Southwest Airlines Reviews

I called to get assistance with booking a flight. Mary Brown with employee the number SC23 was amazing! I had called previously and spoke to an assistant who at no point offered me assistance. Keep up the good work Mary Brown.

flew Southwest from Chicago to Las Vegas on 6/2 and Vegas to Chicago on 6/6. Both flights were delayed for over an hour. the flight from Las vegas to chicago turned bumpy and we were all trying our best to return from bathroom to our seats. One of the flight attendants was super unfriendly and started screaming at the passengers over the intercom. Very unprofessional behavior! There were two flights attendants on board for the next flight and even they were shocked at this attitude from the flight attendant. Don't hire people that are unhappy with this job. I will try my best to avoid Southwest Airlines.. its gone down the drain in last 2 years.

Flew SWA to Cancun and back in May. No issues on flight to Cancun. Changed planes at HOBBY. Both flights took off on time. Return flight with 3 hour layover in Baltimore. Boarded plane. Sat for about an hour. No one to load luggage. Not the airlines fault. Will fly SWA again!

I just want to say that I’m very disappointed that people mainly get the help they need by being a loud pain in the butt. I’ve seen so many clients in vet med that scream and holler to end up getting what they want. But I politely plead for help to correct the birthdate on my boarding pass so TSA will let me through security and still catch my flight; and with zero compassion, I am told to wait in a very long, very slow moving line and then the person laughed when he said “you’re not going to be happy, the next flight isn’t until tomorrow”. It look me twice as long to wait in that line than it did to check in my bag at one of the 10+ kiosks, drop off my checked bag in one of the 4+ lines, scan my boarding pass (without anyone there so thankfully it worked) to get on a shuttle, and try to go through security in one of the 4+ checkpoints where I was told I have to go back and fix my birthdate. When I needed help from an actual human being, I was given none. I did not scream or cause a scene. I simply asked someone to please help me.

Trash airline.

Pretty bad experience, they will rebook your flight without asking you if it works with you or not. It is like they understand your schedule and priority. Even though other earlier flights has space they will not let you go on that flight. I couldn’t understand the logic. Really feel bad for the folks who are sitting at the desk and explaining to the passengers. No care for you, about your food if you are getting late there. You are just another customer for the airlines. I will recommend not to book this flight anymore. I used to be like them a lot as some of their policies like luggage and sitting are pretty good.

Was enticed to enroll in rewards program with promise of $200 credit on my gift card - never got the $200 credit. Flight out of Burbank left on time, but flight out of Dallas to Orlando was delayed over 12 hours. In the past, such a delay resulted in free tickets for later use. Didn't even get a free cocktail. Seats are designed for a child, no leg room, and if you try to recline, you get about 2 inches.

The absolute worst of the bunch. I cannot even keep track of how many times I was screwed over by Southwest on this trip. Booked a non-stop both directions flight was changed to connecting, paid for early bird check-in...never happened - somehow the computer dropped it they said - with zero help or resolution. so we were last to board and you know they are messed up with their policy of not letting you choose a seat. The dumbest thing I've ever seen so goodbye Southwest. Never again.

Well, Southwest, you used to be my second favorite airline... It looks like Jetblue has stolen your spot. Also, Delta airlines is my FAVORITE airline. It also looks like Southwest can't count... I'm not going to go into that long story but the flight was terrible... You kept trying to say to people that it was some problem with the passengers but actually that was a lame excuse. Never mind all the things that you said, you just look like you can't count because you "Tried" counting septillion times... But yeah, maybe you should go back to preschool... Lol... Anyway, people, I don't recommend Southwest, I recommend Delta or Jetblue. You've been warned.

I arranged Nashville to Las Vegas travel thru Southwest. It was a special occasion and purchased Business Select ticket and paid premium price. Only thing I got additional is to check in quick and one drink coupon for each traveler (it is $7.00/ per drink if you buy your own). This is total disappointment and not worth to by Business Select.

Can't even book a flight if their call back system does not work as designed. It called me back 3 x and hung up each time on me. I am presently on hold for an 'estimated' 82 minutes to book a flight. Now I do not even have the option of a [apparently broken] call back system. I guess their time is valuable though not mine. After this fiasco I am also getting rid of both of my rapid rewards card as the points earned has been diminishing over the years to the point of 'what is the point of this'? I guess stock/share holders again are the winners of this crappy airline. It used to be worth it. No clearly a waste of time.

Flight 1166 from Chicago to Omaha Nebraska. We sat on the runway for almost an hour (55 mins) for a bag! Flights have left with people who have missed their connection but you’re telling me we sat in the runway for a bag!

I used to strictly travel SW and I travel 2-4 times a month. They used to be a good airline and treat their customer fair, but this year I have gotten stranded twice because of technology issues and they try and blame it on weather so they do not have to compensate you! Do not fly SW or you could be at risk getting stranded and having to pay all your expenses. My last issue the weekend of 4/3/22 cost me an additional $1,200 to get home - buyer beware! They gave me a $250 credit and tried to blame it on weather - what a joke!

I am writing you as an A-List member. I was originally booked on flight 308. Flight originally departed at 5:25pm, then was delayed to depart at 7pm, then my Houston flight was delayed to depart at 10:40pm, then 11:10pm, then 11:40pm, then my Cancun to Houston flight was canceled at 6:14pm. I was in the airport from 2pm - 7:30pm. I tried to call southwest, normally when i call the A-list line immediately picks up with my account info by my cell phone number. For some reason, this time (using the same cell phone number that’s on file) i had to type in my RR number. The system didn’t recognize my number, which is odd as this has never happened before. I selected the option without a RR number and the wait was 126 mins. Wow! The next day my flight to Houston was delayed. Original departure time was 1:05pm and delayed to leave at 2:22pm (flight 306). The check bag service was slow in the A-list line which caused me to not have time to check my bag and caused me to be rebooked on flight 1996 (Cancun to St. Louis). Now i am traveling 3hrs to STL and 2hrs to Dallas. Terrible service. This has been a stressful and long 2 days. I had to quickly figure out hotel plans in a foreign country in which all my family left the day before or earlier that day. Now I’m in a foreign country by myself when it was 70 people at my cousin’s wedding. I ultimately booked a hotel stay for $400. I spent another $300 on taxis and food for the night. I received a $250 voucher for a delayed flight this year (2022). I feel southwest should reimburse me for the cost of my original flight, hotel, food/taxis cost and voucher for the delays and cancellation. I do not expect to be treated like this as an A-List member. Hopefully southwest will rectify this situation an experience. Thanks, Deleandro Walker Rapid Rewards number = 20236113354

Worst experience. Flight delayed did more than 3 hours without cancellation and/or chance to reschedule. No documented bags returned. No apologies, super deficient customer service at the airport.

while I was in the middle of entering information to order my flights, I entered the complete tab and an error message appeared. it would not let me finish THE PROCESS. after searching out "WHY" it was because there was a price increase from the original quote.😢😒 I AM A RAPID REWARD USER WITH OVER 200k POINTS.

Flights were delayed for hours on end the finally cancelled at the end of the day. 6+ hours waiting for plane all to be told that the flight was cancelled due to weather even though Southwest released a press release apologizing for a tech issue that caused cancellations. On top of that we spent 4 hours waiting for our checked in baggage to be returned to us for the company to say they are just going to send it to final destination. We are STRANDED IN ANOTHER STATE with no return and no complimentary overnight stay. For the sake of your consumers, I hope you go out of business so no one has to experience what my family and thousands of other people have had to experience with your company.

Screwed up my flight change. Got charged more rather than a refund like I thought it would be. It was totally my fault and I really thought I was just out of luck. Since I ALWAYS get satisfaction with Southwest I gave it a try. The customer service rep had to go to her supervisor to figure out how to get me back to where I was and refund the additional charge. Southwest rocks. I have bee flying them for years and they never fail to totally satisfy me.

No fault of SW airlines. To the person who was seated in row 1 on Southwest flight 161 Las Vegas to Denver arriving at 9:40 a.m. on March 16, kindly respond using messenger via this facebook page at identifying yourself. There will be no lawsuit and so far medical costs are minimal. However, out of courtesy in case of more insurance needs know that the person located in row 2 that you slammed in the back of the head with your suitcase was in fact injured and no contact information was exchanged before you then exited. The airline did file a report and did what they could under the circumstances. Thank you.

Their practice of charging to transfer Southwest (SW) rewards points from one member to another is unethical, deceitful, and easily misinterpreted! I got charged $600 to transfer 60,000 points to my daughter because she was making our reservations for 4 tickets because she had a SW credit she was using also. When she couldn't use her SW credit and the reward points she transferred them back to me and also got charged $600. We thought the charge was a "holding fee" and never dreamed that we were actually being charged $600. Is that even legal to be charged again for points I earned through prior purchases with my Chase SW credit card? I immediately called SW and spoke with a rep, who eventually transferred me to a specialist and both said they could do nothing. Mind you, it was an almost 2 hour call, mostly on hold! Now I have been charged $1,200 for NOTHING! This is the first, and last, time we will fly SW. In the spirit of transparency and good faith business practice, SW should not allow passengers to transfer points on-line but require them to call and speak with a SW agent. Then the agent can make sure the customer understands that they will be charged an astronomical amount to proceed with the transaction! If that was clear I would never have transferred the points and then have my daughter transfer them back to me. Obviously, we grossly misunderstood their policy on transferring points. In checking out SW reviews others have also complained of this very same thing. Not that their rating could get any worse as Better Business Bureau gave them a D rating and 1.15 out of 5 stars. Trust Pilot website rated them 1.8 stars out of 5. I'd leave a negative 1 star if I could. Obviously, they continue to practice in an unrighteous manner and the public needs to be alerted so they don’t fall victim of SW’s unethical, deceitful practice! This practice needs to be exposed and it needs to be changed!