SI
Singapore Airlines
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Istanbul to Manila
We flew to Manila with Singapore Airlines. I picked up my luggage from Manila airport but one of my medium sized luggage had a broken wheel. I went to the Singapore Airlines representative's desk next to the baggage claim area and showed him the broken wheel (I had only picked up my luggage 5 days ago).she asked me to scan the barcode and send pictures of the broken wheel. He said they would get back to me in 1 week. I urgently needed my luggage because I had 1 more domestic flight and I was leaving Manila, she said they couldn't do anything right now. It's ridiculous, poor quality customer service. Would you buy a ticket from Singapore Airlines now?