OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
Ovo Energy through their email address have responded to 2 queries of mine in an extremely timely manner. They have been proactive in their responses and have answered my queries completely and in depth including multiple follow ups. I would recommend them to anyone considering changing suppliers.
Excellent, No issues.
Great service and prices.
Cheap energy but the customer service is quite lacking. I was told that my bill would be adjusted after 3 months to reflect my usage. Still nothing after almost 6 months of being with them. Online account access shows little info, and is only for a limited group of people as it is under testing. Edit (1 day later): they are working on improving customer experience, my plan is now adjusted and I'm happy with how it was handled. Still there's not so much info on the online access, but it is still in testing so it is ok.
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All good considering just signed up Time Will tell
Great customer service. Explained our account and how it works so we understood it and very happy to answer all our questions. Very positive experience with OVO. Good practical pricing. Love the website too.
The best customer service company! I generally spoke Anki and on each transaction she went above and beyond for me and showed extreme patience. When I say each transaction I mean, 7-8 calls and a handful of chats and emails she responded patiently and didn’t make me feel dumb, which I was being haha. I’m so so impressed as I was turned away for asking too many questions by another retailer.
Thank-you for being understanding when I need to suddenly change bills due to other bills coming out
Was very helpful as I am not great doing things online Antika was very helpful and polite, thanks Ovo cheapest electricity bill EVER highly recommend S Russell Adelaide
I don’t normally do reviews but have to do this one. The agent I chatted with made it so easy, asked the right questions and assisted me beyond my expectations. I didn’t need to sit there explaining everything the 100th time. You could tell how knowledgeable she was, not robotic but a human. Understood everything from the get go.. This is usually rare with chats. Give Ankita a raise, deserves it more than anybody else.
Contacted Nick at OVO Australia. I have to say I have had a very pleasant surprise. My pricing was high due to the current discount offers. Nick asked if I would give him a couple of days as OVO have new offers coming out. My pricing was updated and back dated. This is how you keep customers. Excellent work Nick.
I’m so happy I changed to OVO! They have great communication and simple monthly payments. Compared to my previous energy provider they are way cheaper! And I love that they are 100% Carbon Neutral. Awesome.
Very prompt communicaiton after my payment method had been cancelled. Delivered in a friendly manner.
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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