OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they do not care at all. They actually recommend you find a cheaper rate at a different retailer. SO take their own advise and DO NOT use OVO ENERGY and find a cheaper or better customer service retailer. You have been warned now its your own fault if you use them
Literally impossible to get into contact with them. I have called several times across a regular business day but told it was 'outside of hours', tried online chat no response, sent emails and no communication. Will be cancelling as soon as I can actually get onto someone. Absolute joke.
Long term customer - call centre closed - worried have a lost all my credit with them? are they going belly up? Whats happening?
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I had solar panels installed in my house at the beginning of December 2023. Ovo Energy arranged for Yurika to install a smart meter, but due to the disaster on the old Coast, installation was delayed until April 2024. Over the past 5 months, from December 2023 to today, my solar panels have produced 2.6MWh of power, averaging approximately 520kWh per month or 17kWh per day. Despite this, Ovo Energy continued to charge me $104 every month, based on an estimated usage of approximately 400kWh per month. This continued even when my wife and I were away for two months in February and March, leaving the house practically empty and using minimal energy from the grid. Despite numerous emails and self-reading of the meters on my part, Ovo Energy failed to address the issue. Last week, I engaged in an online chat where I reiterated the situation to a customer representative named Alex. However, he claimed he couldn't resolve the matter and only offered a mere $30 credit, which I find unacceptable. With the smart meter now installed, it's evident that I've used far less energy from the grid than Ovo Energy has charged me for. This discrepancy in billing needs to be rectified immediately. Failure to do so amounts to nothing short of theft. Ovo Energy must credit my account accordingly without further delay.
Firstly they sent me an email advising they were cancelling my plan as they advised my system was to big. I then had to prove they were wrong which I did. They apologized!! I live in Australia you morons spell it correctly. 2 months after this my rates more than doubled. I think that says it all
Terrible. I used them for a period of 10 months as their website calculated my usage to be very low. At the time I was single living in a one bedroom unit and apparently my usage was higher than a 3 bedroom house with three people living in it. When I left, I was sent a final bill, 2 months later, where they recalculated all my previouse bills and claimed I was under paying a bill that was already too high, looks like a con if you ask me. I'm now with Amber, in a three bedroom house with two other people and the bill is 30% lower than what it was when I was on my own with Ovo. Don't get trapped by these guys!
Continuously withdrawing funds from your account every month (in my case, it amounted to $187 per month, resulting in a credit of $483 in 7 months, while I'm facing challenges in paying my mortgage), they surpass the agreed-upon bill without proper authorization. When questioned, they offer various excuses. It is recommended to avoid them if you want to prevent financial losses. PS: check their rates, its highier too.
Did not transfer my account, but charged me anyway. Avoid this company at all costs. I signed up with them, but they did not transfer the service from my previous provider, so I am now being charged by both of them for the same service! My next step will be to go the the energy ombudsman.
I transferred my power supply from OVO to another energy retailer at the start of October after finally getting part of my credit balance refunded (they transferred my money to someone else!!!). After not receiving a final bill or refund of the credit balance (over $100) on the account 2 weeks later, I contacted OVO. A week later they finally responded and advised that it would take "weeks" for me to get a final bill, which makes no sense as there's no new data coming through as I have a smart meter. After questioning this, I was advised by a different customer service representative that they would refund the balance while they waited for the final bill to be issued since they have a live balance, the figure should be correct. I agreed to this. A week later the balance hasn't been debited from my online OVO account and today I log into my bank and see that they've taken the monthly bill smoothing direct debit out as well. I logged into my OVO account and it clearly states my account is closed and over $100 in credit but the direct debit is still showing as active with no way for me to turn it off. I have emailed customer service AGAIN telling them to cancel the direct debit immediately (which should happen when the account closes anyway). No doubt, I'll be waiting months for them to refund that back to me as well. I do not know how OVO is operating, it is an absolute farce of a company. If you value your sanity and your money, DO NOT sign up to OVO.
Ovo Energy are impossible to contact. So sick of this company who are quick to take the direct debit amount from my account but never available to discuss power needs. I have been in credit since I transferred to them and the credit keeps growing. Would never recommend this company. I would give zero stars if possible.
We were in credit to OVO when we closed the account. Instead of refunding the $120 in credit they kept it all and took out another $66. In spite of repeated requests for a justification and final bill we have received nothing. Don’t deal with OVO
I am deeply disappointed with my experience with OVO Energy. Their customer service is abysmal – I've found it nearly impossible to reach them when I needed assistance. Even when I did manage to get through, the support was lackluster at best. What's more concerning is their failure to provide accurate information as per the regulations set by the Australian Energy Regulator and the Water and Energy Ombudsman. It's as if they have no regard for following the rules that are in place to protect consumers like me. My interactions with OVO Energy have been nothing short of a complete letdown. If you value your time, money, and peace of mind, I strongly advise against choosing them as your energy provider. They've left me not just disappointed, but genuinely disgusted with their service.
OVO energy direct debited my account and cannot tell me what for. Their customer help line is always unable to answer due to unexpected number of calls everyday. My OVO energy account does not open and no link for a forgotten password has been spent despite repeated attempts. I emailed their help support and the only replies I have received have asked me to tell them which accounts I have with OVO. That was what I was asking them. What am I paying for even when I gave them the account numbers they put on my bank statement. Avoid OVO energy.
I closed my account 3 months ago. At the time it was $675 in credit. I'm still waiting for my money to refunded. Ovo are near impossible to contact and seem to have no interest in issuing my refund. Still waiting.
minus 10 ...this company caused me so much hassel & stress, do not touch them with a barge pole 1) No phone service just endless loop say they will get back to you 2) Don't Reply to E mails 3) Advertise one thing then get you to agree , then bump your Direct debit up 33% even after solar was installed & can see the production. 4) Now having a go round with the Bank over a direct debit. What a Shambles Man they sure need to get their whole approach sorted or else sell used cars.
They don't even deserve one star. I simply requested some pre-sales information by email and repeatedly received "we're sorry we can't respond right now and will get back to you soon" type answers, not just automated but also from real OVO employees (so far 3 and counting)..... if that's how they respond to a sales question, imagine how pathetic real support must be ... no way in hell I'd sign up to these clowns.
I signed on to OVO last Wed via an agent. I was not asked for an estimated consumption and the monthly direct debit is much too low.e I sent an email on Thurs last week telling OVO this and have heard no reply. Rang again this morning which was a waste of time.
I signed up recently through the Victorian compare energy website. (VCE) The rates are supposed to be FIXED for a year. however,the pds advises that the rates can be varied. I wasn’t put on the same plan advertised on the VCE.- OVO479496MR Do they have anyone manning the phones ? Although I’ve sent emails,they take an age to respond.
OVO website isnt working - takes details, but doesnt progress to quote... How can you switch to them. Im trying to get a house connected. In response to OVO's response - Brisbane 4069 is a pretty large area in a city centre. Seems unfortunate they dont service major centres like Brisbane. Happy to discuss - if there was a way to contact them.
Can’t obtain any info or quote on site, web page not working..Ovo must be sleeping or gone belly up..
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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