SCUF Gaming Reviews

Scuf Nick was an amazing agent, give him a raise!

I was looking into the status of my repair and a CS representative (Nick) helped me with the information I needed.

Nick, a customer service representative at Scuff went above and beyond to help me with an out of warranty claim. His response time and care to keep me updated on the process was amazing.

Was getting ready to cancel my order due to some confusion on shipping and expedited costs. Sara was able to explain everything and helped me out, probably the only reason I didn’t cancel my order.

Very well communicated and helpful, quick response and friendly.

My Scuff controller got stick drift, which all controllers get eventually but Nick, a customer service representative at Scuff went above and beyond to help me with a warranty claim. Her response time and care to keep me updated on the process was amazing. Purchasing a Scuff was an investment and I trusted that the brand would live up to the standard it sets in the quality of its controllers. I can say without a doubt that it did and highly recommended purchasing a Scuff if you are serious about gaming. What a wonderful brand and thank you Sara for a great experience.

My Scuff controller got stick drift, which all controllers get eventually but Sara, a customer service representative at Scuff went above and beyond to help me with a warranty claim. Her response time and care to keep me updated on the process was amazing. Purchasing a Scuff was an investment and I trusted that the brand would live up to the standard it sets in the quality of its controllers. I can say without a doubt that it did and highly recommended purchasing a Scuff if you are serious about gaming. What a wonderful brand and thank you Sara for a great experience.

Ordered a case for the Nomad almost a week ago (05/04/25). Not had a single update on delivery or why it’s taking so long to ship from the warehouse. The expected delivery date was 08/04/25. Emailed customer services the other day and as of yet have haven’t heard anything. Not great service at all. I looked at cancelling the order but they charge you for it.

It was very helpful, an amazing service.

Alles einwandfrei. Hab mir einen Scuf Reflex (FPS) CDL Version gezogen und bin mit dem Controller und auch mit der Abwicklung des Versands etc sehr zufrieden. Quallität fühlt sich gut an. Der Versand dauerte 4 Tage von Taiwan über China nach Deutschland. (Express) Mal sehen was die Zeit bringt aber nach dem Kauf bin ich erstmal sehr zufrieden.

What appalling customer service. Bought a scuf instinct pro for xbox in December of 2023. Used it until the following year where I was given a new controller, so started to use that. At this point t, the scuf had had just under a years worth of (not very heavy) use. I decided to go back to my scuf controller 30/6/25 and was confused to find that the controller doesn't work?? A, A, X & Y and unresponsive... bumpers, unresponsive... any "button" on the controller would not respond. Reached out to scuf as knew it was out of warranty, but for £199 you expect that they would repair or at least have a solution to the issue. Roll on 5 days later and the response was that they no longer offer out of warranty repairs and here's 20% off another product. 20% off 🤣 to buy another £199 brick in a year... no thank you. Very disappointed as this isn't my first time using suf products but is the first time I've shelled out near 200 ponds for a controller for it not to work just over 18 months later. Safe to say, I will not be using any other scuf products from now on 👌👎

Let me start by saying the support agent, Nicky, was one of the best I've ever interacted with. She didn't give me the run around, she escalated the ticket when necessary, she did her job to the letter. My problem is with the product and the anti-consumer tactics employed by the company. I purchased the Scuf Infinity 4PS Pro on July 7th, 2024. The controller was fine for the first 4-5 months of use, then started to develop stick drift. I tried everything I read on troubleshooting this issue, and managed to get it back to a functional state for a time. Then the drift returned, now outside the warranty window by a couple months. I managed to get it to hold on a while longer by using larger central deadzones, but as of the last handful of days, the drift is so severe it's impossible to play anything. I was told that there was nothing they could do for their own faulty hardware because it was outside the return and warranty windows. So here we are, not even a year later (the controller arrived in August of 2024) and I am left with a $200 paperweight. Thanks Scuf, you've lost a customer for good.

Shipping delay, controller stuck in Memphis for a week. Nick refunded my shipping cost, but have to wait for it to be released from Memphis, which could take 10-14 days. I guess since I am already a week in should not be too long But Nick did a great job and I appreciate the refund

I had issues with my controller due to stick drift, and SCUF handled it incredibly well. Even though my warranty had technically expired, they made an exception and offered support free of charge through an extended warranty. The communication with customer support was fast, clear, and very friendly. A special thank you to Sarah from the support team, who followed up in a professional yet personal way. My controller now works perfectly again, and I’m truly impressed by how customer-focused SCUF is. Based on this experience, I’ll definitely keep using SCUF and recommend it to my friends.

Scuf Griselda helped me get a part ordered for my controller over chat. It was quick and painless. Always a pleasant experience with Scuf

Bought a controller about 6 months ago and the paddle on the back broke through regular use which is alarming considering the price of these products. I tried to return the product and all they did after spending 30-40mins trawling through an ai bot menu was to email me a returns label. When I brought up to them that I didn’t have any facilities to print the label or a box to safely return the broken controller in, as it clearly states they won’t be responsible for further damage, I asked them to either send me a label I could use or collect it from my address. The response I received was shocking considering the price of these products all to para phrase it basically apologised then offered no solutions and made it seem like I was being unreasonable. Worst experience as a customer I have ever received avoid this company as a lot of others offer a similar and superior product

For my streamer ambitions and occasional gambling exploits, I got myself the mother of all monitors MSI MAG 342CQR E2 34" LED , extremely happy and best bang for the buck.

Tres bon service client réponse dans la demi-heure tout est très clair rien à dire !

Ordered a custom controller for my son, costing over £200. Order number #S43758150 It lasted a year and a half before it broke. Contacted customer service to ask about how to get it repaired. Their response was 'our policy changed a month ago where we would repair this problem (stick drift) out of warranty but we no longer do but here is 20% off your next purchase'. Why would I spend another pound on products that do not last. Horrid customer service. Stick with cheaper controllers.

Review update: Previous review: 2 stars, Now: 5 stars. Shipping service/order problems: 1 star, Service from Griselda: 5 stars This review is solely being written for scuf Griselda. I have had such a trouble with my package getting through customs, and I still have yet to receive it. I understand things happen, and although it has been 7 days while stuck in clearance, and is almost 5 days past the expected delivery date, not all hope is lost. I’ve been through about 5-6 hours worth of phone calls with FedEx, research about customs, clearance delays, shipping protocol, consolidated shipment, and several other things, including a couple different scuf agents who were not so helpful. Then I got scuf Griselda. Initially I had thought it was more of the same, and that I wasn’t going to accomplish anything from the conversation, but boy was I wrong. She helped me not only get in contact with a supervisor who she mentioned would help see if we could do anything about my package being stuck in Limbo at FedEx, but she also was able to get me a partial refund for the difference of the controller from when I purchased it originally, and the price change while the order has been stuck in transit. All in all, I’m hoping my package gets to me soon, but all I can do is wait. Side note: give Griselda a raise :)