Singapore Airlines
View company profile →
Singapore Airlines are not helping if they do a mistake
When done online check-in on Singapore Airlines webpage the bonus points was not transferred to the correct membership programme even though the website and app stated it correctly. When approaching Singapore Airlines they reply is only that they can remove the points from their KrisFlyer programme but all redeeming of points at their shared partners is my own problem. No help, no service. They did the error but just push the issue to the passenger themselves. Eventhough their website should be able to do it, but they refuse to assist and do what they should have done originally and what also was stated in their app. So I cannot recommend Singapore Airlines unless you use their KrisFlyer programme as they just pull the points to their programme even though you expicitly state otherwise in their website. And they just leave you without help. Non-service airline. What they write (just as their standard response without helping, but just sending you in the other direction even though the other airline sent me to them - just being a ping pong ball until they properly obtain their goal that the points are lost so they can save money): To assist in resolving this matter, we’ve initiated the process to remove the miles from your KrisFlyer account so that you may proceed with SAS to have the points credited to your EuroBonus membership as intended. Once the removal is complete, we will notify you promptly. We truly value your loyalty and patience, and we remain at your disposal should you need any further assistance in the meantime. Yours sincerely, KXXXX Customer Service Executive Singapore Airlines Limited