Once a got to an operator the service…
Once a got to an operator the service was great

OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
Once a got to an operator the service was great
I noticed that I was running a fair bit of credit on my account. I called OVO and asked if I could skip a couple of payments. They said yes without any hassles. They set it up for me and all is well.
Excess credit issue was confirmed and promptly addressed. This process should be automatic and not rely on a customer request.
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The consultant was very helpful and courteous she/he gave me all the advice I required. However OVO is no longer a cheap electricity provider my advice is to look elsewhere, without too much effort i can see several much cheaper options. Obviously OVO management are treating the people who first supported them in australia with contempt.
I spoke with Trent. He was very friendly and did his best to find out the answer to my question. When our call dropped out he called me back. I would find it helpful if Ovo sent emails a little more frequently to explain what is happening but, it was easy enough to make the call and get information.
Trent handled my situation professionally and compassionately and I could tell had my best interest in mind. I appreciated this lots!
Sundus Tahir answered all my questions regarding direct debit costings and refund of credits in a clear and concise manner and gave me confidence in OVO Energy
Lauren was able to resolve my question within a few minutes - and on a Sunday! I lodged my query a few days earlier but due to the recent government activity around energy pricing and rebates OVO had been inundated with queries. Once my turn arrived, Lauren resolved it without hassle or further questions.
When my ticket was attended the responses I received from then on were quick and clear.
All good considering just signed up Time Will tell
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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