Noayme

May 3, 2024

I had solar panels installed but...

I had solar panels installed in my house at the beginning of December 2023. Ovo Energy arranged for Yurika to install a smart meter, but due to the disaster on the old Coast, installation was delayed until April 2024. Over the past 5 months, from December 2023 to today, my solar panels have produced 2.6MWh of power, averaging approximately 520kWh per month or 17kWh per day. Despite this, Ovo Energy continued to charge me $104 every month, based on an estimated usage of approximately 400kWh per month. This continued even when my wife and I were away for two months in February and March, leaving the house practically empty and using minimal energy from the grid. Despite numerous emails and self-reading of the meters on my part, Ovo Energy failed to address the issue. Last week, I engaged in an online chat where I reiterated the situation to a customer representative named Alex. However, he claimed he couldn't resolve the matter and only offered a mere $30 credit, which I find unacceptable. With the smart meter now installed, it's evident that I've used far less energy from the grid than Ovo Energy has charged me for. This discrepancy in billing needs to be rectified immediately. Failure to do so amounts to nothing short of theft. Ovo Energy must credit my account accordingly without further delay.