Great Jones Property Management Reviews

Absolutely terrible experience... Horrible communication, late on updates/repairs/invoicing. Do not use this company for any property management for your rental properties. Plus.... they had NO IDEA that a squatter was in my property. It was only when my replacement property manager went out to inspect that I found out and had to inform Great Jones....

Great jones is the worse property management company I have ever dealt with. My A/C went out in Aug in the dead middle of summer and it took them 2 weeks to fix it. I paid my rent on time for 3 years even during COVID when most people stopped paying rent. With that experience I decided to out and now Great Jones is trying to recoup their money from installing a new A/C unit by saying I damaged the home. I have filed a complaint with the BBB and posted pics of the residence. These people have bad communication, poor customer service and care for the tenants and only contact when they deem fit. If you read this Great Jones know that I'm ready to go to court to dispute your charges. I would not recommend anyone rent from these crooks.

My encounter with Great Jones will probably have me scratching my head the rest of my life. I live in Atlanta but was considering moving to Alabama. I drove there around May2022,to look at houses and go for an interview with the housing authority. I am on section 8. After almost getting scammed TWICE,I ran across Great Jones website. I was told to go to the actual site instead of the sister companies because many are fake sites. By July I began conversing one on one, with Rodrigo Gonzales. I told him I was running out of time and after running a background check he promised a particular house to me. The background check was actually done and I had no reason to be suspicious. That was,until it was time to pay the deposit. They tried to say there was no deposit to be paid but that I must get home insurance instead. The insurance had to be paid for 3 years. After doing some digging I realized THEY were supposed to pay the insurance. Because once I moved out the insurance is non-refundable. Who wants to pay every month and not get a penny back in the end? I realized he hadnt been honest so I had to be careful. He knew that i was disabled and retired. And that my money come in on the 3rd. So the 1st month rent $1,200 had to be paid right away. Problem is, they hadnt even contacted my caseworker to draw up a contract between them and Secrion8 for their portion that they pay. This made me cautious. Three months of back and forth,then all of a sudden he expected me to just wire him that kind of money. He threatened to give the house to someone else if i didnt send 1200 pronto! I asked if he would call section 8 to confirm that their company was legit and he wouldnt do it. He was ready to forget about the whole thing! Putting people in desperation mode is a common scamming tactic. Imagine 3 months of hope and he was ready to drop it. I realized I had to trick him into calling Section 8. I came up with some story about how my caseworker needed to get some number from them or she would kick me off the program for going pass the expiration date. IT WORKED. He called her and she confirmed that the company didnt exist and Rodrigo didnt know a thing about property management or leasing. She even spoke to HER boss about it. And Great Jones, the property management company DIDNT EXIST! Now this puzzles me. I see all the poor reviews so it must be a legit business. But somethings not right about this company. They probably do buy up property to sell. But I dont think they rent many like they claim. I kinda think the reviews are fake. Maybe They must keep changing the name due to shady business practices. I just dunno I am confused.

If I could give Streetlane Homes and Great Jones no stars, I would. Major issue is the lack of communication. You can't get anyone on the phone. You are in this constant email tag. Renters beware. I found out that Streetlane Homes purchased Great Jones and my lease was transferred once I signed the documents. I received an email with the notification. Whoever thought virtual leasing offices was a great idea, is sorely mistaken. I waited 3 weeks to submit a google review. How you are seduced into renting is the the option of using Rhino. Rhino is like buying insurance on your security deposit. At this point, I wish I would have just paid the damn deposit and gotten I home from another company. This rules for renting wasn't clear. I moved from out of state and had to travel multiple times because the property which I applied for suddenly wasn't available. You must view the property or have someone else physically walk through the property. I learned this with only 2 weeks left before moving. I was told that the property could only be held for 2 weeks from your leasing date. Now, this was communicated to me after l placed my application and my credit was check. I had to settled for a house (on my third attempt) in a rougher part of town in order to move in by the start of my job. I was provided with assistance to transfer and turn on new utilities. This third party goal objective is to sell you internet service and home security. For most part, I turn on my utilities myself. The property information listed will not tell you the security deposit nor the pet fees associated with renting from this company. When I applied online, I submitted all income requirements and identification. However, once I was approve based on my credit, I was asked to resubmit documentation. I believed this lack of structure caused me to lose 2 houses that I really wanted. Because you see, you will be emailing constantly and not speaking with anyone by phone. When you call Rently which is the another company (not sure if it is owned by Streetlane or Great Jones), they will take messages for the lease agent to call you back. I moved into my rental on August 31, 2022. I was sent an email the night before advising me on the lockbox code for the key. I wasn't told where the lockbox would be located. I arrived in Columbus, GA at 10 pm. It took me over 30 minutes searching for the lockbox. Lets just say it wasn't attached to any doors. My email advised that a move in team would contact prior to moving in to review information and answer questions. I received no call, but an email. When I arrived, my grass wasn't cut, heavy tree branches located all over my back yard, tree roaches in the home, and spider webs. The maintenance crew who was here place trash and construction items in the recycling bin that one the trash collection won't pickup and two I can't physically move. My hold fee which is my first month's rent hasn't been transferred from Great Jones to Streetlane Homes and today I receive any email from the collection department with a final notice for eviction. I am being charged a late fee, and administration fee that was never disclosed to me by Great Jones. I emailed over a week ago requesting that this charge be removed. I am seriously hoping that this will not need to be a legal matter. I will definitely not rent from Streetlane Homes, Great Jones, nor any virtual renting company again. If you have read my entire valid complaint, I recommend that YOU don't rent either.

RUN! Great Jones is terrible. Do not give them the benefit of the doubt as I did. I was without air conditioning the ENTIRE Summer (end of May-beginning of September) in the South. It reached temperatures of 100° outside and 85° in my home. I was in direct communication with my property manager, Laura Nelson, who knew I had a small child in my home and did nothing to resolve the situation. It wasn't until I filed a complaint with the better business bureau that I got any resolution. While they FINALLY fixed the a/c, just in time for fall, they did promise me concession for the additional $400/mo th I incurred on my power bill due to the broken a/c, electrical and plumbing issues in my home and they did not give me one penny. Instead, they transferred me to a different banner within their corporation, Streetlane homes, so I could no longer submits requests through my tenant portal regarding this matter. Mind you I've paid my rent in full on time every single month for the 2.5 years I have lived in this property. I give Great Jones and Laura Nelson, personally, ZERO STARS, but Google doesn't allow it. As I said RUN, RUN FAR AWAY... you have been warned!!!!!!!!!

Super shady. They took over Mgmt of a home I had been renting for years. No missed payments or issues ever. Sent me a letter of non-renewal for the lease while I was deployed overseas. No wiggle room or understandings. Incredibly stressful. It's not even that they're incompetent, they just don't care. Stay away from this absolute joke of a company. Im very happy they have so many negative reviews. My wife posted a scathing review earlier and it was removed.

If I could give negative stars on here I would. I do not even know where to start. Please stay away from this company, they are horrible and will put you through a nightmare. We have been renting for 3 years now. Just looking at our home it is beautiful and then you move in and find out the truth. Our floors are uneven from water damage(they claim this isn't true) so all of our furniture leans , I guess all of our furniture was made that way since our floors are perfect. Our windows have no screens and they refuse to put any on and the old wooden windows have crcks all through causing our air and heating bill to be through the roof. We have horrible electrical, we have went through 3 tv's and can't keep a lightbulb for longer than a week before it blows out (no responsibility there either of course), the plumbing is awful, our upstairs tub leaks into the kitchen, when we finally got the guy out to our home he told us the floor was rotted out and to stop using that shower because the company was not going to fix it. All of our outdated appliances constantly tear up and we have to fix it ourselves, we have black mold and was told we would have to pay the costs to move. the list on this is endless.. Now that was the not as bad part.. You can NEVER talk to an actual person, everything is through email and it constantly gets passed to another group so nothing gets resolved. We paid twice the security deposit when we moved in and they swear they don't have it, we are talking about 2,500 dollars. In December our daughter got sick so we went through a company to help with the rent, they constantly stayed in touch with Great Jones about our application and told them we were approved and that the money was coming. In June we got an eviction notice, we have 3 children at home that were terrified. We were to be out of our home by 900 the next morning with nowhere to go, stayed on the phone four hours, long story short Great Jones had been paid in full SINCE APRIL AND WE ALSO HAD 3 MONTHS CREDIT!!!! When we finally spoke to a person and found all this out we were told to just ignore the eviction, yeah because when the sheriff is there to put you out you can just ignore it. No apology no nothing. Fast forward a few months and it was time to resign our lease with no other options at the time we decided to resign. I couldn't get into my portal because of the eviction, was told another department would have to open it up (all this through email), back and forth for 2 weeks and no one helped me so I was told my lease didn't get signed in time so I was unable to renew. We are now taking them to court. These are very dirty people that do not care about anyone, please stay away from them.

Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. Only to get an email the following day that it had been leased earlier that week but could use my application fee towards a different property. When I called this out in my email back, I got no response. I watched the property continue to be actively accepting applications and even moving the price of rent up and down on the property listing for MONTHS after my initial interaction. I emailed numerous times my concerns and my concerns of the morality and legality of taking applicants fees knowing the property is not available for rent with no similar options in the area, and being non responsive to even help to find a property. From my experience it seems they are scamming people out of the application fees and pocketing in. Don’t recommend even applying for their properties. Unfair business practices.

Easy, simple and straightforward. This is my second time renting through Great Jones and I found the pleasure to be overwhelming positive. Also I want to point out Michael as well. He was a pleasure to work with.

First manager quit. 2nd Not getting responses I need regarding jailed tenant who didn't pay rent, then a rent skipper, and eviction. They don't do a good job of sifting out good renters. Phoning is useless as you leave messages without anyone responding. Calling for help also hangs up quickly once I start a message. They offer a text #. No one responds by phone, text or email. Basically, the managers just can't keep up. And everything is always passed on to another group. Then, you get lost. All emails you send go to the same email support@... You can't directly respond to anyone. Don't USE GREAT JONES. Update. Two and a half months later I get the reply that you see here. And of course they can't find me. I left them. Notice that they asked me to reply to the same email address that 100% of everybody has to use. You cannot get a single individual to consistently deal with you.

I moved in April, 2 days later my a/c was stolen. It's August and still not fixed/replaced. I have had 3 pipes break, which they did fix. I can't speak to anyone, nor get a straight answer from anyone at either Great Jones or maintenance. They get me a $250 discount for one month for 5 months without a/c and in record heat! I work from home and have disabilities. I had to purchase window units so me and my family don't get sick. I won't ever use them again! I also paid my rent on time every month.

The WORST SERVICE I HAVE EVER SEEN. MY DAUGHTER HAS BEEN WITHOUT AIR IN ONE OF THEIR RENTALS FOR 5 DAYS. IT IS 95 EVERYDAY. THEY DO NOT RETURN PHONE CALLS DO NOT COMMUNICATE WITH HER. STAY FAR AWAY FROM THIS COMPANY.

Great Jones was so easy to rent from. However, that is where the good stops. My air conditioning stopped working. It has been 4 nights. The temp in Tuscaloosa is 95 everyday. All I get is the run around about fixing it. They have an excuse each time why no one has come to fix it. Again, they were great on the rental but the customer service on fixing things is completely non reponsive.

Trying to help people find homes just to be scammed by this company. I am a Realtor. This is absolutely unacceptable from a company. Work with Great Jones at your own risk!

I am a retired military member of 22 years, and Great Jones Property Management gave us one week to vacate our home. Great Jones claimed that we were emailed a non-renewal notice, six months previous to us finding out. (To an email address that had been closed for over two years, and had even been updated; however, they still sent the only notice via email and to the wrong email address.) We had been renting this property for three years at this point with an exemplary record. Great Jones is not a business model that any rental company should try or emulate, this was a horrible experience. They threatened us at every communication, even when we finally were able to talk to a real human. Their company model is strictly an internet based and lacks any real customer interaction (Lacks any customer service training or experience). This business model for a rental management company is deplorable, at the time of this situation my wife and I both work from home, and not only did the lack of preparation for a move cost us monetarily, academically, and physically through several visits to the E.R. for related stress attacks. This company only answers to the bottom line, and no other company mission or vision. Our bottom line, they did not honor our lease agreement, nor did they even adhere to the contract requirements. Their only motivation was to get us out at any cost regardless of their shortcomings as a management company with no quality assurance requirements.

I did an application for a few homes one guy was helpful in the South Carolina department. He stayed in contact with me. But the North Carolina department I have YET to be in touch with a agent although my application was approved and although the house I inquired about was AVAILABLE N NOT PENDING OR LEASED seems to MYSTERIOUSLY be rented over night. I was the last person to talk about the property before they closed at business day and the first to call early when they opened. If they didn’t want to rent a NICE property to me I would rather someone say that. It’s been 5 days and I STILL have yet to hear from a agent even after reaching out to the corporate office. How is someone renting homes but can NEVER be reached? It’s not like they have to physically go out and view the properties.

DO NOT WASTE YOUR TIME. FRUAD !!!!!!!!!!! Fraudulent company!!!! Went to go view a home in my area. I was very skeptical to this being a scam considering it was too good to be true but I’m desperate so I went to check it out. The listing was on Facebook marketplace, and they people running it had no active account. They gave me a few numbers and called upon arriving. The house was absolutely gorgeous and asked for a link for the application. The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. It asked for my social security which I was not comfortable with. He got mad because we went just to tour the home, not fill out the application because we weren’t settling for anything quite yet which was VERY tempting considering how nice and cheap it was. Please be careful. Report this company in your location because they are taking advantage of innocent and desperate people.

Property owner here. Great Jones managed 6 of our properties. They could not keep on top of even a minimum set of duties to keep the tenants satisfied. Impossible to get ahold of anyone at Great Jones, even as an owner. All your calls an emails go into an electronic dumpster and are ignored. Had to do most of the work myself aside from collect rent, which they took a cut. Great Jones private equity funders should pull support for this company, it is a fail. I know firsthand, I endured approx. 2 years of complete incompetence. The valuation of Great Jones' business model should be zero.

My experience with Great Jones was horrible! THEY ARE SLUM LORDS!!!!! They charged me $3600 for move out damages! I do not even know how! We are a military family and they took advantage of us! We touched up the walls and kept the house in immaculate condition! Great Jones are horrible and I do not recommend! The home that we were living in had plumbing issues and a lot more issues! Great Jones charged me $2400 to paint the whole house! There was not even a scratch on the wall! We touched up everything! I am located in Columbus Ga and their prices are also RIDICULOUS!!!! THEY TAKE ADVANTAGE OF FAMILIES !!!!! I WOULD NOT RECOMMEND THEM TO ANYONE !! PLEASE DO NOT RENT FROM THEM!!

My experience with GJ was quite literally the worst interaction I have ever had with a company. They barely answer the phone, and when they finally get you a Property Manager- they don’t know which homes have already been leased. One of their property managers wasted 2 weeks of my time having me view properties that already had current leases and failed to ever inform of it. 0/10 do not recommend wasting your time on this company whatsoever.