Singapore Airlines
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Misleading Elite Miles Promise on AMEX Transfer – Disappointed with KrisFlyer
I recently transferred American Express Membership Rewards points to my KrisFlyer account, expecting to receive Elite miles in addition to regular KrisFlyer miles — as explicitly stated in the AMEX portal. The description clearly says that “you also collect Elite miles,” which influenced my decision to transfer. Unfortunately, Singapore Airlines has not honoured this, and customer service will not credit Elite miles from Amex transfers — contrary to what was advertised. As a loyal Amex and KrisFlyer member, I’m very disappointed by the misleading messaging and lack of accountability. I hope Singapore Airlines and AMEX will update the wording and provide transparency to avoid misleading other customers.