Reeve was super friendly and efficient
Reeve was super friendly and efficient! Sorted out my query in a few mins. Great job!

OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
Reeve was super friendly and efficient! Sorted out my query in a few mins. Great job!
Reeve provided great explanation and support when I asked to change my account information. She also supported us in connecting with the OVO team to make the connection possible before we moving in.
lovely to work with and they seem to genuinely care? which is wild
I've been with OVO for almost a year now. My bill is never a shock surprise, and I actually enjoy calling customer service. They answer quickly and are so kind on the phone. I really like this energy provider!
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Continuously withdrawing funds from your account every month (in my case, it amounted to $187 per month, resulting in a credit of $483 in 7 months, while I'm facing challenges in paying my mortgage), they surpass the agreed-upon bill without proper authorization. When questioned, they offer various excuses. It is recommended to avoid them if you want to prevent financial losses. PS: check their rates, its highier too.
Awesome experience with running through my bill!
I spoke with Trent, who was very courteous and helpful. I have only been with OVO for 6 months, and didn’t understand why even though my account is always showing in Credit, but $130 is still being deducted monthly as direct debit. He explained that I am using less per month than estimated, and why that was. He kindly reduced my estimated rate and said it could be reviewed again in 3 months to see if that amount is closer to what I actually use. I found that very helpful and am happy with the outcome. Thank you.
Reeve, the OVO Customer Support Consultant dealt with my issue in a most expeditious, professional and courteous manner.
Trent was very good in handling my query. Thanks mate
Trent was very helpful and prompt with his response
Today I had inquiries about my bills, I had a great experience with amazing and extraordinary customer service from Trent. Never had come across such a kind and respectful representative I highly recommend the records of his services be heard and shown to the rest of the representatives so they can learn and get inspired by him. Thank you Farida
Good considered response from Trent, reasonably quick and very helpful.
Quick and helpful response! Thanks so much Trent!
Answered the question and took genuine interest
Trent was incredibly supportive and humorous. He diligently confirmed and double-checked everything, which significantly aided my move-out process, making it quick and easy.
Quick , coherent responses and understanding of our needs
Trent helped me with self read process, and also suggest for me to bill pause (which is awesome), as I have lots of credit in my account. I wish others also suggested me this, when I called in previously around 4 months ago. He also explained why I can't adjust estimated reading, however he suggested the next time the estimated reading is super high again, then he can escalate it. Trent is super helpful!!!!!
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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