10 months ago
I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender. Bitdefender want to renew at 100% rate when online they are advertising a 50% discount!!! The... See more
10 months ago
Had them for 5 years. The best protection, I have never had any PC issue and im online all the time. BUTTT last year, a staff use my debit card to purchase $400 of sport betting. Thank GOD my bank USA... See more
10 months ago
Excelente antivirus el mejor del mercado sin duda.
I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender. Bitdefender want to renew at 100% rate when online they are advertising a 50% discount!!! Their "Contact Us" link constantly times out. What to do?
Had them for 5 years. The best protection, I have never had any PC issue and im online all the time. BUTTT last year, a staff use my debit card to purchase $400 of sport betting. Thank GOD my bank USAA blocked them for suspicious activity I wont be using them anymore since they are now $80 a year and the staff are thieves and NORTON 360 has a promotion for 15usd a year... yeah no brainer
Excelente antivirus el mejor del mercado sin duda.
Pleasant people
Saw that Bitdefender was a recommended cheap antivirus package in Which? and bought it. Then the emails started, each day another one asking me to activate a more expensive antivirus package. And they kept coming. Decided enough was enough and wanted to cancel. Got on the website and the only contact available was by email. Entered the details and hit send and it hung and wouldn't go through almost as if they weren't accepting them!? There was also no phone number on the website so I googled it and when I rang the number I got a tone and a recorded message - 'there is no-one here to take your call, goodbye'!! The same thing each time I tried again!!! Contacted Which? and they sent me a link to a supposedly live chat. Except it wasn't, it was a link to the website instead. Eventually worked my way through the instructions and discovered how to cancel my account and afterwards realised that they don't tell you to first cancel your subscription and ask for a refund so now I have no access to do so! Wonderful!! Will have to do it through the bank I imagine. Should have looked at where they're based - Romania, and that would have given me second thoughts! You have been warned!!
This company makes having security on my PC easier for me to understand. They do a great job alerting me about dangerous sites and not letting me go there. I am old and very lost with all this technology but their representatives take the time to Help me and even helped me rid my PC of a very intrusive adware. I highly recomment them.
Bon outil avec en plus un SAV efficace suite à un problème d’installation sur mon ordinateur.
The automated customer service page is a maddening blind loop! You need to skip it completely. Go directly to the bottom of the page, and select blue link Try another way" to get a hold of a bot, then a human rep. The human rep "Ciprian U." was however very helpful.
Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusable, which was identified and corrected promptly by the service team so that i cud once again be able to use the product
Outstanding Customer service and prompt resolution of technical issuses!
Excelente aplicativo mas gostaria de uma proteção contra invasão diariamente na minha cadência clonaram o VitorAI é a entidade Victor me vigia e invasão diariamente
I had a problem with a rogue Pop-Up. Even if eventually I made it disappear, i was not sure if it was still somewere in my PC. So I contacted the BitDefender Support Center. They passed my PC on a complete review and they gave me the informations I needed I think, to try to protect my PC from more bad experiences like the one I just had. We had many communications, after the second exchange, it was the same Support Engineer how guided me all along and answered all my questions, some time in a few hours, even in nightime. They did not close the case until they were sure that I was confident that my PC was OK and they told me to keep in touch if I have any worry in the future. To conclude, I am in full confidence with their Technical Service and their priority seems to put you at ease into having the best support possible.
begrip voor mijn probleem en dat ze me goed geholpen hebben
My problems began with Bitdefender Premium VPN over 12 months ago. I did not get a satisfactory response to my issue, and due to a lack of communication and response, I cancelled my Subscription. I reverted to the 'basic' VPN that is in my Bitdefender Plan. But I still have the same issues. I'm frustrated because I cannot find a way to contact anybody to get the issue sorted. The problem I have may not sound important to most, but I'm located in rural Western Australia, in a remote area. I rely on internet for most things, including entertainment. However, the issue occurs when attempting to access ABC i-view programs. ABC considers that my VPN is attempting to access their programs from an international source and they won't allow access. This was the problem that I had with VPN Premium that wasn't addressed. And I'm having the same issue with the basic vpn? I cannot watch ABC programs with vpn on! I would like the
it continually blocks my banking passwords
When I have a suspected Infection from a rogue email which I inadvertently downloaded on my computer. I contacted Bitdefender for help. The Bitdefender team responded really promptly, gave clear instructions of what to do, so they could check the suspected infection. They then did the analysis and then gave a solution to help.
Seems to work, but EXTREMELY frustrating to report an issue. Poor customer service. Very hard to find a way to submit a phishing email, or a bad web site that wasn't blocked, etc. There should be an email address "phishing at bitdefender.com" or "suspect at bit..." or similar. Could not find one anywhere.
absolutely the WORST sign up process ever!!!!! I never rec'd my activation code after paying. I'm on hold with support, which is a Fort Lauderdale Florida Area Code, which seems very sketchy. Horrible process will be requesting a full refund. This company is awful in their sign up process.
Good service!
I renewed Bitdefender and despite the confirmation that the renewal had been done it didn't reactivate. I went online and started using the chatbot, I didn't have high hopes as they're usually terrible. But this one was the most human like that I've interacted with. Within a few minutes it had asked me a few questions about the problem, got me to do some simple diagnostics, and passed me onto a human. From there they quickly told me that there was an issue with reactivations of licences, and they manually set it all up for me. Excellent service.
Based on analysis of 162 reviews rated 1-2 stars for Bitdefender
“The automated customer service page is a maddening blind loop”
“Eventually worked my way through the instructions and discovered how to cancel my account and afterwards realised tha...”
“I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender”
“Dreadful, new user, support impossible to find - paid and systm says install but no licence”
“I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender”
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Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives a mixed response from users, with many praising its effective antivirus protection and knowledgeable customer support. Reviewers highlight the software's ability to prevent online threats and provide prompt assistance, making it a reliable choice for security. However, significant complaints arise regarding the difficulty of canceling subscriptions, particularly auto-renewals, and issues with customer service responsiveness. Some users report frustrating experiences with automated support systems that hinder problem resolution. Additionally, there are concerns about aggressive marketing tactics and unexpected charges. Overall, while Bitdefender is recognized for its strong product quality and helpful staff, the challenges with subscription management and customer service detract from the overall experience.
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