Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.so.energy
All reviews
999 total • Write a review
Showing 1 - 10 of 995 reviews
CL
An absolutely nightmare experience trying to deal with this company
I was introduced to this company by Money Supermarket.com, but wish that I had not been. The company's customer service is third rate, not fit for purpose and almost non-existent. Their attitude is unhelpful, unfriendly and arrogant. Do not sign up with this company! Personally, I can't wait to transfer my account to another energy supplier.
Date of experience: July 19, 2025
MJ
Been with this company for a few years…
Been with this company for a few years and l am satisfied great company
Date of experience: July 19, 2025
IJ
Not much to choose between the…
Not much to choose between the providers so I've stayed with So Energy
Date of experience: July 18, 2025
ST
Review and renewal of my gas and electric with so energy .ad return phone call the guy was very…
Had return phone call the guy was very helpful he explained the traiffs . I have been a customer of So energy for over 5 years now and happy with the service . Ever so helpful and renewed for another 2 years
Date of experience: July 18, 2025
MM
I made a request and it was actioned in…
I made a request and it was actioned in a day. So I’m very pleased
Date of experience: July 18, 2025
MB
assistance for help
i rang so energy to arrange for myself to be put on my dads account as he is at a age where he struggling to keep on top of his bills when i called i got to speak to a lovely and very helpful lady called Jacqui who was so pleasant and understanding to the situation and after a few minutes everything was sorted i also asked her about bringing my dads gas over to so energy to which she advised on how to do this, which was go on so website and could do it on . now me not being completely technically minded had ago and after about 10 minutes gave as i wasn't sure where i needed to be so i rung so energy back and spoke to another lovely lady called Ellie and explained what i was trying to do and she was so helpful understanding especially after i had explained that i had spoken to Jacqui and had tried to do it online no avail. After a couple of minutes on hold so she could talk to Jaqcui she came back and we started the process to get my dads gas brought over to so energy as he was already having his electric supplied by so energy. while doing this and inbetween questions i got talking to Ellie and said to her that i was very highly impressed with so energy and now considering when the time comes to change both my gas and electric to so energy, to which Ellie was very pleasant and thanked me for that and said it would'nt be a problem for that to be done. so now its a case of waiting for the task team to get in touch to get the gas change done. please can both Jacqui and Ellie be given a pat on the back for their pleasant friendly welcoming approach to you're customers their service is absolutely excellnt!!!!!!
Date of experience: July 18, 2025
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