Singapore Airlines Reviews

Such a great airline! flew 4 sectors with my wife and 3 young children and we were treated like royalty on all 4 flights. The staff were all so helpful and lovely, the aircraft seating config was spacious and the food was awesome! lots of extras too! the ground staff were incredible and helped us with a ticket issue we had. If given the option I will always fly with Singapore Airlines!

Never ever again. SQ used to be such a good airliner, nothing left of that anymore. Such a shame. We were frequent Singapore Airlines travellers 20 years back. Wanted to return and made a booking. Our Krisflyer memberships were expired and we did have to enroll again. Just to enroll and create a membership took 10 hours +. Apparently connected to WiFi with a laptop brought up one bug after another. Even SQ staff assisted while creating. Got so fed up with this I wanted to complain. Another disaster. One cannot complain to a customer relations agent/manager. Apparently a non existence service. I've always got directed to call centers. Whatever I did; emails, contact forms, chat..... Now AFTER 8 WEEKS I am still nowhere. At the call centers they can do nothing as they do not have any authority nor power. They let you turning in circles. I tried to contact the management team in Singapore but to no avail. We are travelling in 2 days. Poor Singapore Airlines, what happens to you? Tumbling from first to twentieth place in the ranking?

Me and my partner have flown with them for the first time today, on our way to Australia for a holiday…9 hours between meals(12 hour flight), when I asked for the snacks and sandwiches promised on their menu I am advised there’s ‘none left’. They should call it Starving Airlines! Paid for an upgrade for leg room…yes got the leg room, also got a blue light in my face anytime a passenger pressed the call button whilst trying to sleep. Then my feet and belongings stood on by passengers queuing for the toilet. Disgusting! Sadly, we have to fly with them on our return journey in 3 weeks, don’t make the same mistake we did! Avoid! I will be complaining when I get back to the UK.

Extremely disappointed in Singapore Airlines customer services and their representatives lying. Flew to Denpasar in September via Singapore; our luggage was not put on our connecting flight. I was promised by baggage services that all three cases would be delivered later that evening. They did not arrive that night. In fact they arrived a day and a half after our arrival. On our return flight back to London, two cases were damaged. Again, logged this with Singapore Airlines at Gatwick. I wrote a formal complaint claiming compensation under the Montreal Convention including all relevant information and 5 weeks after returning and 4 weeks after writing the complaint, I have not had any acknowledgment to either my complaint or damaged baggage claim. I’m appalled that from an airline that claims to be one of the best in the world that they treat their clients in such a way.

We booked to visit our grandchildren in Australia for a months holiday and to witness our granddaughter's first day in school unfortunately my son gave us the incorrect date which would have resulted in us missing that event. We contacted Singapore Airways and explained our predicament and Marcus was able to change our return date so that we will see the first school day of our granddaughter. You've saved the day. Thank you.

Rome to Singapore 27 Oct 2024. Business class. Check in, boarding and in flight exceptional service and comfort on this flight. Only downer was the big suitcase handle was damaged(bent) when we went to retrieve it...made it difficult to transport to hotel for the overnight stay and forward flight from Singapore to Adelaide.

I wanted to change flight dates and went to the app, however they greyed out the Manage Flights and it instructed me that I need to contract customer service. I called them but having someone search with a super old/slow system for multiple dates and times was excruciating and very confusing. I demanded that I be allowed to make changes online and the agent said she raised it for the IT team to fix. 24 hours later and still no online access, I called again as I decided I would just change the flight on the phone as I had no choice. In 24 hrs the price had risen £150. They had zero empathy and were patronising, saying it was my fault for having not booked the first time. In 2024, prohibiting customers from making complicated flight changes online is outrageous. They only do this to frustrate customers and ensure they postpone changes until the prices are much higher. I waited 25 mins on hold for the second guy to speak to a superviser, after which he told me it was all my fault. I’m beyond appalled. They make billions, yet have old systems, horrible customer experience, and it must be a horror show working for them.

Singapore Airlines do not do thorough checks after each flight which means that your valuables that you forgot will not be handed over to lost and found. Instead, they will be stolen. Unprofessional, not trustworthy and not responsible.

Super friendly staff, amazing food and comfy long haul flight! I would pay more to use this airline in the future.

ich bin im September Business Class von Frankfurt nach Singapore geflogen und war entsetzt als ich nun gelesen habe, dass Singapore auf Platz 2 der besten Airlines ist. Was ich nicht gut fand: 1. Die Stuardessen sprachen sehr schlechtes Englisch. 2. Der Service war sehr schlecht, ich musste bis zu 4 x nach Wasser fragen. 3. Der Sitzbereich war sehr dreckig zwischen den Ritzen. 4. Die Toiletten waren schon ecklig, der Boden voller Urin. Sorry, aber dem 2. Platz nicht würdig und der Rückflug war genauso. Gut war das Essen, aber das reicht in meinen Augen nicht aus.

「飛行機や食事は良かったですが、従業員にもう少し力を入れた方が良いと思います。荷物に問題があったのですが、ほとんど助けてもらえず、さらにかなり失礼な態度でした。

I’d give zero stars if I could. I always see online that Singapore Airlines is one of the best airlines. But in my experience they are the worst I’ve ever flown on. I was humiliated and singled out on an outward flight by a flight attendant. Abused by a fellow passenger who was protected by the attendant regardless that I clearly was the victim. This was over a seat issue which on complaining to customer services at a later time they actually admitted that my seat was faulty!! As a female flying solo I avoided confrontation as I was flying long haul and would be alone at Changi on a layover for hours. I sadly had to fly home with the same airline later on. On the way back hoping to avoid anymore issues I paid for a particular seat only to find that I had been reassigned a seat when at the gate. The exact same seat as before!!! I explained the issue and the Singapore Airline staff member laughed at me! Not only did they take my extra seat booking money (they refused to refund the extra seat booking cost) I was humiliated once again by their staff! I would absolutely love to see them go under! I could grumble about other airlines as none are perfect. We all expect some issue or other. I worked in Customer Service at the time so I managed my expectations. But I could never believe it would be this bad!

Zero stars. Very disappointed with Singapore air. Not so much due to in flight issues, but from a customer service/policy standpoint. I had hundreds of thousands of air miles banked with the airline. These are miles I accumulated by spending hard earned money to receive. One day I logged on to use the miles and they were gone. I called Singapore and they told me that the miles had expired. I did NOT receive a warnings about this and when the issue was looked into, I was simply told - sorry no miles anymore. This is really an insult. If you bank miles for future use with an airline, what gives them the OK to simply zero them out??? I will never fly with them again and I have pulled my company account as well. I advise that you choose them wisely and look around for alternative travel.

Bonjour, a cause d'un avion en retard j'ai du annuler mon voyage en Malaisie. Cette compagnie, à priori la 2e, n'a rien voulu savoir et me laisse sans réponse à mes courriers. Conclusion je pensais être en sécurité avec cette compagnie mais en fait ils ne veulent rien entendre même lorsqu'ils sont en tord. Dommage

Flight from to Mumbai from Singapore The food was as good as a Michelin-star restaurant. No turbulence at all. landed 30 mins early. don't know why all the hate

Please explain why you rejected my mileage claim. I flew Business Class with a Star Alliance Partner in Nov 2023 and Jan 2024 Munich to Singapore. I submitted what I thought was a current Kris Flyer number to Turkish Airlines. Turkish Airlines told me to claim directly with SIA I requested a mileage claim in February 2024 to SIA and found that they had cancelled my account and didn't tell me. I opened a new Kris Flyer Ac and requested that this be used for my mileage claim. I have supplied all my flight documentation. I have fulfilled all the requirements that they have requested all within 6 months. They now have the temerity to dismiss my claim out of hand, without any explanation whatsoever or justification as to their reasoning. I have fully complied with all the terms and conditions and yet they patronise me with a gesture offer of 5000 points as an apology. I cannot be held responsible for the inadequacies of their system, they have all information I have supplied which constitutes a legitimate claim. For eight months, I have been treated as if I am trying to defraud SIA. I have been told lies by their staff as to when I first submitted my claim which they were using to justifying the rejection of my claim. They persisted with this 6 month lie for seven months, fully knowing that it was not true. All my correspondence proves these lies. I am tired of speaking with and communicating with the Customer Service Executive staff, sixteen of them so far and wish to have a Manager who is well above that pay grade to contact me and explain SIA's actions. What are their reasons? If they haven't done anything wrong, then why are they apologising.

Cairns-Singapore; Singapore-Frankfurt. The first flight had a delay of more than 1 hour and so I missed my connecting flight. They said my next flight wasn’t willing to wait 5 more minutes. Singapore Airlines than rebooked me to another flight, through which i had to change the flight even 1 more time in Zurich and would arrive 4 hours later than i would have with the planned flight. On top of that they didn‘t send my luggage with me and it was still in Singapore when I arrived. Funny because I even asked the staff what would happen to my luggage when I arrived in Singapore and they told me it would be transferred with me as well. Worst airline experience ever. - Junhao Cao

Poor handling of luggages. Both my new Samsonite were damaged during SIA flights and one of them was cracked that was beyond repair by Samsonite. SIA simply shifted away from responsibilities with no good reasons and reject my claims. I certainly will not travel on SIA anymore.

Flying Business class from Heathrow to Brisbane on 30/09/24 on Flight SQ305 scheduled to depart at 9.25am. Get a WhatsApp message at 04.19 to say the flight is delayed and pushed back to 13.40pm. Big problem this means I miss my connecting flight to Brisbane and they re-route my journey via Port Moresby Papua New Guinea with an airline I have never heard of which makes me and my Wife very nervous. My request to Singapore airlines was to stay overnight in Singapore and fly to Brisbane the next day. They did not say if they would arrange and cover the cost of the overnight stay. That was a no go other than to offer a flight 1 day later from Singapore to Brisbane in economy with no compensation for downgrading. Not what you would expect from this airline so this will be my first and last experience of flying with them, no help whatsoever. Emirates every time in future. I will be lodging a complaint and will expect compensation for the stress and inconvenience caused to me and my Wife.

Booked a premium economy flight from Zurich to Singapore September 2024 Connecting flight from Frankfurt to Zurich was delayed Put on a down graded economy flight with Emirates and Singapore airlines refusing to provide refund for the difference .