Southwest Airlines
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Disappointed
I am so disappointed with Southwest. I was recommending them to friends, but now I am telling them not to fly with them because they are not willing to help their customers and unethical in their policies. If your Southwest ticket was affected from the pandemic and the expiration date was extended to 9/2022, beware as once you buy a ticket now with your travel funds from the cancelled pandemic flight, and then decide that you have to change that ticket, your expiration will be only about 15 days from the day you cancel the new flight. They say that this is in the fine print, but why are they making the expiration date so much earlier anyway and who reads the fine print. This is so deceiving because you think you are going to still have until 9/2022 to use it. I cancelled my flight in mid October and expiration date was now changed from 9/2022 to 10/23/21. I've called and asked to get it changed back to the 9/2022 expiration date, but this is the response I received, "It truly saddens me that we are not able to honor your request on this occasion. Your situation falls subject to our policy that must be upheld in order to maintain the integrity of our operation, and I am deeply sorry that I am unable to do more." The sad part about this was that I spent more money when I bought this new ticket only to have it expire in less than a month and lost about $215. Why are they talking about integrity? Anyway, I hope this helps someone before they don't want to fly Southwest anymore.