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CitizenM Washington DC
We arrived Sunday evening after traveling from the UK to Washington via Iceland. On checking we were told about the faulty air-conditioning but assured it would be fixed the following morning. On entry to the room we were surprised at the size but it was very humid. We went down to the restaurant to eat as we were starving. We placed the order and waited, and waited, and waited. My wife asked the server where the pizza was only to be told that she had forgotten to cook it. After a 45 minute wait the pizza arrived with no apology. All the lights, TV ect are controlled by an iPad, the frustrating thing is that if you want the toilet light on you have to put all the lights on. The Aircon was never fixed in the end. On check out we spoke to a young lady (who looked like Macy Grey) she asked us I we had a good stay. When we replied no due to there being no Aircon she just gaslighted us with no concern or empathy. While we were waiting for our taxi another guest came down who had exactly the same issue Macy Grey fawned over her and gave her food tokens for her next visit. This guest was of African American descent do I dare say there was a bit of "look after your own" in there somehow. We have since canceled our CitizenM membership plus cancelled the CitizenM room in San Fransisco.
