Southwest Airlines Reviews

I bought a RT ticket, flew in time and emailed them that their website was down and wouldn't let me officially register for the 3 month companion promo - figuring customer service would honor it after I made sure I purchased everything on time. They did not, told me it was basically my fault for their website not allowing for sign up.

I was considering switching to Delta Airlines. Then I jumped on a Southwest Flight with my husband for our honeymoon. The flight attendants were so kind and personally congratulated us. They then proceeded to announce congratulations on the overhead speakers. The whole plane clapped. No other airline has this type of personal touch. Thank you, Southwest.

Absolutely the only way to fly... Booked a flight to Ft Lauderdale from Austin a couple of weeks ago. Had trouble getting a rental car so so I thought I should reschedule the flight. Called customer service less than 24 hours before my flight to change it. I was able to make the change with no extra charges or fees. $167 rt When I got on the plane there were two women seated in the 1st row so I sat in the middle seat. First time in my life that I was the first passenger off a plane. Why would anyone fly with any other airline? Free checked bags, great friendly customer service, no charge for changes, credits and points no longer expire. Southwest you raise the bar for air travel!

Hello. Southwest Airlines doesn't have assigned seats. You check in. And based on how early you check in; or if you have other perks; you're on the plane sooner than others. So why do the flight attendants hold rows of seats by literally putting their knees on the seats blocking access to sit? If I'm in B; I shouldn't have to sit in the back of the plane (if I don't want to; or if other seats are available closer), because you want someone in C who checked in later to sit closer. Date of experience was September 30 2022.

I have 2 different flights this month. My daughter lost her ID and couldn't get on the flight so I booked her a hotel room. The attendant told me she just didn't want to fly and charged me for the difference. I booked my other flight 4 months in advanced, and need to come back a day earlier. The attendant wants to charge me 185.00 to change my flight from a Tues to a Wed. No bargain with these charges.

So they have this rule that if you purchase a ticket for a companion the name can’t be changed. This is such a stupid rule. If I payed with MY money, I should be able to have all form of credit under my name. Will never use this company again! I’ve been using delta for years and they are definitely the number 1 company. No stupid rules!

We attempted to book a flight from BWI to Indianapolis for Sunday, October 16, 2022 and wanted to use miles. We were in the process of putting in the information to purchase the ticket and got a notice that we needed to purchase additional miles. We purchased $345 in additional miles to have enough for the ticket and then continued to enter the rest of our information for the ticket. When we clicked purchase, we got an error message and it said to call the airline. Upon speaking with a Southwest Airlines representative, we were told that the flight was now sold out. So frustrating. We then asked for our money back for the miles we could no longer use and were told that they were non-refundable. Apparently Southwest thinks it's ok to spend $345 and not even get a ticket for it. When I asked to speak with a supervisor, I was told that they would forward my "case" to Corporate Customer Relations and that we'd hear from them in 10-12 business days. We just received a call from a Customer Relations representative and all he did was explain that he wouldn't refund the money and that it was their policy. The entire process is a bait and switch and should be banned. Southwest Airlines should stop these fraudulent practices and refund customer's money when they can't give them a ticket. We plan to avoid Southwest Airlines whenever we can. Watch out.

I just got back from a flight/hotel with Southwest to Vegas. I was going with my daughter who is from Austin. I flew from Love Field in Dallas to Austin. Then met her and we flew on to Vegas. The flight was OK but we had to sit across from each other and barely talked because of the noise. But when we got to Vegas we stayed at the MGM Grand bc we had stayed there many years ago and my daughter wanted to stay in the same hotel we had stayed in before. This time MGM was just awful..The carpet was filthy, the bathtub stopped up or toliet stopped up as well. My son had met us there and flew American. They both got mad and left me in Vegas all alone. The reason I even tell you this is because I thought I had lost my phone and was desperate in Vegas. So it was late at night and they left, I went to a security guy to see if he could help me and he flat said no. I was shocked. How unfriendly can anyone be even when a 71 year old woman is in deep trouble and he does nothing to help in any way. It was so sad and so shocking. Finally a nice lady in line waiting to speak to the front desk clerk let me call my husband. I still cannot believe how bad it was. But then when I went to check out I found out that when you book a travel package with SW there is always an additional $40 per night that you are charged for nothing I mean nothing. They call it Resort Fees!!! No it was more like robbery fees. They just robbed me of $120 for a filthy room that cost me for a package deal of $2359.00 plus the $40 a night for resort fees. A bunch of crap. I went to Oklahoma and got a brand new rood free for two nights that were just wonderful. That was what made us want to go to Vegas. My husband and I used to go to Vegas at least 3 times a year and stay in many hotels and he said they were always nice and never had heard of Resort Fees. Never again will I ever step foot in any resort that MGM Grand owns. Worst experience.

They canceled our flight this morning. They gave us 3 more flighs but at the end all of them were full, didn't have any sits for us. Now they gave us another (flight) at 8:50 pm. Let's pray that southwest don't cancel again. They play with the customers' time. I hope never book with this company any more.

Simultaneously checked in with my 12 year and so daughter who is assigned end of C and myself end of A. The next message asks me to pay money to upgrade her. Talked to three southwest employees who would not let her board with me. We were separated in the Dallas airport causing a lot of stress. Will be changing airlines.

They are better since COVID. I used to not care for the way they ran things before but I feel like they have it together now. I like the free seating, though I REALLY wish they'd be a bit more proactive about telling people when it's a full flight (they do that part) and asking people to scoot in rather than soooo many couples taking the window and isle hoping no one asks to sit there, or the solo person who sits on the isle and is offended when asked if others could sit there too. It's not their fault some people are selfish, but I feel like they should say something. If we nothing is said, they'll keep thinking it's ok. We're all in this together, it's not going to hurt you to allow someone to sit next to you for a few hours, you know it's going to happen anyways, you're just making everyone think you're a jerk. I feel like there is also enough room for everyone's bags as well. I haven't seen someone have to gate check something in a while. Also, if you hate being in the mid-low C's and being seated separately, it is worth the $30 for the business upgrade. I've started getting it on all my business trips and it's a lot less stressful. I greatly appreciate the sense of humor I feel the SW staff and pilots have. LAS to RNO was COMPLETELY enjoyable.

Breeze is better, less crammed and dingy. Equal service. Less changing flights and gates. Mess in Washington/Reagan Airport

I have to say, as someone who has seen the mess across the travel industry this summer, SW seems to be doing the best they can and are a mediocre experience in a sea of terrible experiences. Their customer services is helpful most of the time, but hopefully they can hire more people because these staffing shortages are hard for everyone.

I’ll start with arriving to MBJ @ 9a for a 12p flight to MCO- the system was down & it took over 2 hours to get through what started as short line but the agents kept opening other lines to skip newly arriving ppl to the ticket agents b/c the line was too long into the way of walking traffic. This caused major wait time in line AND once boarded. It’s unbelievable that we waited ON THE PLANE for 1 person to finally board which took 1 hour 15min THEN another 45min for clearance from someone to go ahead & take off. You’d think the airline would rather save money and time by taking off without that 1 person b/c most of us had connecting flights that had to be rescheduled due to the 2 hour delay. Some flights had to be rescheduled until the next day, all for waiting on 1 passenger who could’ve actually made it onboard the next flight. Wait, there’s more- worse… there was a passenger seated directly behind me who wanted to please himself sexually with no regard of passengers around him & he jumped up right as we landed which caused the plane to completely stop without going to the gate for deplaning. After they got him to come out the restroom & they sat him closer to the front next to a man (thankfully) and we proceeded to gate but was instructed to remain seated until he was escorted off and then the lady sitting next to him was escorted off as well. Horrible right? Last, I’ll insert the flight attendant Wendy was rude! Ignored me each time I made a request. I requested a cup of ice & she ignored me & never brought me any ice. Oh yeah, they threw me in position C Boarding after I paid for the business select fare & when I mentioned it to the manager at MCO, he told me he’d be wrong if he moved my position up to skip someone else. Really????? Started at the airport at 9a & my rescheduled connecting flight to DAL is delayed 45min (was scheduled to depart at 7:45p) and it’s 8:27p and we are just now pulling from the gate. Still not home in Dallas.

I usually love southwest and just purchase the want to get away ticket. Never had any issues until today. I found out they added a new tier a month ago called want to get away plus and I could not do a free same day flight change like usual without paying $127. It is about $20 more for the plus. I feel like they should give people a grace period in adopting this new tier since I was told it was a recent addition. So upset and out $127 which could’ve just been $20. Corporate greed at its finest probably since the founder passed away.

Forget you southwest. I’ve been at the airport on a layover for 9 hours now that was supposed to be 1 hour. Swear, the delays, terrible customer service, and layovers I’m so done with this company. I’ve been using you since college and I’ve continued to because of the points I’ve accrued over the years. I’m tired of being forgotten after all I’ve poured into your company. I gave you my trust and you’ve given me bull crap in response. Goodbye and good riddance.

This is the first time I travel with Southwest and my experience is for transportation taking my customers back and fort to Denver International Airport now for any one who travels with Southwest is better for you to confirm your tickets over the phone they are every lineant when it comes to people boarding I always recommend it to my Customers the only thing I will say is that Southwest seems to be over booking and when you show up to the counter they ask if you have purchased your ticked and I can say that the ladies were saying that I was late or missed the flight I checked my bags at 4 am flight didn't leaved until 5:35 am and the lady at C59 send me to C28 with that said make sure your tickets are confirmed and plan on traveling ahead of time

After flying with the other airlines I am amazed at how tremendous this airline is. More than I could of imagined. Y’all make everyone else look like amateurs! They are so accommodating with great smiles to go with their amazing personalities. I fly twice a week for work and I’m usually stressed out wondering if I will get to work on time & emotionally wiped out after my travel days….this crew made me so comfortable and relaxed….No worries at all! A great big shout out to Southwest!!!❤️

I'm writing this from the runway, having sat here for an hour and a half. They boarded the plane without having pilots. Because of that, they couldn't turn the plane on, meaning no air despite it being 90 degrees outside. After 20 minutes when the pilots showed up, the air came on but they had a maintenance problem. That took half hour, then there was another unspecified delay for another half hour - all the while telling us every 20 minutes "we are almost ready, any minute." Why would you board a plane before the pilots were even at the airport? Why would you keep people on a hot plane without air instead of in the terminal? Why would you board a plane before checking it for maintenance? This used to be the best airline, before they got billions in taxpayer money as a bailout supposedly for staffing retention. Even 2 years after that bailout, they are still canceling and delaying flights constantly and lying about weather EVERY TIME when there isn't any. It's always staffing and they always lie. They have delayed or cancelled 4 of my last 5 flights. This company is no better than the rest. It does not deserve your business, as they will ALWAYS put profit over service.

Your dont deserve 1 star because your flight is always delayed every time i have this airline