Singapore Airlines
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Singapore Airlines has NO HONOR - They Don't Care if They are Wrong
They threw my wife off the flight in front of me and our kids. Because they did not want to double-check the visa rules for Bali. My wife had to re-pack our suitcases to remove her clothes from our suitcases while she and the kids were crying. The staff didn't care that I could show them online on the Indonesian government website that my wife didn't need a visa to fly to Indonesia on her Colombian passport (the rest of us were traveling on Danish passports). However, just like with a Danish passport, Colombian citizens can obtain a visa upon arrival at Bali airport. It took me 90 minutes to convince them to escalate the situation internally and stop relying solely on their own internal information, instead looking in real-time at the current visa rules for Indonesia. With a few minutes left before check-in closed, they finally realized they were wrong and admitted I was right, allowing my wife to board the flight. However, we were minutes away from Singapore Airlines ruining our vacation, wasting a lot of our money, and devastating my wife's plans to go on our long-awaited vacation because they REFUSED to accept that their information was wrong for 90 minutes. Several times, my wife had been told she had absolutely no chance of boarding the flight, and she had been removed from the flight, and this could not be undone due to her not having a visa. After this humiliating and disgraceful show of support and understanding from the Singapore Airlines staff, I wrote a complaint to them. For over two years, I have been attempting to escalate the case. But it always ended up with the same arrogant support person with Singapore Airlines in Denmark, named Soeren. Who took pride in the fact that I couldn't find a way to escalate the case beyond him, and that I just had to accept that Singapore Airlines' compensation for everything they put us through was 75 Singapore dollars for in-flight purchases on a Singapore Airlines flight. 75 in-flight Singapore Dollars, that's what they think kicking my wife wrongfully off their flight is worth! First, the Singapore Airlines ground staff in Copenhagen completely disregarded and ignored my efforts to argue that they were wrong, and then they arrogantly dismissed the consequences of their mistake. So, since Singapore Airlines has no honor and does not care! They provide no options or show any interest in escalating my complaint. I wanted to share my experience here for others to learn from and understand how Singapore Airlines acts and takes responsibility when they are wrong. THEY DON'T CARE! My Singapore Airlines complaint number: S-2023-01-2299101