Over a year ago
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
Over a year ago
Bring able to do live chat helped immensely, Neha was very helpful.
Over a year ago
It was easy to follow and why change it you are satisfied with the service offered
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
1 click to switch to the new tarrif. I researched tarrifs an you came out cheapest for me so fixed for 2 years
I was introduced to this company by Money Supermarket.com, but wish that I had not been. The company's customer service is third rate, not fit for purpose and almost non-existent. Their attitude is unhelpful, unfriendly and arrogant. Do not sign up with this company! Personally, I can't wait to transfer my account to another energy supplier.
Been with this company for a few years and l am satisfied great company
It's all been very good.
Not much to choose between the providers so I've stayed with So Energy
Had return phone call the guy was very helpful he explained the traiffs . I have been a customer of So energy for over 5 years now and happy with the service . Ever so helpful and renewed for another 2 years
Excellent service
Great customer service
I made a request and it was actioned in a day. So I’m very pleased
i rang so energy to arrange for myself to be put on my dads account as he is at a age where he struggling to keep on top of his bills when i called i got to speak to a lovely and very helpful lady called Jacqui who was so pleasant and understanding to the situation and after a few minutes everything was sorted i also asked her about bringing my dads gas over to so energy to which she advised on how to do this, which was go on so website and could do it on . now me not being completely technically minded had ago and after about 10 minutes gave as i wasn't sure where i needed to be so i rung so energy back and spoke to another lovely lady called Ellie and explained what i was trying to do and she was so helpful understanding especially after i had explained that i had spoken to Jacqui and had tried to do it online no avail. After a couple of minutes on hold so she could talk to Jaqcui she came back and we started the process to get my dads gas brought over to so energy as he was already having his electric supplied by so energy. while doing this and inbetween questions i got talking to Ellie and said to her that i was very highly impressed with so energy and now considering when the time comes to change both my gas and electric to so energy, to which Ellie was very pleasant and thanked me for that and said it would'nt be a problem for that to be done. so now its a case of waiting for the task team to get in touch to get the gas change done. please can both Jacqui and Ellie be given a pat on the back for their pleasant friendly welcoming approach to you're customers their service is absolutely excellnt!!!!!!
Went on to organise fixed rate for year and Jenny was extremely helpful. She did offer 1 or 2 year fixed and gave me all rates. Opted for one year fixed. Jenny was very patient and explicit which I truly appreciated.
Will from the customer care team has been very good in resolving my issues. I certainly recommend Will and any colleagues like him.
No nonsense, and no smart meyet
Edit on 18th July: There is, in fact, no email from Max, or anyone else from So Energy. My rating stands. Appalling. I am extremely disappointed with the customer service I’ve received. I simply wanted to transfer my online account to my husband’s name, but was told we’d need to complete a "move out" form, despite the fact that we are not moving! This process felt unnecessarily complicated, so I decided to leave the account in my name and allow my husband to use my login details instead. To my surprise, I was then charged an early exit fee (£100) and my account was marked as "sorry you are leaving us", despite never requesting to cancel the service. This happened at the end of May/beginning of June 2025. Since then, I have contacted customer service twice to clarify that we are not moving and to request the cancellation of the "move out" and the associated early exit fee. Each time, I was assured the issue had been resolved and the refund would be processed. As of today (18th July), no refund has been issued and the account still incorrectly shows that we are leaving. The customer service experience has been appalling, repeated empty promises with no actual follow-through. It feels like advisors say whatever is necessary to end the chat, without actually taking action. Incredibly frustrating and disappointing.
Biggest mistake transferring to So Energy. I read reviews and must say very impressive. Not good for me. The transfer appeared faultless or so it seemed. Then a month after the transfer my old energy supplier billed me for my month of electricity - So Energy had not checked the address correctly and I was being supplied for my Gas but not my electricity. I wanted one Energy provider to do both utilities ( makes sense) Now I have had to sit and make 4 phone calls to sort out this mess- who knows whose bill I’ve been paying??? Hopefully this will be resolved- who knows
Simple to do. Seems good offer.
Based on analysis of 55 reviews rated 1-2 stars for So Energy
“The company's customer service is third rate, not fit for purpose and almost non-existent”
“Personally, I can't wait to transfer my account to another energy supplier”
“Biggest mistake transferring to So Energy”
“From 2 weeks before I moved, I phoned SO Energy twice to tell them my plans and of my desire to remain an SO Energy c...”
“Edit on 18th July: There is, in fact, no email from Max, or anyone else from So Energy”
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So Energy is a UK-based energy supplier that specializes in providing renewable energy solutions to residential customers. The company offers a range of energy tariffs, including fixed, flexible, and tracker options, all of which are 100% green. So Energy aims to simplify the energy purchasing process with clear pricing and accessible service, catering to consumers who seek affordable and sustainable energy options. In addition to traditional energy tariffs, So Energy also provides innovative products such as solar panel installation and electric vehicle (EV) charging solutions. Their unique tariff, So Unique, utilizes smart meter data to deliver tailored energy rates, helping customers save on their energy bills. By focusing on renewable energy and customer-centric services, So Energy positions itself as a reliable choice for environmentally conscious consumers looking for value and simplicity in their energy needs.
So Energy receives high praise for its straightforward service and helpful customer support, with many reviewers noting the ease of switching tariffs and the clarity of statements. Customers appreciate the live chat feature, which has proven beneficial for resolving issues quickly, and several highlight the efficiency of the staff in handling requests. However, there are significant complaints regarding customer service experiences, with some individuals describing their interactions as frustrating and unhelpful. Issues with account management and meter readings also surface, indicating that not all customers feel adequately supported. Despite these criticisms, the overall sentiment remains positive, with a majority of users satisfied with their experience.
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