Easy setup value for money
Easy setup value for money
3.8
Great
1,000 reviews
5-star
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1-star
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Review summary
Asda Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Highly recommended
Ive been with Asda Mobile for many years and there is never a long wait to speak to a customer services advisor. They are always very polite, friendly and knowledgeable. I have no hesitation in reccommending them to anyone.
Only been with them 2 week but allβ¦
Only been with them 2 week but all seems ok up 2 now
I asked for Β£4 a month pack
I asked for Β£4 a month pack , one week has cost me Β£14 why?
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
mobile.asda.com
All reviews
1,000 total β’ Write a review
Showing 1 - 10 of 996 reviews
JC
Thank you
The man who dealt with my call was very friendly and professional. He helped me sort out the issue in question quickly and efficiently. It was a pleasure to speak to an advisor who was so helpful and polite. I would be happy to recommend Asda mobile to anyone. Thank you
Date of experience: July 20, 2025
TP
Easy set up, difficult to manage after that
Easy to purchase and receive but consistent issues with the app/website trying to sort PAC and settings for my contract.
Date of experience: July 20, 2025
W
William
US
I have been trying to cancel the simβ¦
I have been trying to cancel the sim only plan since the 9th of july (see prev review) Despite complying with requests for id data several times, the replies i have recieved alegedly from asda Mobile continually request information which will to All intended purposes identify my bank account as they continually request digits from my account number and the whole sort code, as a result of this intrusive behaviour , i have made a REPORTto both OFCOM THE POLICE AND TO COUNSEL, i shall also if necessary discuss this issue with vodafone These so so called customer service agents seem predominantly from india, but i recognise scam behaviour, so i suggest ASDA review training in order to root out these bad apples, tarnishing ASDAS good name. TAKE NOTE SIM WILL NEVER BE ACTIVATED, AND DIRECT DEBIT CANCELLED
Date of experience: July 20, 2025
bs
4 days later, still no phone connection.
First sim didn't arrive. 2nd one did and phone still not working after 4 days.
Date of experience: July 20, 2025
VK
Quick change over on current number
Quick change over on current number Affordable sym card
Date of experience: July 20, 2025
AB
Happy I have moved to Asda mobile
Easy to request sim , easy to use pac to retain number .Slight hiccup re primary / secondary but that has been resolved . Reduction in monthly cost is welcome
Date of experience: July 19, 2025
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