SCUF Gaming Reviews

*** BE WARNED *** It's not a matter of IF, it's a matter of WHEN you have issues with this controller and if by chance out of warranty you will find out the true nature of this company. I I purchased TWO SCUF REFLEX Pro's for my PS5. I was out of WARRANTY the first time and paid $80 to have the first controller repaired. I purchased the second controller to fill in the gap while the first was being repaired. Long Story...but inevitably both controllers started to experience stick drift within a short period of time. I sent BOTH controllers back to the DULUTH, GA location for repair. I was sent back ONE refurbished controller. I contacted SCUF GAMING to inquire as to the status of my second controller only to be informed that their receiving team only received ONE controller. After numerous back and fourth on e-mail...an "INVESTIGATION" was completed only for them to indicated they found NO ONE on their side that could confirm they received BOTH of my controllers and stated they were SORRY. Looking back, I should have DONE a lot of things DIFFERENT given what has transpired. BOTTOM LINE....SCUF GAMING STOLE a faulty controller that I paid for and they have PROOF I've purchased TWO from them. In addition, my initial communication to them when I opened the RMA ticket STATED clearly I had TWO FAULTY controllers I needed repaired. The reason I had TWO is because the first started to experience the STICK DRIFT that is very common for this (what is referred to as HIGH END controller). The only thing HIGH END on this controller is the PRICE. QUALITY is LESS than ideal, CUSTOMER SERVICE is NON-EXISTENT. You never really understand the full depth of a company until you have issues with a product. You will find there is NO WAY to speak to someone on the phone. They have phone numbers, but NO ONE EVER PICKS up and when you leave a message, no return call. CUSTOMER SERVICE had a smart azz response indicating they saw where I was trying to call and even perform online chat. NEVER to get a LIVE person to discuss my issues. BE WARNED is all I want to communicate to potential buyers or those who may need to perform service/warranty work. THERE IS A STRONG CHANCE this could happen to you with NO RECOURSE. I will certainly take my business elsewhere going forward!

Nach genau 1Jahr und 2 Monaten ist der Controller defekt! Es scheint Software technisch zu sein! Scuf sagt das sie keine Reparaturen nach Garantie durchführen. Theoretisch sind so knapp 300 Euro für die Tonne.

Great support, Scuf representative Griselda was kind and precise.

I've had the SCUF Reflex(PS5) controller for a little over a year (June 24 2024) and this garbage is not worth the money. from day one there's been issues of the back trigger-buttons randomly getting stuck where it has to be pressed again. The issue is getting worse with each passing month. I only play Rocket league every 3 weeks or so, so it's not due to over usage. Order: S33979691

Stickdrift.Abgenutze sticks ,anfangs ich habe das ding zweit letzten weinchten den infintyps4 das wird auch nicht mehr unterdchtützt angeblich werde nie wieder was von den saftladen kaufen...sehr entäuschent!!! kaufe mir jetzt ein ps5 pro controller der sollte besser sein wie der billig schrot

Disappointed and Overpriced. I really wanted to like SCUF Gaming, but my experience has been nothing short of frustrating. For the price point, I expected premium quality and reliable performance. Instead, I got a controller that started having issues within a few weeks the paddles broke. Customer service was slow to respond and when they finally did I claimed a warranty on my controller and it’s been over a month now and instead Of them delivering the controller to my house they have it sitting at a FedEx facility expecting me to pick it up! I mean these people have to be some of the most unprofessional people I’ve ever dealt with. Imagine spending 400 Dollars on a scuf that’s doesn’t even last a month and when you claim a warranty these people want you to pick it up instead of deliver it to your house and waste not only your time but your gas money.

Rachel was super helpful in updating me on the status and reasoning for my shipment delay. Rachel was also able to refund my shipping cost due to a customs delay. Thank you again!!

Bonjour, Merci pour votre réponse, mais elle ne traite absolument pas le fond du sujet. Je suis déjà en contact avec un superviseur (Atlas), et je connais votre politique actuelle. Ma demande est simple et légitime : permettre, même en option payante, le remplacement par des joysticks Hall Effect pendant un SAV, alors que le changement de module est déjà prévu. À défaut de réponse concrète, je continuerai à partager publiquement mon expérience, et j’espère que @Corsair prendra enfin la mesure du problème. Cordialement, Christophe NAVARRO

Nick was super helpful and professional throughout our conversation. Even though there wasn’t much he could do to change the order, he still took the time to escalate my request and kept a friendly and understanding attitude the entire time. Really appreciate the support — thank you, Nick!

I placed an order for a SCUF controller on July 13th, and it’s been stuck in customs since July 18th with no updates or help from SCUF. Meanwhile, I have no controller to play my games because my old one has a drift issue. I expected better communication and support from a premium brand. Instead, I’m left waiting indefinitely with no solution. Really disappointed in the experience so far. Order number S14311766

the support i got was amazing, my package was stolen and they helped me get a replacement very quickly. highly recommend.

Parfait, conseiller parfaitement à l'écoute et efficace

got true scuf valor pro i have never had this many issues with a controller ever haven’t had it 3 months it doesn’t stay connected has trouble turning on and will turn off mid game

Great, very helpful.

I ordered a Scuf Valor Pro on 06/12/2025 and the first hiccup was an unexpected shipping issue as the package only made it a brief distance from the distribution facility and was then returned to sender. For perspective I live in Eastern Canada so it was no where near me. After several inquires as to what was going on with my order, I was then reassured it was processed back at their facility and then resent. I received my order on 07/06/2025.... The controller imediatly looks and feels awesome, I was super excited to get to use it as I had been without a controller while waiting on the shipment. Once received my initial feedback was high and excited, but unfortunately as soon as I plugged in a headset and attempted to play with my friends things changed. While the Scuf Valor Pro has a built in chat mixer, the control of it took me a few youtube videos to try and master, but that didnt help. I tried every setting imaginable, watched countless videos, it didnt help. The chat volume remains maxed, much higher than game volume, and when you attempy to mix in the game higher and chat lower, it simply distorts the voice to sound robotic. I tested two brand new head sets with the same result for both, and even borrowed a controller to see if it was something else only to find there is no audio issues with the borrowed one. I researched and looked up and down, I did stumble upon a reddit chain that advised of similar issues. After reaching out to Scuf, all they would do is as me to send it back to see if it could be fixed. I just got the damn thing......... Overall terrible experience, and I would not recommend purchasing, I am basically stuck with an expensive single player controller at this point. Yes I could send it back, but then I am waiting another 2-4 weeks to get it returned when it should be functioning fine without issues.

Controler had stick drift within 1 week of use, triggers stopped working and the ps pad stopped working not worth 300$ at all

Scuf Griselda did a great job getting my issue resolved. Thanks Scuf!

This is my last Scuf review. I've been forced to move on. I had this control repaired recently and in less than a month the audio is out AGAIN. I can only guess they do a poor soldering job and the connections come loose either over time or with slight impact to the control. I've had the factory PS5 controls since I bought the system back in 2021 and have had 0 issues with them other than stick drift. Positive is that the customer service was relatively good. Automated chatbot for the RMA. Average turnaround time. They actually replaced the controller which was nice. And the controller is EXCELLENT when it works. Problem is it just never seems to work for long. I've had issues with one button triggering two different inputs (L3 should trigger run but also triggered crouch), constantly had the audio port malfunction, sometimes buttons just didn't fire - one time repeatedly... But a plus is I never had stick drift that I noticed with the Scuf. And I felt battery life was good. So a few positives. Maybe the issues I had were only with the FPS model. May never know. After like 5 RMA repairs i've finally had to move on so I ordered the Dualsense Edge. Since Scuf loves to give canned responses asking for an order number I looked at the original receipt from 2022 and don't see one. I see invoice and transaction IDs. So I'm include the info: [Removed order info].

Contacted the support team via X after my Instinct Pro controller had a broken back paddle. I was asking to buy a replacement paddle and fit it myself. John responded to me and asked a few questions. As my controller was just outside of the warranty, he asked me to send the controller to them for repair as part of their 3 month grace period. To my surprise, they sent me a brand new controller as a replacement, with the exact same spec as my broken one. The process took around a week and a half in total from start to finish. Couldn’t be happier with the outcome, received excellent service and gives me confidence to buy from Scuf again in future. Thanks again John and team

Acquistato scuf instict pro, con varie modifiche, spendendo circa 300€... Dopo un anno si sono rotte le levette dietro, dopo un solo anno! Contattando l'assistenza scopro che la garanzia è scaduta perchè valida solo 4/6 mesi.. e già qua capiamo la scadenza e la poca serietà e professionalità di questa azienda. Mi propongono di ripararlo al costo di 50€.. e niente preso dal momento accetto e lo faccio riparare. Ora dopo un altro anno stesso identico problema! Il mio pad in totale ha 2 anni e mezzo vi pare una cosa normale per un prodotto da 300€? assurdo. Decido di ricontattare l'assistenza e SBAM, è stata cambiata la politica aziendale e ora non fanno più sostituzioni/riparazioni fuori garanzia. NON HO PAROLE. Pad di 2 anni e mezzo dal valore di 300€ DA BUTTARE. Lascio a voi giudicare. Se volete buttare i soldi per avere un prodotto costruito con materiali di pessima qualità SCUF GAMING è l'azienda per voi, se siete persone serie invece andate altrove che ad un prezzo molto inferiore esistono alternative di ogni genere. Mi spiace veramente aver dovuto lasciare questa recensione e il mio feedback in merito ma è l'unico modo di far emergere come realmente trattano i loro clienti. A mai più rivederci