Singapore Airlines Reviews

Refusing compensation after flight cancelled due to volcano

2 voyages aller retour longues distance : france direction australie via singapour : excellents voyages Un service parfait, des repas que l'on peut choisir un peu à l'avance qui sont respecté. Du personnel très à l'écoute et très professionnel. Des avions très propres. des brosses à dents prévues suite à des vols de nuit (même si j'avais pris la mienne, c'est super d'avoir ce service) Je reprendrai cette compagnie les yeux fermés

Customer services are rude, ignorant and discriminate against disabled people. My wife and were flying with Singapore Airlines but my wife's mobility scooter battery and the fact Singapore Airlines don't follow the industry standard we had to cancel the flight. You see Singapore Airlines seem to be behind the times and blissfully unaware the the certificate they demanded is so old it's printed on parchment. The are part of Star Alliance so you would think they were up to date with the cutting edge of industry standards. We have now received a full refund but no apology for Marsha having a good laugh at my wife's disability and the feeble interactions with Apple who couldn't make her mind up who was going to take six weeks to process the refund. Mind you there's a bonus, were flying to Sydney for a day which is a bonus. Singapore Airlines tried to put a spanner in our round the world holiday but failed miserably 👍

Five weeks ago I booked my aunt (who is elderly and has to travel with her daughter) on a flight to Australia for mid-July; she had to be on THAT flight as her daughter had a pre-existing booking. It is only today when enquiring about wheelchair assistance that by chance I learned that they have cancelled the flight - claiming that the funds were not paid, though they left my account immediately that day 10th May. It will take 6-8 weeks to get a refund. The same flight is now £3000 instead of £1872.00. This company failed to communicate with me, and is now profiteering from this situation. It has had my money for 6 weeks and will have it for another 6-8 weeks, and I will have to pay ANOTHER £1200 for her to go. This company has no regard for the need for a family to travel together.

Horrible experience with Singapore Airlines. We went to the Philippines for our honeymoon, leaving from Belgium. Our valuables were stolen from our luggage including a drone, GoPro and other valuables - adding up to a significant amount that should be reimbursed. Our luggage was delayed by a day, already ruining a day on holiday as we had to pick up the luggage a day later. When we opened the luggage we saw our valuables were missing. Given Singapore Airlines was the last airline we flew with to the Philippines they are responsible to find a solution - they took zero responsibility and we have lost a lot of money due to them. Would not recommend to use this airline.

I recently transferred American Express Membership Rewards points to my KrisFlyer account, expecting to receive Elite miles in addition to regular KrisFlyer miles — as explicitly stated in the AMEX portal. The description clearly says that “you also collect Elite miles,” which influenced my decision to transfer. Unfortunately, Singapore Airlines has not honoured this, and customer service will not credit Elite miles from Amex transfers — contrary to what was advertised. As a loyal Amex and KrisFlyer member, I’m very disappointed by the misleading messaging and lack of accountability. I hope Singapore Airlines and AMEX will update the wording and provide transparency to avoid misleading other customers.

When done online check-in on Singapore Airlines webpage the bonus points was not transferred to the correct membership programme even though the website and app stated it correctly. When approaching Singapore Airlines they reply is only that they can remove the points from their KrisFlyer programme but all redeeming of points at their shared partners is my own problem. No help, no service. They did the error but just push the issue to the passenger themselves. Eventhough their website should be able to do it, but they refuse to assist and do what they should have done originally and what also was stated in their app. So I cannot recommend Singapore Airlines unless you use their KrisFlyer programme as they just pull the points to their programme even though you expicitly state otherwise in their website. And they just leave you without help. Non-service airline. What they write (just as their standard response without helping, but just sending you in the other direction even though the other airline sent me to them - just being a ping pong ball until they properly obtain their goal that the points are lost so they can save money): To assist in resolving this matter, we’ve initiated the process to remove the miles from your KrisFlyer account so that you may proceed with SAS to have the points credited to your EuroBonus membership as intended. Once the removal is complete, we will notify you promptly. We truly value your loyalty and patience, and we remain at your disposal should you need any further assistance in the meantime. Yours sincerely, KXXXX Customer Service Executive Singapore Airlines Limited

Wat wij meemaakten is de schande voorbij ! Lees dit goed en tot het einde, wat Singapore Airlines ons heeft aangedaan. Wij boekten méér dan één jaar op voorhand een ticket voor mijn oude, zwakke schoonmoeder die slechts enkele woorden Engels spreekt. Zij reisde alleen vanuit Medan (Indonesië) naar Brussel via Singapore Changi. Stoel was reeds lang op voorhand geboekt, online ingecheckt en alles. Zonder enige aankondiging en toestemming werd zij omgeleid via Londen op een andere vlucht (omdat ze volgens de maatschappij te laat arriveerde aan de gate, vanwege vertraging vanuit Medan). Toen we haar wilden ophalen in Brussel, was geen spoor van haar te bekennen, tot we later via haarzelf te horen kregen dat ze geland was in Londen Heathrow. Op de koop toe had haar vliegtuig naar Brussel een 4-tal uren vertraging wegens een defect, desondanks kreeg zij zelfs géén glas water om te drinken. Ze werd daar onbeleefd en behandeld, feitelijk totaal genegeerd. Circa 7 uur bleef ze ZONDER eten en drinken; hiertoe zou ze moeten in ponden betalen, of via een voucher van Singapore (dat ze niet ontvangen had!); onze smeekbedes vanop afstand deden de mensen in Heathrow niks! Ze zocht water in de toiletten. En dit voor een oudere vrouw die erg met haar gezondheid sukkelt en minder mobiel is. Niemand kon of wilde ons helpen. Wij en in uitbreiding haar hele familie was doodongerust. Net als ons, zullen ook zij nooit meer vliegen met Singapore Airlines. Een klacht via verzekeringsmaatschappij indienen heeft geen soelaas gebracht: Singapore Airlines bracht tal van redenen aan waarom ze geen compensatie zouden betalen. Zelfs de terugbetaling van een ganse dag parking (ca 50 €) in Brussel kon er niet vanaf. Dit kregen wij vandaag - 2 maanden na dato - te horen. Wij vermoeden dat mijn schoonmoeder het slachtoffer is geworden van overboeking. Ze nemen de 'zwaksten' eruit die later arriveren aan de gate. En dit zonder enige aankondiging, geen enkele e-mail aan de boeker... wat eigenlijk verplicht is ! Mensonwaardig en absoluut onverantwoordelijk. Ik en mijn hele (schoon)familie zullen alles eraan doen om Singapore Airlines af te raden en in een slecht daglicht te zetten bij andere reizigers !!!

Flew to Singapore and back from Heathrow in June 2025. Planes were really in need of a refurbishment inside very tired seats and there was crisps in the carpet by my seat so not clean. TV was glitchy. I thought the food was ok hence the 2 stars not one but the service was appalling. On the way back the fight was nearly 14 hours there was a service at the start and then NOTHING until right at the end apart from water being handed out occasionally. I asked when they were bringing food and the answer was “not for another 4 hours”. People were trying to find staff to ask for sandwiches etc as people were really hungry as about a 10 hour gap. They did begrudgingly hand out some sandwiches to a few people who were really complaining. Drinks choice was wine or juice, no spirits or beer. I asked for another wine with my meal and got an eye roll!!!! They also ran out of meals. They only serve you two drinks the whole flight which is not what you expect from a long haul company.

I booked a flight with SIA 2 weeks ago for my travels in December 2025. It has cancelled one of my sectors and I was given a choice either to cancel or rebook that sector which was a connecting flight to my final destination. When I requested for a rebook, I was given another connecting flight with a layover of 12 hours (versus 2 hours in my initial booking). Another alternative was to get a new flight within 7 days from my original booking. Firstly, my arrival day is time sensitive. Secondly, for some reason, all the other flights are way more expensive compared to what I paid for 2 weeks ago. SIA says I have to pay the difference. When I conveyed my disappointment to SIA, they said that it is not their fault! As the last sector was a coach sharing with another airline. Seriously?? As far as I am concerned, I bought the ticket from SIA and paid good money for it and they should be responsible. They should arrange for a similar flight at no additional charge, not a flight that subjects the passenger to an unreasonable layover time. To me this is arrogant, irresponsible and pretty much a scam. I paid 2 weeks ago, and upon cancellation, it will take 6 weeks for my money to be refunded. In total, that is 8 weeks of them holding my money...and I am only one of the victims. What is worse is that when I tried to cancel the booking just now (as guided by the SIA customer service), I was not able to. The prompt was 'my booking is not covered under the conditions listed'. Wow! In case you are wondering, I booked my ticket directly from SIA, yet I am experiencing all these roadblocks. I will definitely never attempt to fly SIA again. It is a colossal waste of my time from searching for the flight to booking it and now trying to get a refund.

meal wasn't healthy and satisfactory.

Third flight in the last 6 months with Singapore Airlines and had massive delays on 3 legs of the journeys. With 1 to 2 hrs transfer we had to ran in order to make the connecting flights on 3 occasions. Also, we now have to pay to secure a seat making the final ticket price extremely expensive. We decided not to and my husband and I were split up for one of the flights. How can you separate a couple!?? Also the food served on board is becoming diabolical, I could only manage one mouthful of what was supposed to be breakfast, it was extremely dry, just a pastry with no fillings, inedible! Our flight from Singapore to Brisbane was also the most uncomfortable flight I have experienced. No leg room, my legs were aching, seats tight. I will from now on avoid flying with Singapore Airlines, they have lost all their prestige in my opinion.

We flew to Manila with Singapore Airlines. I picked up my luggage from Manila airport but one of my medium sized luggage had a broken wheel. I went to the Singapore Airlines representative's desk next to the baggage claim area and showed him the broken wheel (I had only picked up my luggage 5 days ago).she asked me to scan the barcode and send pictures of the broken wheel. He said they would get back to me in 1 week. I urgently needed my luggage because I had 1 more domestic flight and I was leaving Manila, she said they couldn't do anything right now. It's ridiculous, poor quality customer service. Would you buy a ticket from Singapore Airlines now?

Har altid været glad for at flyve med dem, men deres kundeservice er simpelthen så uhjælpsomme og firkantede. Man hænger i telefonen i mange timer og ender hos nogle der ingen beslutninger kan træffe, samtidig med deres engelsk er svært at forstå.

They threw my wife off the flight in front of me and our kids. Because they did not want to double-check the visa rules for Bali. My wife had to re-pack our suitcases to remove her clothes from our suitcases while she and the kids were crying. The staff didn't care that I could show them online on the Indonesian government website that my wife didn't need a visa to fly to Indonesia on her Colombian passport (the rest of us were traveling on Danish passports). However, just like with a Danish passport, Colombian citizens can obtain a visa upon arrival at Bali airport. It took me 90 minutes to convince them to escalate the situation internally and stop relying solely on their own internal information, instead looking in real-time at the current visa rules for Indonesia. With a few minutes left before check-in closed, they finally realized they were wrong and admitted I was right, allowing my wife to board the flight. However, we were minutes away from Singapore Airlines ruining our vacation, wasting a lot of our money, and devastating my wife's plans to go on our long-awaited vacation because they REFUSED to accept that their information was wrong for 90 minutes. Several times, my wife had been told she had absolutely no chance of boarding the flight, and she had been removed from the flight, and this could not be undone due to her not having a visa. After this humiliating and disgraceful show of support and understanding from the Singapore Airlines staff, I wrote a complaint to them. For over two years, I have been attempting to escalate the case. But it always ended up with the same arrogant support person with Singapore Airlines in Denmark, named Soeren. Who took pride in the fact that I couldn't find a way to escalate the case beyond him, and that I just had to accept that Singapore Airlines' compensation for everything they put us through was 75 Singapore dollars for in-flight purchases on a Singapore Airlines flight. 75 in-flight Singapore Dollars, that's what they think kicking my wife wrongfully off their flight is worth! First, the Singapore Airlines ground staff in Copenhagen completely disregarded and ignored my efforts to argue that they were wrong, and then they arrogantly dismissed the consequences of their mistake. So, since Singapore Airlines has no honor and does not care! They provide no options or show any interest in escalating my complaint. I wanted to share my experience here for others to learn from and understand how Singapore Airlines acts and takes responsibility when they are wrong. THEY DON'T CARE! My Singapore Airlines complaint number: S-2023-01-2299101

The area in terminal 3 for special assistance is appalling- these are people who need ‘special assistance,! We have been parked in a back room (similar to a disused bus station) with rows of chairs- no special equipment and no toilets. There’s a vending machine on the other side of the room - not very useful to me with a broken ankle. It’s very cold and badly lite. No entertainment or reading material and the staff are only interested in sticking a label on you and making sure you leave on time (although you can’t rely on them for that). I would not recommend Singapore Airlines. I have a video to show how badly organised and lacking in care this facility is which I will post to ensure no one else has the same painful and disappointing experience as me.

Singapore Airlines ødela hele ferien vår Pasasjerer har ingen rettigheter hos Singapore Airlines Vi reiste fra København til Penang via Singapore med Singapore Airlines. Til tross for at vi kjøpte billettene over 6 måneder før avreise, fikk vi de verste setene bakerst i flyet, rett ved toalettet (som luktet vondt) og kjøkkenet, der kabinpersonalet bråkte hele natten. Det var umulig å sove, og vi ankom feriestedet fullstendig utslitte. På returen ble flyet fra Penang til Singapore forsinket. Vi hadde 30 minutter mellom flyene, og kunne med effektiv assistanse rukket forbindelsen. I stedet ble vi ignorert av personalet, og etter all sannsynlighet var flyet overbooket. Vi ble holdt tilbake og måtte tilbringe natten på flyplassen – fra kl. 23:30 til 03:45, uten hjelp. Først etter gjentatte purringer fikk vi lounge-pass, men loungen var overfylt. Vi måtte overnatte på harde stoler, og kom hjem til Bergen 14 timer forsinket. På Singapore Airlines’ egne nettsider står det at de gir opptil 600 euro i kompensasjon ved forsinkelser over 4 timer på internasjonale reiser. Vi klaget – men fikk ingenting, og ingen begrunnelse. Singapore Airlines fremstår som useriøs og uansvarlig, og vi anbefaler alle å være svært forsiktige med å bestille reiser med dette selskapet – spesielt hvis du reiser utenfor EU.

Premier vol avec singapore airlines de Bruxelles a Bangkok. Franchement tres bonne compagnie, le personnel est tres professionnel et sympa. J ai trouvé la nourriture tres bonne pour la classe eco bien sûr. En ce qui concerne les sièges l espace est dans la norme , équivalent a quatar ou emirates,mais confortable. Et bon choix de divert. Je repartirai avec eux sans hésiter.

Wir sollten von Bali via Singapur nach Zürich reisen. Insgesamt sollte die Reise knapp 17 Stunden dauern. Da aber der erste Flug von Bali nach Singapur bereits 3 Std. Verspätung hatte, haben wir unseren Anschlussflug von Singapur nach Zürich verpasst und strandeten mitten in der Nacht in Singapur, wo man uns erst am nächsten Tag auf einen Flieger nach London setzte und anschliessend nach weiteren 3 Std. Aufenthalt von London nach Zürich befördern sollte. Eine darauffolgende Odyssee an verspäteten und knapp geschafften Anschlüssflügen und 38 Std. (!!!) später, landeten wir endlich in Zürich. Natürlich ohne Koffer. Bereits auf zwei Anfragen, bzw. Beschwerden unsererseits reagiert Singapore Airlines einfach nicht. Wir sind masslos von der Airline, die sich „die beste Airline der Welt“ nennt, enttäuscht. In unserer Welt hat uns die Airline den Abschluss unserer Ferien vermiest. Das wir nicht einmal eine Entschuldigung erhalten haben! Der Koffer kam zwei Tage später nach- demoliert. Den konnten wir entsorgen.

Child Meal for Infant On the website it says Singapore airlines provides either baby food in a can or a child meal for infants but when calling customer service it's not possible to get. It's not possible to get a regular child meal or adult meal either for my daughter. I'm even will to pay extra for it, but it's not possible. The flight is 20 hours. Super bad service!