Jess was very helpful
Jess was very helpful

OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
Jess was very helpful
Quick response in a professional manner.
The consultant was very helpful and courteous she/he gave me all the advice I required. However OVO is no longer a cheap electricity provider my advice is to look elsewhere, without too much effort i can see several much cheaper options. Obviously OVO management are treating the people who first supported them in australia with contempt.
Amazing online chat service, solved my issue within 10mins!
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I made another inquiry regarding suspending my direct debt due to Qld government rebate. It was actioned accordingly which I was grateful for.
Pleasantly surprised! Usually electricity company customer service is dodgy as. This was a breeze! Opened a chat, IDd myself, asked to change direct debit to fortnightly instead of monthly. They said “Sure! Done. Anything else?” Whoa! Even sent confirmation email. If only all customer service was as easy & efficient as this!!
Prompt billing reassessment. Very helpful and clear.
Very responsive and helpful team members.
I had solar panels installed in my house at the beginning of December 2023. Ovo Energy arranged for Yurika to install a smart meter, but due to the disaster on the old Coast, installation was delayed until April 2024. Over the past 5 months, from December 2023 to today, my solar panels have produced 2.6MWh of power, averaging approximately 520kWh per month or 17kWh per day. Despite this, Ovo Energy continued to charge me $104 every month, based on an estimated usage of approximately 400kWh per month. This continued even when my wife and I were away for two months in February and March, leaving the house practically empty and using minimal energy from the grid. Despite numerous emails and self-reading of the meters on my part, Ovo Energy failed to address the issue. Last week, I engaged in an online chat where I reiterated the situation to a customer representative named Alex. However, he claimed he couldn't resolve the matter and only offered a mere $30 credit, which I find unacceptable. With the smart meter now installed, it's evident that I've used far less energy from the grid than Ovo Energy has charged me for. This discrepancy in billing needs to be rectified immediately. Failure to do so amounts to nothing short of theft. Ovo Energy must credit my account accordingly without further delay.
Firstly they sent me an email advising they were cancelling my plan as they advised my system was to big. I then had to prove they were wrong which I did. They apologized!! I live in Australia you morons spell it correctly. 2 months after this my rates more than doubled. I think that says it all
Customer service was helpful, answered pretty much straight away in live chat and offered solutions to my query without fuss or prompting from me. I was well into credit with OVO from solar feed-in and my regular payment, I was offered a transfer into my account or a pause on my direct debit amount (which is the same every month as they use bill smoothing). The entire conversation and resolurion took less than 4 minutes. Can't do better than that!
Most helpful for my situation n made my day much better…. Thankyou
I love dealing with OVO as I can use the chat feature. My enquiries have always been handled quickly and efficiently. Always super polite staff...like James and you are chatting with a real person. 10/10 do recommend 👌
Terrible. I used them for a period of 10 months as their website calculated my usage to be very low. At the time I was single living in a one bedroom unit and apparently my usage was higher than a 3 bedroom house with three people living in it. When I left, I was sent a final bill, 2 months later, where they recalculated all my previouse bills and claimed I was under paying a bill that was already too high, looks like a con if you ask me. I'm now with Amber, in a three bedroom house with two other people and the bill is 30% lower than what it was when I was on my own with Ovo. Don't get trapped by these guys!
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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