Phone call very efficient
I told my phone nb on the voice message then Trent called me back. Everything I was looking for has been answered and fixed. I’m really satisfied with this call.

OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
I told my phone nb on the voice message then Trent called me back. Everything I was looking for has been answered and fixed. I’m really satisfied with this call.
Reeve was amazing Very eager to help, and very clear in what I needed to do I would recommend contacting this support
I spoke with Trent. He was very friendly and did his best to find out the answer to my question. When our call dropped out he called me back. I would find it helpful if Ovo sent emails a little more frequently to explain what is happening but, it was easy enough to make the call and get information.
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Trent was AMAZING! He went above and beyond to help me with my issue! Thank you again!
Quick response, resolved the issue!
The transition from one plan to another is simple and easy and it’s backdated too. Only takes a few mins wait by live chat.
Very helpful and friendly. Great customer service!
addressed my issue perfectly
Very helpful
Very helpful - as I had limited life on my phone battery - the operator was efficient and quick in responding.
Trent was absolutely amazing at servicing my request and I can’t thank him enough. So lovely to have this service via a chat, it’s very rare these days. Thank you Trent. An asset to your team
Been choosing OVO since the first time I moved in Melbourne. No words can't describe how I really thankful for their great service. They're quick responses, trusted, communicative, cooperative with the outstanding service even when we had relocation to the new place. It's absolute satisfaction and highly recommend it to my colleagues.
So impressed with Ovo. A recent startup experiencing significant growth, yet I have always found they answered my queries in a reasonable time frame. They have the most innovative plans and in July this year when I swapped my Mum and daughter to them also their prices were best of any supplier. In SA they introduced a special EV tariff which encouraged me to innovate with my power use to reduce costs. Well done and thanks for coming to SA.
Very helpful and great service
Trent handled my situation professionally and compassionately and I could tell had my best interest in mind. I appreciated this lots!
It was quick, fast and really helpful. The customer service representative Sundas Tahir was extremely helpful and spot on .thanks for quick assistance
Trent was quick inhis response, positive and reassuring. Good job Tremt!
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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