine
Prompt responses, efficient and professional assistance
Oliver promptly got me on the right plan. Disconnected the direct debit and processed my outstanding amount. Was very understanding when the funds were not in my acct. And when I had discovered that contacted me to update my card details and process the payment. Thank you
Oliver contacted me the same day after I emailed the customer help email and helped me sort out my new energy plan and answer my questions. Great customer service.
Lamees was extremely nice and helpful!
Lauren was able to resolve my question within a few minutes - and on a Sunday! I lodged my query a few days earlier but due to the recent government activity around energy pricing and rebates OVO had been inundated with queries. Once my turn arrived, Lauren resolved it without hassle or further questions.
I've just changed over from Energy Australia to OVO and I find the customer service exemplary. I know the main importance is to receive a better tariff but so is customer service. I was let down terribly by Energy Australia, with admin errors and taking weeks to get back to me but with OVO using their online service things are acted on immediately. Soon they will have an app which I think is important. This is the way a good energy service should run. Thank you.
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
This profile hasn't been claimed by the business owner.
