Southwest Airlines
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Southwest Airlines misguiding the public
I booked a flight from Kansas City to Orlando to see family. I did the 24 hour check in and 4 hours later I get a text saying my flight has been canceled. I looked at the app and no cancellation, I called Southwest customer service and was told that it wasn’t canceled, and 10 minutes after the phone conversation it was canceled. I called back, and after being on hold for approximately 20 minutes, I was told that the company would refund my money to my card. 2 hours later I get an email showing that it won’t be refunded but placed in their system as a travel amount to be used by November 2022 or I lose all $298. No one had mentioned anything about moving to a different flight, but in the email it showed that I had canceled since I didn’t take the secondary flight, that I again knew nothing about. They told me it was canceled due to weather, but this was about 19 hours before the flight, and according to weather.com and the radar app, the weather was going to be fine for the next few days. This is totally unacceptable, and would have only been the second time that I flew Southwest Airlines. I didn’t plan on flying with them again, due to being lied to about the cancellation, not being told about the other flights, and then only receiving my almost $300 amount as a travel voucher, but I guess I have to fly with them again or lose it. The typical response will be “ Due to COVID”, but this has nothing to do with COVID. This is just poor business practice, and thank goodness I wasn’t already in Florida and then get stuck there because of this poor business practice.