My experience was positive and helpful.
My experience was positive and helpful.

OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
My experience was positive and helpful.
I found the lady, Sundus so helpful, and she was determined to find a resolution for me. Thank you.
Trent was very helpful and a big help setting up our account. He was patient and willing to assist with all our queries.
Sundus Tahir answered all my questions regarding direct debit costings and refund of credits in a clear and concise manner and gave me confidence in OVO Energy
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Excellent , answered all my questions
Ella was helpful and provided a great solution to my problem
A friendly and efficient service was provided by Trent. I felt I was listened to and Trent was confident enough in his service to check details with others.
Best Customer Service
So simple and quick to use the online chat to solve any problems or queries with your account. My query was answered and solved within minutes by Jess with a very positive outcome. Our bills have reduced since being with OVO and I would recommend them to everyone
Did not transfer my account, but charged me anyway. Avoid this company at all costs. I signed up with them, but they did not transfer the service from my previous provider, so I am now being charged by both of them for the same service! My next step will be to go the the energy ombudsman.
Trent worked quickly and efficiently.
The most exceptional customer service I have ever come across, honestly. They’re fast, efficient and reliable, they set up my direct debit plan with the amount I requested with absolutely no issues whatsoever. Great rates, not the cheapest on the market but i’ll happily pay some extra to have this level of service.
I transferred my power supply from OVO to another energy retailer at the start of October after finally getting part of my credit balance refunded (they transferred my money to someone else!!!). After not receiving a final bill or refund of the credit balance (over $100) on the account 2 weeks later, I contacted OVO. A week later they finally responded and advised that it would take "weeks" for me to get a final bill, which makes no sense as there's no new data coming through as I have a smart meter. After questioning this, I was advised by a different customer service representative that they would refund the balance while they waited for the final bill to be issued since they have a live balance, the figure should be correct. I agreed to this. A week later the balance hasn't been debited from my online OVO account and today I log into my bank and see that they've taken the monthly bill smoothing direct debit out as well. I logged into my OVO account and it clearly states my account is closed and over $100 in credit but the direct debit is still showing as active with no way for me to turn it off. I have emailed customer service AGAIN telling them to cancel the direct debit immediately (which should happen when the account closes anyway). No doubt, I'll be waiting months for them to refund that back to me as well. I do not know how OVO is operating, it is an absolute farce of a company. If you value your sanity and your money, DO NOT sign up to OVO.
Great rates for EV charging, and awesome customer service. I made a support request to reduce my direct debit amounts, as I was using far less than the monthy debits. A wonderful agent named Jess, resolved my request within a few minutes. Totally impressed.
Extremely helpful and friendly.
Ovo Energy are impossible to contact. So sick of this company who are quick to take the direct debit amount from my account but never available to discuss power needs. I have been in credit since I transferred to them and the credit keeps growing. Would never recommend this company. I would give zero stars if possible.
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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