Singapore Airlines
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RIP OFF COMPANY
Five weeks ago I booked my aunt (who is elderly and has to travel with her daughter) on a flight to Australia for mid-July; she had to be on THAT flight as her daughter had a pre-existing booking. It is only today when enquiring about wheelchair assistance that by chance I learned that they have cancelled the flight - claiming that the funds were not paid, though they left my account immediately that day 10th May. It will take 6-8 weeks to get a refund. The same flight is now £3000 instead of £1872.00. This company failed to communicate with me, and is now profiteering from this situation. It has had my money for 6 weeks and will have it for another 6-8 weeks, and I will have to pay ANOTHER £1200 for her to go. This company has no regard for the need for a family to travel together.