Southwest Airlines Reviews

Southwest Airlines has quickly gone to the top in worst airlines. No customer service. Last minute cancellations, over booking, refusing refunds on flights that they cancel. The airline industry as a whole has become horrible, but Southwest has taken the lead in making it worse!

Incredible delays from Phoenix to Denver so that SW could wait for two pilots to ferry to Denver for some other flight. Made a full plane, packed to the gills, over 100 people wait nearly an hour and a half in the plane on the ground. Then when we got to Denver, waited an eternity for our luggage. Worst performance by SW that I can ever remember.

Worst experience I've ever had aboard a plane. Southwest is an awful, bungling, disorganized, mismanaged organization that doesn't understand time management or how to meet customer needs. Flight was 1/2 late due to de-icing. Stopped again to accommodate panicky customer, then search cargo hold for another. Customer service reps come aboard to inform all connecting flights, three hours after supposed take off, that they have no chance of reaching their connecting flights. Chaos ensues as Southwest Reps attempt to service the horde of customers they've just inconvenienced. Rather than give them another hour of my time, I left. Won't be giving them another shot, don't recommend either.

Costumer service is literally a joke Have literally waited for an actual answer from them for almost 2 years, where I have messaged them on Facebook and emailed them numerous times without luck. It is ridiculous. I'm a broke student from Denmark, they still haven't assisted me and I still have no sign of my 800$... I'm frustrated and furious. How can a company be so busy for 2 freaking years, that they can't assist me with an easy fix problem, outrageous Update: Heard back from them stating they aren't gonna bother to respond to my issue anymore. Blowing this whole thing over, with no sign of my 800$, which I will definitely not get at this point. How can someone run a company like this, robbing their customers and when trying to complain silencing their voice. Mindbaffiling. Please for your own sake, DO NOT TRUST THIS COMPANY, DO NOT WASTE YOUR MONEY HERE!

I love that Southwest makes it easier for me to make decisions on which outfits to pack due to their flexible luggage fees. Also, being able to select your flight is a greatly appreciated. My Southwest experience has always been smooth arrival and departures.

This is the worst airlines in the sky and the most dishonest. SW double billed me by having a third party lender that was on line. They said they have no third party venders. I can tell you I purchased two tickets from a third party and sent SW my credit card statement. SW cant seem to find the time to cal or write me. Guess their out of lies.

They went downhill the day they bought air Tran. I used to fly southwest 25-30times per year. I will never fly with them again. They went from the best domestic airline to the bottom. Only delta and American are worse. But they are now in the same category. Just poopy. One day I will only drive in the USA. Like John madden did.

flight wasn't that bad but the flight attendants were rude and unhelpful

I arrived to PLS from FLL on Thursday, Jan 13 12:30 PM with two aunts. The young man Darrius Williams was amazing he help my aunt with the wheel chair, and stayed with us thru Emigration line, Custom line, waited with us until our vehicle pulled up. Thanks again Darrius Williams for your service. Dureen Mathurin

I wanted to acknowledge George who was very patient and kind today when I had to change a total 4 different trips. He was very polite and knowledgeable. When he told me that he return a call to me after checked in several of my requests within 30 minutes, he actually returned the call in less than 30 minutes with all of the answers. I appreciate his professionalism and excellent customer service. Kudos to George!!

I booked a flight from Kansas City to Orlando to see family. I did the 24 hour check in and 4 hours later I get a text saying my flight has been canceled. I looked at the app and no cancellation, I called Southwest customer service and was told that it wasn’t canceled, and 10 minutes after the phone conversation it was canceled. I called back, and after being on hold for approximately 20 minutes, I was told that the company would refund my money to my card. 2 hours later I get an email showing that it won’t be refunded but placed in their system as a travel amount to be used by November 2022 or I lose all $298. No one had mentioned anything about moving to a different flight, but in the email it showed that I had canceled since I didn’t take the secondary flight, that I again knew nothing about. They told me it was canceled due to weather, but this was about 19 hours before the flight, and according to weather.com and the radar app, the weather was going to be fine for the next few days. This is totally unacceptable, and would have only been the second time that I flew Southwest Airlines. I didn’t plan on flying with them again, due to being lied to about the cancellation, not being told about the other flights, and then only receiving my almost $300 amount as a travel voucher, but I guess I have to fly with them again or lose it. The typical response will be “ Due to COVID”, but this has nothing to do with COVID. This is just poor business practice, and thank goodness I wasn’t already in Florida and then get stuck there because of this poor business practice.

I'm disgusted on their customers service and how they handle paying consumers. I understand I made flight arrangements for my niece to find out a day before when booking my name was automatically added to the flight. I had to buy another ticket for my niece and was told I could use my credit within the year. Today I went online and was going to book a flight for myself and husband for our 17 Anniversary to New Orleans and was just right amount needed to use my credit. Unfortunately, I can't apply the money I paid for my husband seat only mine. What kind of crap is that? If I bought the ticket that was worth 217 and want to use that for round trip under my name for myself and my husband I should have every right! I don't have the funds to pay for his separately. My money and I should be able to use how I want. Now, I don't want to have anything to do with them and want my money back! Completely unethical!

Our flight back home was canceled the only options we were given were much later times with multiple layovers. When we called it took 2 and a half hours to speak with a rep who failed to fix the reservation. So, we had to call back a second time and again wait on hold over 2 hours. Then they did not honor the "early bird" we paid for and we got bumped all the way to the back of the line on the new flight. Terrible service, very high likely hood your flight is canceled. Service is horrible. I have no positives about this airline. It is trash. Never fly with them again ....my advice book with a major airline southwest is not worth the headache.

I had the opportunity to fly from BWI to Fll on 2223 flight #. Just as the flight was announced there was an unaccompanied minor that the agent was attending to, he spoke to him and made him feel comfortable and relaxed then he took him to his seat in the aircraft. I spoke to the agent and learned his name is Marvin Robinson, he was very professional and treated all his passengers with respect and even though the flight was delayed for three hours everyone was very relaxed and calm. We really need representatives with Marvin's qualities in these trying times. Thank you Marvin. Barbara V. Mckenzie

So so disappointed with how Southwest has handled our refunds during the pandemic. We had our tickets booked for April 2020 which had to be cancelled due to the situation. The only option we were given it to use the credit in the next year. We do not live in the US and planning another trip during the last year with the situation still being bad was not possible. We live in the UK and obviously cannot travel in US domestic routes. Since the tickets are non transferable and there is no way for us to commit to a trip with the situation, our money is just stuck with the airlines with a voucher that we may not be able to use anytime in the near future

My girlfriend asked me to visit because her husband just died and she is alone. I have limited time because I am a nurse and happened to have enough days off. (4) I made a flight for Sunday 6am. I received a text on Sat at 4pm that my flight was cancelled and I was rebooked on a flight Mon 6am. So 24 hours was taken from my friend because SW is a CF. There were SEVERAL flights out on Sun. I am so so so angry at this airline and after this WILL NOT fly them again. Horrible service.

I travel twice if not three times a month for work. I am a A list preferred with Southwest for many reason. I typically fly southwest however if there isn’t a non stop flight I will settle for American. Southwest hires a great people! Every time I get on SW plane, I’m welcomed with a smile (even though the mask) and possibly a joke! I love the humor of their employees. They go out of their way to ensure every passengers is comfortable and happy. When I do have the fly American, it is horrible. The staff is rude and stiff. If it’s a 4 hour flight and you get up to ask for water, they are extremely rude and some have even rolled their eyes. Thank you Southwest for taking care of your clients! It is apparent that you hire great people!

It's an airline. With that your going to have lost baggage, poor customer service and over all just a meh experience. I have flown with several airlines over the years and they all have the same issues. So what it comes down to is the perks. I like them because business class doesn't cost the same as a small used car and for the most part all of the flights I have been on were trouble free. I mean even on their worst day they are still better then spirit airlines.

I am so disappointed with Southwest. I was recommending them to friends, but now I am telling them not to fly with them because they are not willing to help their customers and unethical in their policies. If your Southwest ticket was affected from the pandemic and the expiration date was extended to 9/2022, beware as once you buy a ticket now with your travel funds from the cancelled pandemic flight, and then decide that you have to change that ticket, your expiration will be only about 15 days from the day you cancel the new flight. They say that this is in the fine print, but why are they making the expiration date so much earlier anyway and who reads the fine print. This is so deceiving because you think you are going to still have until 9/2022 to use it. I cancelled my flight in mid October and expiration date was now changed from 9/2022 to 10/23/21. I've called and asked to get it changed back to the 9/2022 expiration date, but this is the response I received, "It truly saddens me that we are not able to honor your request on this occasion. Your situation falls subject to our policy that must be upheld in order to maintain the integrity of our operation, and I am deeply sorry that I am unable to do more." The sad part about this was that I spent more money when I bought this new ticket only to have it expire in less than a month and lost about $215. Why are they talking about integrity? Anyway, I hope this helps someone before they don't want to fly Southwest anymore.

@Southwest_airlines damages our two bags. they broke one wheel of one bag and two wheels of other bag. We complain to their customer service, but we had worst experience ever. They hang up for thousands times, did not behave properly and did not respond most of the complaint. The bag were worth $150 and they damaged them and acted like it was normal. We did not get any replacement or refund for our bag yet. I have the #WorstExperienceWithSouthwest . I think they should learn some manner and should have some training how to deal with customer. They have some ethical problem, they damage their customers property and acted that they can do what they want.