The item was of good value and arrived…
The item was of good value and arrived on time. #5879135666307# | GRADE MOBILE

9 months ago
The item was of good value and arrived on time. #5879135666307# | GRADE MOBILE
9 months ago
Did not offer the value I was looking for. 248568
9 months ago
From the start to finish the process and service was first class. I chose grade as they offered a fair price and had great reviews. I chose to send the item using packaging that was supplied which arr... See more
The item was of good value and arrived on time. #5879135666307# | GRADE MOBILE
Did not offer the value I was looking for. 248568
Quick delivery. Well packaged
From the start to finish the process and service was first class. I chose grade as they offered a fair price and had great reviews. I chose to send the item using packaging that was supplied which arrived the next day and I should also mention it was first class postage. Received an email the next morning to say my device had been received and was being processed then later on I received confirmation that my description of the device was correct and that the offered payment would be sent to my bank within 48 hours. It was received the next day. Would definitely recommend Grade and will use them again in the future.
Pretty good an easy to use
Fantastic service Fast & easy Order iD: #248374#
First time using Grade as a recycling company, and I am impressed by the service and speed in processing the order. Payment was received straight after testing the device. I will use Grade again.
Got my phone within 48hr from ordering it. It came with one year warranty guarantee and it looks amazing! So happy with the whole purchasing experience and so far so good! (ORDER ID 336398)
Order 336124. iPhone 13 mini arrived quickly and was in pristine condition and had a screen protector as an extra. I had issues setting it up (my stuff) but customer service was helpful. Everything fine.
Easy to select plans and extra quick delivery
I found working with Grade Mobile really easy, the online system kept me up to date with the progress and speedy payment.
I was quoted a much higher price than was eventually given. They'd found problems which rendered the phone useless. I don't have an accurate date for this so I've had to guess Anyway I sent my bank account details 3 times and they said I had sent incorrect details. I gave up eventually
Great service, excellent communication & speedy payment for the advised amount.
really bad, took ages to give my phone back and lied about the price
Phone came on time customer service was great with keeping you up to date Order number GML244111
Would recommend using if you wanna device on pay monthly
This was great from start of order to receiving it. Fantastic choice. At an amazing price. I highly recommend this company 5*
1. I cannot receive the buyback pack until I request again. 2. The price was a little bit lower than my expectation however I accepted the price.
Great experience & price plus prompt delivery.
Good customer service and price offered.
Based on analysis of 41 reviews rated 1-2 stars for GRADE MOBILE
“I was quoted a much higher price than was eventually given”
“It has now been over 4 months with zero updates, no resolution, and no proper customer support”
“Quoted £83 to buy my Samsung mobile”
“Incorrect Item Received – Refurbished iPhone 13 Pro (1TB Ordered, 256GB Received) Dear Customer Service Team I am w...”
“The battery of the two watches I bought from you was really bad and could last for 1 hour when fully charged”
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GRADE MOBILE is a mobile phone subscription service based in the UK, offering a range of refurbished and brand new devices, including iPhones, Android phones, tablets, laptops, and smartwatches. The company provides flexible subscription plans starting at £6.25 per month, allowing customers to choose between 12-month and 24-month contracts. Each subscription includes a free warranty and the option for seamless upgrades at the end of the term, catering to consumers looking for affordable and sustainable mobile technology solutions. Targeting environmentally conscious individuals and those seeking cost-effective alternatives to traditional phone contracts, GRADE MOBILE aims to reduce electronic waste while providing modern technology. The company's services include free delivery, a 30-day cancellation period, and SIM-free devices, making it a convenient choice for customers who prioritize flexibility and protection in their mobile device usage.
GRADE MOBILE receives predominantly positive feedback, with many customers praising the excellent service and quick delivery. Reviewers highlight the good value of the phones and the overall smooth purchasing experience, noting that items arrive well-packaged and in pristine condition. The responsive customer service also garners appreciation, especially when issues arise during setup. However, some consumers express dissatisfaction regarding the pricing process, mentioning that the final buyback offers were lower than initially quoted, leading to frustration. A few reviews indicate delays in returning phones and communication issues about pricing. Despite these criticisms, the majority of experiences are favorable, showcasing GRADE MOBILE as a reliable choice for mobile purchases. Overall, the sentiment leans strongly positive.
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