SCUF Gaming Reviews

Nothing but problems. Bought three controllers from them at three different times. One of them had a trigger get stuck. Like how does that happen? Then the other two got stick drift pretty fast. You started to notice it swinging within a few months and not even a year after purchase it’s completely unplayable. I won’t be buying again.

My support person Griselda, was excellent. They were able to take care of my issue. There was no perfect resolution because my controller is stuck in customs but I was given a refund for my shipping which made it right to me.

Bought the scuf envision pro right out of the box i saw a big stick drift like 10% crazy how trash scuf is will never buy scuf in my life again ill try to tell people to avoid scuf

There is no way of contacting them just a crappy AI bot. Yet they sell their products for hundreds of pounds. Do u really want to trust a company like that? They probably reply to this review with something like: "were sorry u had a bad expeerience and we will try to resolve it" Dont bother replying, just fix ur customer service!

I bought the Scuf Reflex FPS for £230, trusting the reputation of the brand and expecting a long-lasting, high-performance controller. After just 18 months of normal use, the R2 clicky trigger stopped working completely. It’s not just the clicking mechanism — the button doesn’t work at all now, so the controller is completely unusable. No drops, no damage — it just failed. I reached out to Scuf and dealt with someone named Herman. First, he offered me their £99 out-of-warranty replacement option for a brand-new controller. When I explained that I simply expected a working replacement — since I’d already paid for a working product — he then offered me a 50% discount code to buy a new one… which would’ve cost me more than the £99 replacement they’d just offered (slightly insulting). To make things worse, I was then warned by Herman that if I went through my bank for a chargeback, they’d revoke even the £99 offer — which felt more like a threat than support, especially when all I’ve asked for is the product I paid for. That left me feeling really uncomfortable and frankly quite unsettled. I’ve looked after the controller and been more than reasonable — but I’ve been left with a completely unusable product and no real support. Extremely disappointed. Scuf, you’re welcome to review this case — all the details I’ve shared are 100% accurate. Order: #S43191694. [Update after Scuf’s reply:] Thanks for the response, but it doesn’t change the key issue: I bought a £230 premium controller that stopped working after just 18 months of normal use. That’s not a warranty issue — that’s a quality issue. I fully accept it was outside of warranty, but you’re missing the point. I didn’t demand anything — I asked for goodwill support because I’ve looked after the controller and expected it to last more than a year and a half. I said I’d leave a review, contact Corsair, or go through PayPal if you couldn’t help — not to cause trouble, but because those were the only real options I had left as a paying customer. And let’s be real: • The clicky trigger isn’t just “worn” — it’s completely failed. • The discount code you offered was more expensive than your £99 RMA — which makes no sense. • Then I was told that if I pursued a dispute, even that would be taken away. That’s not support — that’s pressure. If your premium controllers can’t last beyond 18 months, then customers deserve to know. If your goodwill policy only applies when people stay quiet and polite, then that says a lot. Still disappointed — not because I’m out of warranty, but because I’m out of luck after spending over £200 with your brand.

Selten so dumme Antworten bekommen von einem Support Support 0% hilfreich Controller 1 nach 6 Monaten kaputt Controller 2 nach 3 Monaten kaputt Billige Herstellung billiger support Alles nur billig Schrott

Awful controller broke can’t get hold of anyone to send it back no one replies for the money should have better customer service it’s a complete scam

Avevo comprato a suo tempo un controller SCUF Istinto su Amazon, dopo qualche mese ha smesso di funzionare il connettore USB. Contattata l'azienda chiede 99€ per procedere alla riparazione, avendo già riconosciuto il guasto (quindi è una cosa nota), sostenendo che il prodotto è fuori garanzia. Assolutamente inaffidabili. Evitate.

Want to thanks to SCUF Nick! I was trying to complete the payment for almost an hour and I couldn't at all. He literally sorted it for me just in a second. THANK YOU SO MUCH NICK! (I was getting a bit desperate before him helped me haha) :)

Je tiens à remercier particulièrement Nick de chez scuf Gaming qui a su nous répondre très vite concernant une question et de manière très professionnel, ils répondent vite et très bien.

réactif, agréable et compréhensif

Also kundenfreundlichkeit sieht anders aus, am 9.5.2025 hab ich sowohl die Bestellung als auch Bezahlung per Paypal abgewickelt, habe 4 emails geschrieben mit der auftragsnummer bis heute keine Reaktion! Für 320 € erwarte ich da mehr!

I've had 3 Scuf controllers over the past 6 years of me gaming on PS4 and PS5. First two controllers were VERY durable and lasted me 5 of those years. Recently, my first PS5 Scuf Reflex started having stick drift. Expected considering I had it a little over 2 years, no biggie. Sent it back, got it fixed. I just received my second Scuf Reflex 4 months ago and shortly after the warranty expires (go figure) stick drift again. Really frustrating.

“Thank you, Scuf Griselda, for your prompt and clear assistance.”

Thanks to Nick for the help. I appreciate it

i had a problem with my order witch was quickly rectified thank you for the very easy and fast response

I have a Scuf Envision Pro and it has been absolutely amazing. Had a little issue with stick drift, but using iCue and recalibration tool solved any issues. Thanks to John in support for helping me through it.

2 retour de la meme manette service du retour catastrophique j’attend encore ma manette depuis plus de 1 mois une bagarre avec ups scuf pour savoir qui a raison de tord je ne conseil pas vu le prix et le service changer de marque ou prenez une élite ou une edge

this website has a lot of accessories and cotrollers for gamers and also you can design your own controller

Best customer service with all my needs. SCUF Griselda is an amazing and caring person that helped me get my issues sorted out. Please let that representative know how greatful I am for having them on your team!