Singapore Airlines
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Flight cancellation without a proper solution
I booked a flight with SIA 2 weeks ago for my travels in December 2025. It has cancelled one of my sectors and I was given a choice either to cancel or rebook that sector which was a connecting flight to my final destination. When I requested for a rebook, I was given another connecting flight with a layover of 12 hours (versus 2 hours in my initial booking). Another alternative was to get a new flight within 7 days from my original booking. Firstly, my arrival day is time sensitive. Secondly, for some reason, all the other flights are way more expensive compared to what I paid for 2 weeks ago. SIA says I have to pay the difference. When I conveyed my disappointment to SIA, they said that it is not their fault! As the last sector was a coach sharing with another airline. Seriously?? As far as I am concerned, I bought the ticket from SIA and paid good money for it and they should be responsible. They should arrange for a similar flight at no additional charge, not a flight that subjects the passenger to an unreasonable layover time. To me this is arrogant, irresponsible and pretty much a scam. I paid 2 weeks ago, and upon cancellation, it will take 6 weeks for my money to be refunded. In total, that is 8 weeks of them holding my money...and I am only one of the victims. What is worse is that when I tried to cancel the booking just now (as guided by the SIA customer service), I was not able to. The prompt was 'my booking is not covered under the conditions listed'. Wow! In case you are wondering, I booked my ticket directly from SIA, yet I am experiencing all these roadblocks. I will definitely never attempt to fly SIA again. It is a colossal waste of my time from searching for the flight to booking it and now trying to get a refund.