Singapore Airlines Reviews

Manchester to Seam Reap via Singapore. Singapore airlines was very good. Clean and relatively new plane, fantastic attentive staff, good food. Good selection of movies too. The time and distance definitely felt long haul, but I arrived surprisingly fresh!

Firstly I want to acknowledge the excellent service and hard work of the flying crew who are amongst the best that I have flown with. However as a wheel chair passenger I have to flag the fact that at Changi airport for the second year in a row I was dumped outside the boarding gate by the ground assistance staff and left to flag down a passing attendant to get help to get into the boarding gate. The guy who dropped me off said he would contact staff which he either never did or they failed to respond. Subsequent confusion and physical stress at the security check in despite a tag indicating my assistance required status. With instant back inflammation due to my condition. So if you are a wheelchair passenger avoid Changi. PS...the security cameras never lie. I will now try to avoid transit at Changi. Twice bitten...

In Singapore before travel to JFK my large Tumi bag was rifled through and expensive items stolen. Discovered upon arrival in New York. Considering how much I spent for Business Class tickets, one wonders how Singapore Air maintains any reputation for quality. Appalling.

I had heard that Singapore Airlines were overbooking flight from Australia and it happened to me today from Sydney i was booked in business class and they still did this from a 7am I arrived today 3rd January 2025 and waiting for thie 7.10pm flight losing out on my book accommodation in my destination this is a joke, I'm sure will not be recommending Singapore Airlines to anyone Booking Reference number 68VYP3

Personnel de bord très sympathique, à l’écoute, mais très mal organisé nous voyagions avec un enfant le premier repas a été servi à 12h nous avons dû attendre 21h pour avoir un deuxième plateau. Certain passager on été servis d’autre non. Les enfants à bord étaient et certain perdaient patience. C’est vraiment dommageable. L’avion n’était pas très spacieux pour un vol de 12h.

I used Singapore airlines to fly to Phuket from London via Singapore, and return. The airline staff were extremely helpful to me and my friend who had a medical emergency on board. I also saw them be really helpful and supportive to a mother travelling with two small children which both made her journey easier and, selfishly, less noisy for all other passengers. Whilst I didn't want my meals on board they were very quick to check I was OK and offer alternatives. I'm a larger woman, and had no issues getting a seat belt extender, although I actually found the seats comfortable enough in economy. (making sure I was not encroaching on other people's space) We did have a relatively late gate change but the app notified me. Overall I couldn't fault it.

So ein Desaster habe ich noch nicht erlebt in den letzten 35 Jahren. Flug wird gestrichen, 2x verschoben, wieder gestrichen, die 2 Nacht im Airport Hotel, wenig Support für die gestrandeten Passagiere. Keine Infos wie es weiter geht. Das So eine Airline nicht in der Lage ist innerhalb von 24 Stunden eine oder 2 Ersatzmaschinen zur Verfügung zu stellen ist echt ein Witz. Statt dessen versucht man seit mehr als einem Tag vergeblich die A380 wieder flott zu machen...

Sehr gute Airline. In der Business Class sauber, sehr gutes Essen, sehr bequem. Extrem freundliches und aufmerksames Personal.

Ils ont modifié mon vol. Sans prévenir. Avec plus de 21h de vol maintenant pour aller en Thaïlande. Tres mauvaise gestion et communication. Très déçu car hôtel déjà booker. C'était une première pour moi avec Singapour en pensant que c'était une bonne compagnie en tout point. Mais ce n'est vraiment pas le cas

I experienced significant disruptions during my recent roundtrip journey from Manchester to Manila via Singapore. Flight delays on both legs of the trip (Manchester-Singapore and Manila-Singapore) caused me to miss my connecting bus back to Leeds. Despite these disruptions, Singapore Airlines has declined to offer compensation. Furthermore, my interactions with customer service were unsatisfactory. Representatives were unable to provide clear and concise answers to my questions regarding the flight delays, compensation options, and applicable policies. This lack of clarity and support significantly impacted my travel experience. Based on these experiences, I will unfortunately be unable to consider Singapore Airlines for future travel.

I was forced to change my seat to a lower grade due to the seating situation I had no control over (and the seat I was moved to had already been used by the passenger next to me, who had left a mess of food behind). The flight itself, which forced me to change seats, was a deeply unpleasant experience, but the nightmare continued. Despite being told by the flight attendant that customer services would contact me later, I didn't hear from them for a week after the flight, so I contacted them via the support form. I didn't hear from them for a while, and when I finally thought they had contacted me, I received a mechanical reply saying "We are unable to compensate for this". Rather than customer service not working, I felt they were treating the customer like an idiot. I wouldn't give them a single star and I will never use them again.

Flug Business nach New York von Frankfurt aus. Lounge in Frankfurt super, essen im Flug nach New York sehr gut, Service während des Flugs gut, dann aber Flug nach Frankfurt. Lounge JFK eine Katastrophe Essen und Hygiene eine Frechheit, Flug nach Frankfurt das essen eine Katastrophe, Service war ebenfalls nicht gut keine Getränke usw dennoch freundliche Stewardess. Kurz um mit Business und dem Aufpreis zu economy hatte der Rückflug nicht viel zu tun.

At the time of buying the ticket, it was indicated $250 and the difference will be charged for changes. But when i tried to change, fare available in online booking was not offered for change but exhorbitant fare (about double the fare as on line) was made as charge for change I did not travel and forced to cancel return ticket

Flew with SQ a couple of years ago flight/service was good, and paid extra to fly with them again on 6th December 2024 on SQ317 LHR-SIN. Well what a comedown from previous flights. Service was terrible, meals left a lot to be desired. No blankets for the overnight flight for goodness sake. The choice of entertainment was very poor. The plane was very noisy due to a very noisy motor of some kind. No chance of any sleep. We paid more for our flights because we chose SQ rather other major airlines. We will certainly think again before paying this good money if we choose SQ. What has gone wrong at Singapore Airlines?

I had always enjoyed my flying experience with SIA but I have yet to receive the refund for one of my cancelled flights and it has been 1 month now.

Terrible service. They changed my child's seat arrangement without notice, separating the parent and child for a long 14-hour flight.

Ho viaggiato con Singapore airline da Sydney a Bangkok è viceversa lo scorso anno. Devo dire che mi sono trovato benissimo, hostes sempre a disposizione con gentilezza, cibo buonissimo è volo molto confortevole. Dicono che le compagnie grosse ti fanno pagare caro, io dico di no. 750 dollari AUD andata è ritorno in economy , che poi è una economy premium. La consiglio vivamente. Ed ho prenotato nuovamente x febbraio allo stesso prezzo.

Singapore Airlines used to be a decent airline, and I used to like travelling through Singapore, but their luggage policy means it's just not viable anymore. They only allow about 25kg, or 30kg on flex tickets, which if you're doing any kind of sports like Scuba diving is often not sufficient. Normally airlines offer to let you take a dive bag for this situation, or discounted sports luggage. This is especially true given they have one of the worst hand luggage allowances in the industry of 7kg when companies like KLM offer you 12kg and British airways offer you 23kg hand luggage. This really highlights how utterly unsuitable Singapore's luggage policy is for long haul as they've squeezed allowances down to the level where it's no longer possible to fly with them. I don't even mind paying for extra luggage, but here's where the problem came in - their website said an extra 15kg would be 405 USD (£320), and as part of our flight was with Scoot that we had to phone them as we'd get a further discount on this. Upon phoning them I got an incompetent customer service rep who insisted it would be £388 each way, which is more than their advertised price, much less discounted as they advertise on the website. This is a firmly illegal bait and switch tactic that is banned by law, yet Singapore Airlines not only do this, but actively repeat it when challenged. He tried to argue the website is advisory but it's not - the price is clearly and explicitly stated with no clause about it being a pretend number or otherwise. It states that those are explicitly the costs, so for them to pretend there is a discount when in fact they charge significantly more is insane. The customer service rep wouldn't even let me speak to anyone else or their manager, so the customer service itself is abysmal, he also told me he wouldn't accept a complaint. The worst part is Scoot give you a free dive bag but Singapore Airlines itself doesn't, so they want you to pay for something that's free for part of your journey on top. As such Singapore just isn't viable anymore for anyone wanting to take much with them other than a few clothes etc. From the UK Emirates is now a much better option, the service is much better and they have far better luggage policies. They don't lie on their website and try and rip you off, they charge you what they advertise. Go Emirates, ditch Singapore and save yourself time, money, and having to deal with incompetent staff. Let's hope they're not also breaking any other laws, like airline safety standards if they think laws on bait and switch don't apply to them.

Vlieg vaak met singapore airlines. Voor ons 1 van de beste van de wereld. Ook heeft changi de mooiste luchthaven in de wereld voor een overstap te maken.

I just returned home to NYC from Singapore after one of the longest direct flights available today, and I am thoroughly impressed with the service, amenities, and overall comfort. Although I flew in economy class, I could see that the business class was exceptional. The next time I travel to Singapore, I’ll definitely consider upgrading to business class!