Quick and friendly response to enquiry.
Quick and friendly response to enquiry.

OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
Anthony from Ovo Energy assisted me to manage my monthly payments by suggesting a suitable amount according to my usage. I greatly appreciate the immediate assistance from Ovo team :)
When my ticket was attended the responses I received from then on were quick and clear.
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Quick and easy resolution
I signed on to OVO last Wed via an agent. I was not asked for an estimated consumption and the monthly direct debit is much too low.e I sent an email on Thurs last week telling OVO this and have heard no reply. Rang again this morning which was a waste of time.
I signed up recently through the Victorian compare energy website. (VCE) The rates are supposed to be FIXED for a year. however,the pds advises that the rates can be varied. I wasn’t put on the same plan advertised on the VCE.- OVO479496MR Do they have anyone manning the phones ? Although I’ve sent emails,they take an age to respond.
OVO website isnt working - takes details, but doesnt progress to quote... How can you switch to them. Im trying to get a house connected. In response to OVO's response - Brisbane 4069 is a pretty large area in a city centre. Seems unfortunate they dont service major centres like Brisbane. Happy to discuss - if there was a way to contact them.
Can’t obtain any info or quote on site, web page not working..Ovo must be sleeping or gone belly up..
Crap website, doesn’t issue a quote, just seems to collect data…,,
4 different street numbers in the same street 4 different Quotes looks like somebody get ripped off
A real game changer on how energy should be paid. With their smoothing billing method, I have a fixed month charge for my energy every month! No more sudden surge in energy bills! I like this idea and I like their service. It will be even better if they can provide mobile phone app to monitor the bills (currently only via their web site).
Unable to contact anyone regarding switching to ovo. Terrible service, all call backs full non existent. Calling the number provided goes only to a sad sounding recording.
After dealing with a another company who made a serious mistake and caused a lot of stress these people were a relief! Their support is fantastic and far quicker to get back to you and I got a great deal on electricity. Also make sure to check the breakdown of their fees (it's the PDF the government regulates). These guys have little in terms of fees which is great!
Spoke with Jess regarding an issue I had and she instantly responded and assisted with my queries.
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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