Southwest Airlines Reviews

Major late cancellations & delays on round trip flights from Houston to Baltimore on 8/11. Attending a wedding in PA so Had to rebook out of Austin-drove all nite to make 5:10 flt out of Austin-Baltimore to have it delayed to 8:30. Tried to change & rebook in Baltimore for our return flight to Austin bc that’s where our car was now @ airport parking. No help @ SW ticket agent-had to spend several hrs next day to change our flight bk to Austin. Return flight was aweful too! Arrived @ Baltimore @ 4:15 for 8:00 pm flight-delayed until almost 11:00 pm due to mechanical issues, concourse & crew changes etc etc etc. Horrible service! SouthWorst! Plus’s my nice suitcase was all torn up when it arrived in Austin! 😖😖😖

This airline use to do no wrong But lately it is total shxt! Late take offs Poor boarding Unorganized

Flew out of Nashville to our destination in Minneapolis. When we arrived, our clothing was completely soaked. We had a hard plastic suitcase, so we didn’t notice at the time. When we got to the hotel, we had to wring out our clothing and hang them all over the hotel. The following day, we had to visit a laundromat instead of attending to our travel plans. We were then informed that you only have a 4 hour window to report damage. Since we landed very late at night and had to deal with wet clothing, we missed our “window” to report the damage. Thanks for ruining our trip Southwest. Unbelievably terrible!

I Love Southwest Airlines and always go to them first when I travel. However, Flight #2868, from Orlando to Dallas Love, 08/07/22, was the worst southwest flight that I have been on. The stewardesses were horrible! The front attendant seemed more concerned about her hair and at first, I didn't know that she was. My wife needs assistance, and on all other flights that we have taken, the flight attendant has ALWAYS helped her board and leave the plane. This lady stood and watched and did not greet nor offer any help. As far as beverages, my wife had to stop another attendant and ask for one. As I stated earlier, I love SWA, but I hope this is not the caliber of people they are hiring. My Flight to Orlando on 08/03/22, Flight #2781 was EXCELLENT. The crew Highly, showed what made SWA one of the better arlines

The southwest open seating is a disaster in it causes havoc during boarding, Why they don't do away with this system is beyond me.Second issue was with a female flight attendant that was actually the skinniest of the all flight attendants on my flight. I had a cut on my right elbow and tried to get a left isle seat as to not have my right elbow exposed but we all know about murphy's law so i get the right isle seating.My right elbow was a very little over the right armrest and every time she walked by guess what she ran into it no apologies or effort to avoid my elbow with a bandage on it.At the end of the flight i asked her for her ID she asked for the reason when i responded that i will be leaving a review she asked me if there was a problem i was honest and explained the issue to her she informed me that she can not show me her ID but her name was liz and look up the flight number and complain.

We were on holiday, one week in NY, the other one in Florida. When we arrive in La Guardia Airport we discover that our flight was deleted, NOBODY TOLD US ABOUT THIS!!! NO SMS, NO EMAIL, NO POPUP NOTIFICATION. The guy at the Southwest desk tell us: you flight tomorrow, La Guardia / New Orlenas, New Orleand / Tampa. WHAT?? We booked a direct flight NY / Tampa, and now we flight the day after? Reason of Southwest: The weather. They always says the weather, because they have his ass covered. We decided to refund our ticket, and rent a car. We asked clear for a *refund*. After 5 days we discover that is not a refund, but a credit with southwest. Are you kidding? We clearly told you that we are italian and we didn't care about a credit, and you gave us a credit? After that I spoke on Twitter with southwest staff and they gave me the refund. But they ruined our holiday, we spent a lot of money for a last minute car. NO WORD. I flew (before covid) with southwest and was a great company, for this reason I booked again with them. BIG MISTAKE.

I use to be a Southwest warrior but have to say the only thing they do consistently is delay and cancel their flight. Cash in points and avoid them like the plague. If you want to be left at the airport or sit through numerous delays Southwest is your airlines.

I first flew with them in December of 2021 when I went to visit my girlfriend in Rochester NY. For starters the prices of their fares simply cannot be beat! Two free checked bags and two free carry on's per passenger just sweetens the deal! No assigned seating? YES PLEASE! Just booked a flight for me and my daughter to fly up to Pennsylvania to spend Christmas with family and round trip for both of us was only $715.96 where as any other airline would have cost us over $1,100 just for Economy! The staff is some of the friendliest I've come across and the flights were comfortable. While they don't fly into every airport at this time they are making strides to do so! Will continue to use them! If you are looking for a more affordable alternative I recommend giving Southwest a Chance, I'm glad I did!

Please don't hire those that act like children at the Hilo International airport customer service desk. My goodness those girls are so very ghetto!

If I could give them 0 stars, I would. My college student canceled a flight to see his grandfather after he was tested positive for COVID. I rebooked his flight so he could fly home at the end of his academic year. His flight was canceled. Since my son was flying home for an internship meeting with a delivery company (he's a logistics major) he could not be late and his original flight gave him just enough buffer. So I asked Southwest what I should do with the unused ticket - it was originally booked in June and the flight was in April. My son was most likely not going to fly until the school year. I was told to make a request to SW right at one year of the original booking date. Not a problem, until I called to ask how to do it and was told "This is a request - we do not have to honor it. You would get 18 months from the original booking date. And you have to pay a $100 change fee." Which I repeatedly pointed out - you canceled my son's flight. So I put this into my e-mail on 5/11/22. On 6/1/22, I was told I was going to receive a voucher for the $211 I paid. On 8/16, i decided to call because my voucher was not received, My son was flying within the week for an interview and I could use that ticket. Following the directions on the website that says "If you are flying within a week, call us at xxx". So I did. I was told the voucher was e-mailed, and they could do nothing to help me even though my son was flying within a week. They told me to e-mail again and wait for the response in about 7-10 business days. Again, I pointed out that he was flying within a week - that was too late. No there are no supervisors; this is corporate, all I could do is e-mail. And why didn't I just book him on an earlier flight? Because he had finals and was running to make his meeting. I was then told that even though the clock was ticking, my exp date would not change. Flights opened up on 6/9 and I saw my son's potential flight to use this ticket from school go up steadily each day. To add insult to injury, I was told this is a voucher and I can give it to someone else to use for a vacation. To which I pointed out we are in a 9.1% inflation period - are they paying for my vacation? So I e-mailed and waited again. Then on 6/28, I was told that the voucher went out on 6/16 (although 2 other persons said it went out on 6/1) and to wait another 10 business days. So I did and of course nothing happened. So I did what my lawyer, and retired SW pilot told me to do: file a claim. And keep sending over e-mails on a daily basis. I did that on FB and through their site, Their site said "THis is definitely a concern. We will get back to you in about 30 days." FB answer was - this is a concern and we are turning this over to a specialized group. Purely disgusted, I took off from work on 7/19. I first called Delta about some tickets Off the phone within 15 minutes - received my refund within 2 hours via email. Then called SW. Was on the phone for 2 hours. Finally, Jacalyn, a semi supevisor, said she would get IT to check into this. IT could find no reason why my e-mail was not going through but admitted that something was wrong; they would send me my voucher, I should receive it by 7/23. Then on 7/22, I get a vms from Martha goode at SW. They cannot send me a voucher - I would receive it via e-mail within 10 business days. Her mistake - she left a phone number. I left her a message askingher - well if this did not work for the last SEVEN weeks, what is going to be done when this time fails also? And I e-mailed this. Also, I called her today (7/25) every hour leaving a vms as to what were the plans? SW was obviously running down the clock - already 7 weeks elapsed on using my voucher and my son's targeted ticket doubled in price - well more than my voucher. Miracle of miracles, SW e-mailed me my vouher. There was no problem with my e-mail; I could tell they never sent it. And when they had to put a value on THEIR time, they finally did what they should have done in the first place. I used to love SW, but they have demonstrated that they lie, cheat and steal from their customers. If they stood behind their promises, I would have gone back. It was never the money - this is pennies to what we pay in flights - but the absolute disregard for their customer which proves how they earned their nickname Southworst. Even with all the problems, not one other airline has given me an issue and specifically REPEATED ISSUES ON THE SAME PROBLEM. You really should be ashamed of yourselves thinking you provide any iota of customer service. And yes, I have copies of over 20 e-mails I wrote to you, dates and times already bundled up to send to your corporate office. A certified copy was sent to the Department of Transportation by my lawyer, the retired SW pilot. Do yourself a favor: book your flight with ANYONE else. You will thank me for this later.

My flight was cancelled. I was rebooked onto a flight that was 5 hours later. They had us board the plane where we sat for over 2 hours before the pilot came out to tell us that he was waiting for someone’s luggage before he could take off. He mentioned that we would not get drinks or snacks cause the flight was a short flight. I have pictures on my phone if the flight attendant sitting on the pilots lap in the cockpit. The pilot and his lady friend were both dismissive and rude to anyone who asked any questions. I asked if we could have some snacks while we wait and the pilot asked to see me by the cockpit. He walked me to the entrance of the plane where he told me to turn my phone off and proceeded to yell at me. He told me that he would have me arrested the second that plane landed if I opened my mouth at all during the flight. He told me he would have me banned from ever flying southwest again. I am an attorney so I said ‘I understand that all tickets are revokable’ and explained that I did not intend to offend him at which time he told me to go to my seat and if he heard that i opened my mouth to speak to a fellow passenger or to his staff that there would be ‘hell to pay’ needless to say I sat down and did not move until I landed 11 hours after the time I was supposed to land. I have been a southwest card member and have flown southwest numerous times. I have also flown on other airlines. This was the single worst travel experience I have ever had. This pilots behavior was UNCONSCIONABLE and INAPPROPRIATE and it is clear that if he did this to me, he has done this before. I am not trying to make this into a gender thing but I am a 5 foot 4 small framed lesbian woman and the pilot was a 50 year old larger white man. I don’t think it is a coincidence that he picked me to verbally degrade and berate. It in no way seemed outside his comfort zone which is really scary. I will delete my credit card and never fly southwest again.

Southwest claims to be open seating but they aren't. On my recent trip to LV I watched people reserve seats for others on all 4 flights. It's quite obvious one person upgraded to A seating and saves seats for the rest of their party. When I inquired with SW they told me that this was okay and condoned this behavior. Now I know how to scam the seating system and save a ton of money. Just purchase one A seat, and save seats for the rest for my party. Thanks SW for saving me money on my travels. Here is the response to my inquiry, I will be carrying a copy of this response just in case a flight attendant tells me I cannot save seats: "Dear Paul, Thank you for taking the time to contact us. We appreciate the opportunity to address your concerns. I regret to hear of your disappointment on your most recent flight back to Philadelphia. All flights on Southwest are "open-seating," and Customers are free to take any available seat onboard the aircraft. Understandably, Customers want to sit by their friends and family members and enjoy each other’s company. Our Flight Attendants typically don’t prevent Customers from saving seats for their friends and family members unless it interferes with our boarding process. Our hope is that early boarding Customers will not save too many seats for their traveling companions as it can be frustrating to a Customer when his/her seat of choice is being saved. Our open-seating policy comes with good points and challenges, and I am sorry you were disappointed with the handling of this particular situation. Your patronage means the world to us. We realize that it can take only one unpleasant experience to reposition our Company in a Customer’s mind, and our genuine wish is that you will not allow this occurrence to forever diminish your impression of Southwest Airlines. We hope to welcome you onboard another Southwest flight soon as we are certain more favorable circumstances will prevail. Sincerely, Alexis Martinez Southwest Airlines"

Worst airline ever! They delayed for 4 hours and made me miss my brothers wedding. I will never fly with them again.

We received notification that our flight was changed from 7/5/22 at 715pm to 7/6/22 at 640am due to inclement weather in Chicago. Therefore, we had to find a hotel to stay in and extend our rental car an extra day. When we first called SWA the person that answered the phone said go to the airport and they would give us a voucher for a hotel room. Therefore, we went to Myrtle Beach airport, explained the situation and was turned away by two different airport agents, saying we do not provide vouchers for that and they acted as if they did not care. Therefore, SWA was called a lady named Adrianna employee #29 was the only one that seemed to care about our inconvenience and even gave us a $150 love voucher towards our next flight for the inconvenience. Although it did not cover the extra cost we had to pay for an extra night in a hotel, extra day of car rental and loss wages from the next day. It was something and at least she showed understanding and compassion. For this the Racy-McClinton family will be forever thankful.

Try to avoid this airlines.Extremely rude service....they did not even give water when the flight was late. No apologies , nothing.....very arrogant service.

I love southwestern airlines but I am here very disappointed with one guy I just spoke to on phone yesterday(06/16/2022 at 11 am Eastern time).I wanted to make changes on my booking and he just hanged on me.What is that? Poor customer service.

We love Southwest Airlines. Not always the people traveling on them, but the Airline has not failed us yet. Companion pass members for over 5 years now. Would LOVE it if they went to Alaska! =) Cons: I do not always agree with how people are able to "preboard". They have all found ways to cheat the system, and SW doesn't seem to put their foot down. I wish this would change/get better. The excessive amount of pets allowed is a bit out of hand. If it's a true service animal necessary to function that's one thing, but you can tell the difference. It's the completely untrained, uncontrolled animals that people have fudged the system to get on a plane....needs to stop. There should be a written notice that the person in the middle gets BOTH arm rests! If I have to be squished in-between overweight people (that should have to buy 2 tickets), I at least deserve the arm rests. Last, please be more forceful in telling people that are clearly bringing too many bags, that they need to check them. And put them under the plane. Bottom line, it's that SW has rules, but they don't enforce them. That would be my ask, enforce the rules, and kick those off that don't abide. Simple, hold people responsible. Thanks!

PRICES ARE subject to change at ALL TIMES, not at times. If you cancel/change a flight, then you will pay much more, fine but I ended up paying more than what I clicked to buy. It was not like this in the past. Watch click on purchase - WHAMO! My change in point costs should have been a 5000 more, minutes after clicking purchase instead it cost 7000. I should have canceled all together, but my sister would have been very disappointed. And, when I changed the flight time, the points were attractive, on the phone they said the points were in addition to my original flight NOWHERE DOES IT SAY THAT! The site said 2 left, I purchased at 5000 points in addition to my original ticket then jumped 7000 in points. So, a total of 7000 points for each ticket overall. In the past year I've experienced this, prior to any changes to a ticket, there were no additional costs. Something they brag about. Best to go with a cash credit card. I'll be placing this warning on other review sites.

I use to love southwest, but literally had to worst experience to and from my destination. Closed gate 15 minutes early leaving missed the flight partly (TSA’s unorganization.) Came back home Flight delayed an hour and half. Made it to DÍA and currently waiting longer than an hour for bags at baggage claim it’s almost 2:50 am no one wants to be waiting any longer than they did this is ridiculous.

Bad experience in Denver, CO. I will pay more to fly another airline for my future flying needs. No one will help you, lines are long, lines are slow and employees are rude. I was turned away from counters and told to go to counters @ gates that were not occupied. I was told at CS counters they weren't open, they needed to clean their station. I was told I was put on standby and watched 4 others catch a flight I thought I was #1 on standby list. I was given incorrect gate information, incorrect flight information. SW employees saying we can get you to your destination the next day did not include the little details that it was a 2-stop flight and 6 hours long. No one cares if you are stranded overnight or how long it takes to get you to your destination. Which, by the way I never got to. Was forced to find a closer destination and then find a 1-way car rental and drive the remaining 2 hours and then another 2 hours home. My experience was supposedly weather related on a bright and sunny summer day in early June.