OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
It was good that we actually received a human response and that our questions were answered. It is often hard to even find an email address these days so this was a positive experience for us plus having a helpful answer. Thank you, Trent.
OVO service has been great so far. My email query was responded to promptly and the answer fully explained.
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Have not met a nicer agent from any company I have called; Trent was not only friendly and patient with me, he was very knowledgeable with the products and services OVO provides. Easy to talk to, explained everything in a simple way and I got a good understanding and great outcome from this call. Cheers mate.
I recently moved and was keen to stay with Ovo as their prices provided were affordable and their service and support had always been punctual and consistent. There were complications with supplying power to my new address due to land sub-divisions, but the moment issues arose the team at Ovo immediately reached out to me to talk me through the current plans and ongoing setup needed to make sure I was able to continue to work with them as my power provider. They went above and beyond, emailing and then calling me personally within hours of issues presenting themselves, providing jovial and friendly support to make the transition to my new home easy and efficient. In particular I want to thank Rachel for getting on to the problems early, and to Jason for being so kind and friendly to me over the phone, as well as informative and educational. Ovo got my power on within a day, helped me get the best possible deal for my energy bill, and left me smiling after a conversation with them about my power bill. I couldn't recommend them more highly.
Super helpful and patient in such a stressful time. Appreciate every bit of effort that was put in to try help me
Trent was a top bloke. Went above and beyond; enlisting 4 others to fight the good fight with him (many thanks to them also). Even though nothing came of it in the end, I still appreciate the insane lengths to which Trent went in to bat for me. I hope that Trent at least gets a six-pack out of this, however if it was up to me it'd be a whole carton, pay raise, promotion and a company car. I wholeheartedly believe that, if every customer service call had someone like Trent on the other end of the line, Australia --if not the world-- would be a better place. Thanks again Trent & Co!
I had an informative chat with Trent regarding my bill.
Trent is excellent at answering all my questions! He is very patient in finding theanswers from different sources!
Team Member Trent. He was brilliant, very helpful, answered all my questions without sounding bored and we even had a laugh. His follow up of what we discussed was fast and correct. good to deal with some-one who seems to enjoy his job.
I had a billing issue and Trent from customer service was fantastic to deal with. He sorted everything out via the chat app and then gave me a quick call to sort the payment over the phone. He was a pleasure to deal with. Too many people complain about bad service these days without recognising when they get great service - today's chat and call quickly resolved the problem, much appreciated.
Quick response and very helpful
My experience with OVO's customer service has been really good. I had contacted them on two separate occasions. They were very prompt and helpful. The wait times were extremely low as well which is a plus.
Trent was polite, helpful and efficient. He was able track down the information that I required and explain it clearly to me
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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