Southwest Airlines
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Worst experience I've ever had aboard a…
Worst experience I've ever had aboard a plane. Southwest is an awful, bungling, disorganized, mismanaged organization that doesn't understand time management or how to meet customer needs. Flight was 1/2 late due to de-icing. Stopped again to accommodate panicky customer, then search cargo hold for another. Customer service reps come aboard to inform all connecting flights, three hours after supposed take off, that they have no chance of reaching their connecting flights. Chaos ensues as Southwest Reps attempt to service the horde of customers they've just inconvenienced. Rather than give them another hour of my time, I left. Won't be giving them another shot, don't recommend either.